How to close a TD Bank account

You can close a TD Bank account in person at a branch, by phone, or by mail. The fastest way is to visit a branch with your ID and ask to close the account. TD Bank will process the closure the same day if your account has no outstanding checks or pending transactions. If you close by phone, call the number on the back of your card or 1-800-937-8372 and speak to a representative who will guide you through the steps. By mail, you can write a letter requesting closure and mail it to your local TD Bank branch with a copy of your ID.

Before you close, check your account balance and make sure all automatic payments and direct deposits are redirected. TD Bank will not close an account with pending transactions, so wait for any checks you've written to clear first. If you have a negative balance, you must pay it before closure. The bank will send any remaining funds to you by check or transfer them to another account you specify.

Key Takeaways

  • Visit a TD Bank branch in person with your ID for same-day closure, or call 1-800-937-8372 to close by phone.
  • Stop all automatic payments and direct deposits before closing, or redirect them to a new account.
  • Wait for outstanding checks to clear and pay any negative balance before the bank will process the closure.
  • TD Bank will return any remaining balance by check or electronic transfer within five to seven business days.
  • Request written confirmation of the closure for your records.

What to do before you close your account

Review your account for any automatic payments or recurring charges. These include subscription services, insurance premiums, utility bills, and loan payments. Contact each company or service to update your payment method or cancel the service if you no longer need it. Do not rely on the account closure to stop these payments, because failed transactions can damage your credit or result in late fees.

Check for direct deposits from your employer or other sources. Contact your employer's payroll department or the organization sending the deposit and provide your new account number if you are moving to another bank. This usually takes one to two pay periods to take effect, so plan ahead if you are closing your account soon.

Review your recent statements for any pending transactions or checks you have written. Checks can take two to four weeks to clear, so if you have written checks that have not yet been deposited, wait until they clear before closing. You can also ask the bank to hold the account open for a short period while you wait for checks to clear.

Steps to close in person at a TD Bank branch

Bring your government-issued ID and your debit card or account number to the branch. Tell the representative you want to close the account. They will verify your identity and check the account balance. If there is money in the account, you can ask for a check, a transfer to another bank account, or cash. The representative will process the closure and give you written confirmation.

Ask for a letter or receipt stating that the account is closed. Keep this document for your records in case questions arise later about the account. The representative will also tell you what to do with your debit card — usually they will destroy it in front of you or ask you to cut it up.

Steps to close by phone

Call 1-800-937-8372 and tell the representative you want to close your account. They will ask for your account number and verify your identity by asking security questions. Have your account number ready and be prepared to answer questions about your account history. The representative will confirm your account balance and ask how you want to receive any remaining funds.

Request that the bank mail a confirmation letter to your address on file. This letter should state the account number, the closure date, and the final balance. If the representative cannot process the closure over the phone because of pending transactions or other issues, they will tell you what steps you need to take first.

Steps to close by mail

Write a letter to your local TD Bank branch requesting account closure. Include your full name, account number, the date, and your signature. Attach a copy of your government-issued ID. Mail the letter to the branch address — you can find this on the TD Bank website or by calling 1-800-937-8372. Keep a copy of the letter and ID for your records.

TD Bank typically takes five to seven business days to process a closure request by mail. If your account has a balance, the bank will send a check to your address on file. If you want the funds transferred to another account instead, include those instructions and account details in your letter. Follow up with a phone call after two weeks if you have not received confirmation.

What happens to your remaining balance

If your account has money when you close it, TD Bank will return the funds to you. You can choose to receive a check mailed to your address, have the money transferred to another bank account, or receive cash at the branch. If you choose a check, it usually arrives within five to seven business days. If you choose a transfer, provide the receiving bank's routing number and your account number at that bank.

If your account has a negative balance — meaning you owe the bank money — you must pay it before closure. You can pay by debit card, check, or cash at the branch. The bank will not close the account until the balance is paid in full.

After your account is closed

Keep the closure confirmation letter in your records. You may need it if a company tries to charge your old account or if there is a dispute about a transaction. Do not throw away your old statements until you have confirmed that all automatic payments have been redirected and all checks have cleared.

If you had a debit card linked to the account, stop using it when ready. If you did not receive it back from the branch, ask the representative to confirm it was destroyed. Monitor your credit report over the next few months to make sure no unauthorized charges appear. You can check your credit for free once a year at annualcreditreport.com.

Frequently Asked Questions

Can I close my TD Bank account online?

TD Bank does not offer online account closure through its website or mobile app. You must close in person at a branch, by phone at 1-800-937-8372, or by mail. In-person closure is the fastest option and takes the same day.

What if I have a negative balance on my account?

You must pay the negative balance in full before TD Bank will close the account. You can pay at any branch with cash, check, or debit card. Once paid, the representative can process the closure when ready.

How long does it take to close a TD Bank account?

In-person closure takes the same day. Phone closure takes one to two business days. Mail closure takes five to seven business days. The timeline depends on whether there are pending transactions or outstanding checks.

Will closing my account hurt my credit?

Closing a bank account does not directly affect your credit score. However, if you have automatic payments set up and fail to redirect them, missed payments can damage your credit. Make sure to update all automatic payments before closing.

What should I do with my TD Bank debit card after I close my account?

If you close in person, the representative will usually destroy the card in front of you. If you close by phone or mail, cut up the card yourself and throw it away. Do not use the card after the account is closed, as transactions will be declined.