How to cancel Prime Video
You can cancel Prime Video through your Amazon account settings on any device with internet access. The process takes about two minutes and stops your subscription at the end of your current billing period — you keep access until that date, then it ends automatically. You do not need to contact Amazon customer service unless something goes wrong during the cancellation.
The steps differ slightly depending on whether you subscribed to Prime Video as a standalone service or as part of an Amazon Prime membership. If you have a Prime membership that includes Prime Video, you can downgrade to remove video access while keeping other Prime benefits like shipping and music. If you subscribed to Prime Video only, cancellation removes the entire subscription.
Key Takeaways
- Cancellation happens in your Amazon account settings under "Memberships and Subscriptions," not on the Prime Video app itself.
- Your access continues until the end of your current billing period, so you do not lose service when ready after canceling.
- If you have an Amazon Prime membership, you can remove Prime Video separately without canceling your entire Prime account.
- Refunds for partial months are not issued; cancellation takes effect on your next billing date.
- You can resubscribe at any time using the same Amazon account and restore your watchlist and viewing history.
Canceling a standalone Prime Video subscription
If you subscribed to Prime Video as a separate service (not bundled with Amazon Prime), follow these steps to cancel. Sign into your Amazon account on a web browser or the Amazon app, then go to "Account" in the top right corner and select "Your Account." From there, choose "Memberships and Subscriptions" or "Prime Video Membership."
On the Prime Video Membership page, you will see your current plan and billing date. Click "Cancel Membership" or "Cancel Prime Video" — the exact wording depends on your account type. Amazon will ask you to confirm the cancellation and may show you a retention offer, such as a discounted rate for a few months. You can accept the offer or proceed with cancellation. After you confirm, you will receive an email confirming the cancellation and your final access date.
Removing Prime Video from an Amazon Prime membership
If Prime Video is included in your Amazon Prime membership and you want to keep Prime but remove video access, you can downgrade instead of canceling entirely. Go to "Account" and then "Memberships and Subscriptions," then select your Prime membership. Look for an option to "Manage Your Prime Membership" or "View Benefits."
From there, you should see a list of Prime benefits including Prime Video. Select the option to remove or downgrade Prime Video specifically. This keeps your Prime shipping, Prime Music, and other benefits active while ending video access. The change takes effect on your next billing date. If you later want Prime Video back, you can add it again through the same menu without restarting your entire Prime membership.
What happens after you cancel
After cancellation, you retain full access to Prime Video until 11:59 p.m. on your final billing date. You can watch anything in the catalog, read titles to your device, and use all features normally. On the day after your billing date passes, your access stops and you will see a message asking you to subscribe if you want to continue.
Your watchlist, viewing history, and saved preferences remain tied to your Amazon account. If you resubscribe later using the same account, all of that information returns. You will not lose your data by canceling, and there is no penalty for letting your subscription lapse and restarting it later.
If you cannot find the cancel option
The location of the cancellation button varies slightly depending on your device and whether you are using a web browser or the Amazon app. If you subscribed through a third-party platform — such as Apple's App Store, Google Play, or a cable provider — you must cancel through that platform instead of Amazon's website.
Check your email receipts to see where the subscription was purchased. If the receipt shows Apple, Google, or another company, go to that service's account settings and cancel there. If you subscribed directly through Amazon and still cannot locate the cancellation option, you can contact Amazon Customer Service through the "Contact Us" link at the bottom of any Amazon page. Have your account email and the date of your last charge ready.
Pausing instead of canceling
Amazon does not offer an official pause feature for Prime Video subscriptions. However, if you want to stop paying temporarily without losing your account data, you have two options. You can cancel and resubscribe later — your watchlist and history will be waiting. Alternatively, if you have an Amazon Prime membership that includes Prime Video, you can remove Prime Video from your membership and add it back later without affecting your Prime shipping benefits.
Some third-party subscription management services claim to pause subscriptions on your behalf, but these are not affiliated with Amazon and may charge fees. The safest approach is to cancel directly through Amazon and resubscribe when you are ready.
Frequently Asked Questions
Do I get a refund if I cancel in the middle of a billing cycle?
No. Amazon does not issue refunds for partial months. Cancellation takes effect on your next billing date, and you keep full access until then. If you cancel on the 15th of a month and your billing date is the 20th, you still have access through the 20th but will not be charged again.
Can I cancel Prime Video without canceling Amazon Prime?
Yes, if Prime Video is part of your Amazon Prime membership. Go to "Memberships and Subscriptions," select your Prime membership, and remove Prime Video from your benefits. Your Prime shipping and other benefits continue. If you subscribed to Prime Video as a standalone service, canceling it does not affect any other subscriptions.
What if I subscribed through my phone or tablet?
If you subscribed through the Prime Video app on iOS or Android, check your device's app store settings. On iPhone, go to Settings > [Your Name] > Subscriptions and find Prime Video. On Android, open Google Play, tap your profile icon, select "Payments and Subscriptions," then "Subscriptions." You can also cancel through Amazon's website regardless of how you subscribed.
Will I lose my watchlist and recommendations if I cancel?
No. Your watchlist, viewing history, and personalized recommendations stay saved to your Amazon account. If you resubscribe later using the same account, everything will be there. You can even view your watchlist on Amazon's website without an active subscription.
How long does it take for cancellation to go through?
Cancellation is when ready in your account settings, but your access continues until the end of your billing period. You will receive a confirmation email within a few minutes of canceling. If you do not see a confirmation email, check your spam folder or sign back into your account to verify the cancellation went through.