How to Cancel Your Roku Subscription
You can cancel a Roku subscription directly through your Roku account settings on any device — a TV, phone, or computer. The process takes about two minutes and stops future charges when ready. Roku does not charge a cancellation fee, and you keep access to the service through the end of your current billing period.
The exact steps depend on whether you subscribed through Roku directly or through another service like Apple, Google Play, or Amazon. If you subscribed through Roku's own platform, you cancel in your Roku account. If you subscribed through a third-party app store, you cancel through that store instead — Roku cannot process the cancellation for you.
Key Takeaways
- Cancellations made through Roku's website or app take effect when ready and stop future charges on your next billing date.
- If you subscribed through Apple, Google Play, Amazon, or another third-party store, you must cancel through that store, not through Roku.
- You retain access to your subscription through the end of your current billing period even after you cancel.
- Roku does not charge a fee to cancel, and you do not need to contact customer service unless you encounter a technical problem.
Cancel a Roku Subscription on the Roku Website
Log into your Roku account at roku.com using the email and password you use for your Roku device. Click your profile icon in the top right corner and select "Manage account" from the dropdown menu.
On the account page, look for a section labeled "Subscriptions" or "Billing." Click on the subscription you want to cancel. You will see a button that says "Cancel subscription" or "Manage subscription." Click it, then confirm the cancellation when Roku asks you to verify.
After you confirm, Roku sends a confirmation email to the address on your account. Keep this email as a record. Your subscription remains active through the end of your current billing cycle — you will not lose access mid-month.
Cancel a Roku Subscription in the Roku App
Open the Roku app on your phone or tablet and sign in with your account credentials. Tap the profile icon at the bottom of the screen, then select "Subscriptions" or "Account settings."
Find the subscription you want to cancel and tap it. Select "Cancel subscription" and confirm your choice. The app shows you the date your access ends — this is always the last day of your current billing period, not the day you cancel.
Cancel a Subscription You Bought Through Apple, Google Play, or Amazon
If you subscribed through the Apple App Store, open the App Store app on your iPhone or iPad. Tap your profile icon, select "Subscriptions," find the Roku subscription, and tap "Cancel Subscription." Apple processes the cancellation and notifies Roku.
If you subscribed through Google Play, open the Google Play app on your Android phone or tablet. Tap your profile icon, go to "Payments and subscriptions," select "Subscriptions," find the Roku subscription, and tap "Cancel subscription."
If you subscribed through Amazon Prime Video or another Amazon service, open the Amazon app or website, go to "Account" and then "Your Subscriptions," find the Roku subscription, and select "Cancel subscription." Amazon handles the cancellation on their end.
In all three cases, the third-party store processes your cancellation — Roku does not see it until the store notifies them, which usually takes one to two business days. You will receive a confirmation email from the store, not from Roku.
What Happens After You Cancel
Your subscription remains active through the end of your current billing period. If you paid for a month on the 15th, you keep access through the 14th of the next month, even if you cancel on the 16th. Roku does not issue refunds for the unused portion of a billing period.
After your access ends, you can still sign into your Roku account and use free channels. If you want to resubscribe to the same service later, you can do so at any time — there is no waiting period or penalty.
If Your Cancellation Does Not Go Through
If you see a charge after you cancelled, check your confirmation email to verify the cancellation was processed. Sometimes a charge appears a few days after cancellation because it was already scheduled before you cancelled.
If you cancelled through a third-party store like Apple or Google Play, contact that store's customer service, not Roku. They handle refunds and billing disputes for subscriptions sold through their platform. Roku cannot reverse charges made by another company.
If you cancelled directly through Roku and still see a charge, contact Roku support with your confirmation email. They can review your account and process a refund if the cancellation failed to process correctly.
Frequently Asked Questions
Do I lose access to my subscription when ready after I cancel?
No. You keep access through the end of your current billing period. If you cancel mid-month, you still have the service for the rest of that month. Roku does not offer refunds for unused time.
Can I cancel a Roku subscription through customer service?
You can contact Roku support to cancel, but it is faster to do it yourself through your account settings. Support can help if you cannot access your account or if a cancellation failed to process.
What if I subscribed through my cable or satellite provider?
Some Roku subscriptions are bundled with cable or satellite packages. Contact your provider's customer service to remove the subscription from your account. Roku cannot cancel subscriptions sold through other companies.
Will I be charged again if I resubscribe later?
No. Resubscribing is treated as a new subscription. There is no waiting period, and you will not be charged twice. Your old account information remains in your Roku profile.
How do I know if my cancellation went through?
Check your email for a confirmation message from Roku or from the third-party store where you subscribed. You can also log into your account and check the subscriptions section — a cancelled subscription no longer appears there or shows a status of "cancelled."