How to cancel a PlayStation subscription

You can cancel a PlayStation Plus or PlayStation Now subscription through your account settings on any PlayStation console, through the PlayStation website, or by contacting PlayStation Support. The cancellation takes effect at the end of your current billing period — you keep access to the service until that date, even after you cancel. If you cancel mid-month, you will not receive a refund for the time remaining on your current subscription.

The fastest method is through your console or the web. You do not need to call anyone or wait for a response. The process takes about two minutes and you will see a confirmation message when ready.

Key Takeaways

  • You can cancel through your PlayStation console, the PlayStation website, or by phone with PlayStation Support, and the cancellation takes effect at the end of your billing cycle.
  • Canceling mid-month does not refund the remainder of your subscription period, so timing your cancellation for near your renewal date saves money.
  • After you cancel, your subscription remains active until the end of the current billing period, so you can still play online and access included games.
  • If you cancel and then change your mind, you can resubscribe at any time, though you will not recover the unused portion of a previous subscription.

Cancel through your PlayStation console

On a PlayStation 4 or PlayStation 5, go to Settings, then Account, then Subscriptions. Select the subscription you want to cancel — either PlayStation Plus or PlayStation Now. Choose Cancel Subscription, then confirm. You will see a message saying your subscription will end on a specific date.

If you have multiple subscriptions, you will see them all listed. Make sure you are canceling the right one. PlayStation Plus is the online multiplayer service; PlayStation Now is the game streaming service. You can have both at the same time, and canceling one does not affect the other.

Cancel through the PlayStation website

Go to the PlayStation Network website and sign in with your account. Click your profile icon in the top right, then select Account. Choose Subscriptions, then find the subscription you want to cancel. Click Manage, then Cancel Subscription, and confirm.

This method works on any device with a web browser — phone, tablet, or computer. You do not need to be at your console. The confirmation page will show you the exact date your subscription ends.

Cancel by phone with PlayStation Support

If you cannot access your console or the website, you can call PlayStation Support. The phone number is on the PlayStation website under Contact Us. Have your account email address and the last four digits of the payment method on file ready when you call.

Wait times vary depending on the time of day and day of the week. Calling is slower than using the console or website, but PlayStation Support can cancel your subscription over the phone if you prefer to speak with someone.

What happens after you cancel

Your subscription remains active until the end of your current billing period. If your renewal date is March 15 and you cancel on March 1, you keep full access to PlayStation Plus or PlayStation Now until March 15. On March 16, you will no longer be able to play online multiplayer (if you canceled Plus) or stream games (if you canceled Now).

If you cancel and then want to resubscribe before your current period ends, you can do so. You will be charged for a new subscription period starting on your renewal date. You will not get a refund for the subscription you already paid for.

Avoiding accidental charges after cancellation

After you cancel, check your account settings one more time to confirm the cancellation went through. Look for a message that says your subscription will end on a specific date. If you do not see this message, the cancellation may not have worked.

Mark your renewal date on a calendar if you want to make sure you do not accidentally get charged again. Some people set a phone reminder a few days before the renewal date so they remember to cancel if they do not want to continue paying.

Frequently Asked Questions

Will I get a refund if I cancel mid-month?

No. PlayStation subscriptions are not refundable once the billing period has started. If you cancel on the 10th of a month and your renewal date is the 20th, you will not receive a refund for the 10 days remaining. To avoid paying for unused time, cancel as close to your renewal date as possible.

Can I cancel one subscription without canceling the other?

Yes. PlayStation Plus and PlayStation Now are separate subscriptions. You can cancel one and keep the other active. Each one has its own cancellation setting in your account.

What if I change my mind after canceling?

You can resubscribe at any time through the same settings menu or website. You will be charged for a new subscription period starting on the date you resubscribe. The unused portion of your previous subscription will not be refunded or added to the new one.

Will I lose my saved games if I cancel?

No. Your saved game data stays on your console and in your cloud storage. Canceling PlayStation Plus only removes your ability to play online multiplayer and stream games through PlayStation Now. Your games and saves remain on your account.

How do I know if my cancellation worked?

After you cancel, you should see a confirmation message on your screen or in an email to the address on file. Go back to Settings or your account page and look for text that says your subscription will end on a specific date. If you see that message, the cancellation went through.