How to cancel Scentbird
You can cancel your Scentbird subscription through your account settings on their website or mobile app. Log in, go to your account or subscription settings, and select the option to cancel or pause your membership. Scentbird will ask you to confirm the cancellation and may offer you a discount to stay — you can accept or decline. Your cancellation takes effect at the end of your current billing cycle, not when ready.
If you signed up through a third-party platform like Apple App Store or Google Play, you must cancel through that platform instead of through Scentbird directly. The process is the same: go to your subscriptions in the app store, find Scentbird, and select cancel. Cancellations made through app stores also take effect at the end of your current billing period.
You will not receive a refund for the current month you have already paid for. If you have a gift subscription or a promotional rate, the terms of that offer may affect when your cancellation becomes final — check your confirmation email or account page for the exact end date.
Key Takeaways
- Cancel through your Scentbird account settings on the website or app, or through your app store if you subscribed there.
- Cancellation takes effect at the end of your current billing cycle, not right away, so you will receive one more shipment if one is scheduled.
- You will not receive a refund for the month you have already paid for, even if you cancel mid-cycle.
- Scentbird may offer you a discount or pause option before you confirm cancellation — you can choose to stay or proceed with canceling.
- If you subscribed through an app store, you must cancel through that same app store, not through Scentbird's website.
Canceling through the Scentbird website
Open Scentbird.com and log into your account using your email and password. Click on your account menu, usually found in the top right corner or in a sidebar, and look for "Account Settings," "Subscription," or "Billing." The exact label varies, but it will be in a section about your membership or payment.
Find the option that says "Cancel Subscription," "Pause Subscription," or "Manage Membership." Click it. Scentbird will show you a summary of your current plan and ask you to confirm that you want to cancel. At this point, they may display a retention offer — a discount on your next month or a pause option. You can accept the offer to stay subscribed, or continue with cancellation by clicking the final confirmation button.
After you confirm, you will see a cancellation confirmation message on screen and receive an email to the address on your account. Save this email as proof of cancellation. Your subscription will end on the date shown in the confirmation, which is the last day of your current billing cycle.
Canceling through the Scentbird mobile app
Open the Scentbird app on your phone and log in if you are not already. Tap the menu icon (usually three horizontal lines) or look for a profile or account icon, often in the bottom right or top left corner. Select "Account," "Settings," or "My Account."
Scroll down to find "Subscription," "Membership," or "Billing." Tap it. You will see your current plan and a button or link to cancel or pause. Tap "Cancel Subscription." The app will ask you to confirm and may show you a discount offer. Proceed with cancellation or accept the offer to stay. Once you confirm, the app will display a confirmation message and send you an email.
Canceling if you subscribed through an app store
If you signed up for Scentbird through the Apple App Store or Google Play Store, you cannot cancel through Scentbird's website or app. You must cancel through the app store where you subscribed.
For Apple App Store: Open the App Store app on your iPhone or iPad. Tap your profile icon in the top right corner. Select "Subscriptions." Find Scentbird in the list and tap it. Tap "Cancel Subscription" and confirm. You will receive an email confirmation from Apple.
For Google Play: Open the Google Play app on your Android phone. Tap your profile icon in the top right. Select "Payments and subscriptions," then "Subscriptions." Find Scentbird and tap it. Tap "Cancel subscription" and confirm. Google will send you a confirmation email.
Cancellations through app stores take effect at the end of your current billing cycle, just as they do when you cancel directly with Scentbird.
What happens after you cancel
Your Scentbird account will remain active until the end of your current billing period. If a shipment is scheduled before that date, you will still receive it. You can log into your account and view your order history, but you will not be charged again after your final billing date.
If you want to stop a shipment that is already scheduled to arrive, contact Scentbird customer service before the shipment ships. They may be able to cancel the pending order, though this depends on how close the shipment date is. Once an order has shipped, you will need to refuse it or return it according to Scentbird's return policy.
If you change your mind and want to reactivate your subscription, you can log back into your account and restart it. Scentbird may offer you a promotional rate to return, or you may be charged the regular subscription price.
Pausing instead of canceling
Scentbird offers a pause option as an alternative to full cancellation. When you pause, your subscription temporarily stops, but your account remains open and you do not lose your membership status or any credits. You can resume your subscription at any time by logging into your account and reactivating it.
Pausing is useful if you want to take a break from receiving shipments but plan to return later. You can pause for a set number of months (usually one to three) or until you manually resume. When you reach the end of your pause period, Scentbird will resume charging you unless you extend the pause or cancel.
To pause, follow the same steps as cancellation but select "Pause Subscription" instead of "Cancel Subscription." You will be asked how long you want to pause, and then you will receive a confirmation.
Refunds and billing after cancellation
Scentbird does not issue refunds for the current month you have already paid for, even if you cancel partway through the billing cycle. Your subscription fee covers the entire month from the date you were charged, and cancellation does not may have access to you to a partial refund.
If you were charged twice by mistake, or if you believe you were charged after your cancellation date, contact Scentbird customer service with your confirmation email and billing statement. They can review the charge and issue a refund if an error occurred.
If you subscribed through an app store and were charged after you canceled, the refund request must go through that app store, not through Scentbird. Apple and Google have their own refund policies, and you can request a refund through your app store account within a certain time frame (usually 15 to 90 days depending on the store).
Frequently Asked Questions
Will I get a refund if I cancel mid-month?
No. Scentbird does not issue refunds for the current billing cycle, even if you cancel before the month ends. Your subscription fee covers the full month from your charge date. If you believe you were charged in error, contact Scentbird support with your billing details.
Can I cancel if I have a gift subscription?
Yes, you can cancel a gift subscription the same way you cancel a regular one. The cancellation will take effect at the end of the gift period. Check your account or confirmation email to see when the gift subscription ends.
What if I cancel but a shipment is already on the way?
You will still receive the shipment if it has already been dispatched. You can refuse the package or return it according to Scentbird's return policy. If the shipment has not yet shipped, contact customer service to see if they can cancel the pending order before it goes out.
Do I lose my account if I cancel?
No. Your account remains active and you can log in to view your order history and account details. You can restart your subscription at any time by logging in and reactivating it. Scentbird may offer you a promotional rate to return.
How do I know my cancellation went through?
You will see a confirmation message on the website or app when ready after you confirm cancellation, and you will receive a confirmation email at the address on your account. Save this email as proof. Your account settings will also show that your subscription is canceled or will end on a specific date.