How to cancel your Poly AI subscription on PC
To cancel your Poly AI subscription on PC, log into your account through the Poly AI website or app, go to your account settings or subscription management page, and look for a cancellation or "manage subscription" option. The exact steps depend on whether you subscribed directly through Poly AI or through a third-party platform like a mobile app store or payment processor. Most direct subscriptions can be cancelled when ready from your account dashboard, though some may require you to contact support if the cancellation button is not visible.
Before you cancel, check whether you have any remaining balance or credits in your account — some services let you use these before the cancellation takes effect. Also note the date your current billing cycle ends, since cancelling mid-cycle typically does not refund the portion you have already paid.
Key Takeaways
- Log into your Poly AI account on the website or PC app and navigate to account settings or subscription management to find the cancellation option.
- If you subscribed through a third-party platform like a payment app or app store, you may need to cancel through that platform instead of through Poly AI directly.
- Cancelling your subscription usually stops future charges but does not refund money already paid for the current billing period.
- If the cancellation button is not visible in your account, contact Poly AI support — they can process the cancellation for you.
Cancelling a subscription you bought directly from Poly AI
If you signed up for Poly AI directly through their website or PC app using your email and payment method, follow these steps: First, log into your account using your email and password. Once logged in, look for a settings icon, account menu, or profile section — this is usually in the top right corner of the screen or in a sidebar menu.
In your account settings, find the section labeled "Subscription," "Billing," "Plans," or "Manage Subscription." Click on it to see your current plan and billing details. You should see a button or link that says "Cancel Subscription," "Cancel Plan," or "Downgrade." Click that button and follow any confirmation steps. Poly AI may ask you why you are cancelling or offer you a discount to stay — you can skip these prompts and proceed with the cancellation.
After you confirm the cancellation, you should receive an email confirming that your subscription has been cancelled. Your access to paid features will end on your next billing date, not when ready. If you do not see a cancellation button in your subscription settings, contact Poly AI support through their website or help center and provide your account email — they can cancel it for you.
Cancelling a subscription bought through a third-party platform
If you subscribed to Poly AI through an app store, payment platform, or another third-party service, you must cancel through that platform, not through Poly AI itself. The most common third-party platforms are the Microsoft Store, Apple App Store, Google Play Store, or payment processors like Stripe or PayPal.
To find where you subscribed, check your email for a receipt or confirmation. The receipt will show which platform processed the payment. Once you know the platform, log into that account and find your subscriptions or purchases section. Look for Poly AI in your active subscriptions list, select it, and choose "Cancel Subscription" or "Unsubscribe." Each platform has slightly different wording and menu locations, but the process is similar across all of them.
If you cannot find your subscription on any platform, check your bank or credit card statement for the charge. The merchant name on the statement will tell you which company processed the payment. You can then contact that company's support team with your transaction ID to cancel.
What happens after you cancel
Once you cancel your Poly AI subscription, your paid features will remain available until the end of your current billing cycle. For example, if you are billed on the 15th of each month and you cancel on the 20th, you will keep access until the next billing date on the 15th of the following month. After that date, your account will revert to the free version if one is available, or you will lose access to the service entirely.
You will not be charged again after your current billing period ends. If you were charged after cancelling, contact Poly AI support or the payment platform you used and ask them to reverse the charge — this is usually treated as a billing error and can be refunded.
Reactivating your subscription later
If you cancel and later decide you want to resubscribe, you can log back into your Poly AI account and choose a plan again. Your account data, history, and settings will still be there. You will be able to select the same plan you had before or choose a different one. Reactivating is treated as a new subscription, so you will start a fresh billing cycle from the date you reactivate.
Some services offer a grace period or special offer if you resubscribe within a certain timeframe after cancelling, but this varies. Check your cancellation confirmation email or contact support to ask whether any reactivation offers are available to you.
If you are having trouble cancelling
If the cancellation button is missing, greyed out, or not working, try these steps: First, log out of your account completely and log back in. Sometimes a page needs to be refreshed to show all options. If you are using the PC app, try cancelling through the website instead, or vice versa — the two may have different interfaces.
If the button still does not appear, your account may have a hold or restriction on it, or there may be a technical issue. Contact Poly AI support directly through their website or help center. Provide your account email, the date you tried to cancel, and a screenshot of your subscription settings if possible. Support can cancel the subscription manually and investigate why the button was not visible.
If you subscribed through a third-party platform and cannot cancel there, contact that platform's support team first. If they say the subscription is not in their system, then contact Poly AI support and provide proof of the charge from your bank or credit card statement.
Frequently Asked Questions
Will I get a refund if I cancel mid-cycle?
No. Cancelling your subscription stops future charges but does not refund the portion of your current billing period that you have already paid. If you were charged in error or after you cancelled, contact support and request a refund — that is a separate issue from a standard cancellation.
Can I pause my subscription instead of cancelling?
Some services offer a pause or freeze option that temporarily stops charges without cancelling. Check your subscription settings to see if Poly AI offers this. If not, you will need to cancel and resubscribe later if you want to use the service again.
How long does it take for the cancellation to go through?
Cancellation is usually when ready — you will see the confirmation on screen and receive an email right away. Your access to paid features will end on your next billing date, not when ready, unless the terms state otherwise.
What if I forgot which email I used to sign up?
Check your bank or credit card statement for the Poly AI charge. The merchant name and transaction details may help you identify the account. You can also try using the "Forgot Password" feature on the Poly AI login page with different email addresses you may have used.
Do I need to cancel before my free trial ends?
Yes, if you do not want to be charged. Most free trials convert to a paid subscription automatically on the last day unless you cancel beforehand. Check your trial confirmation email for the exact end date and set a reminder to cancel before that date if you do not want to be charged.