Where to check your Amazon gift card balance
You can check your Amazon gift card balance in three places: your Amazon account online, the Amazon mobile app, or by calling Amazon customer service. The fastest method is your account page, which shows your balance when ready alongside your other payment methods.
To check online, sign into your Amazon account, go to "Account & Lists," select "Your Account," then click "Gift cards" in the left menu. Your current balance appears at the top of the page. This same balance syncs across the website and app, so checking either one gives you the same number.
If you have lost access to your account or prefer to speak with someone, Amazon customer service can tell you your balance over the phone. Call the number on the back of your physical gift card or visit Amazon's contact page to find the phone number for your country.
Key Takeaways
- Your Amazon gift card balance shows in your account under "Gift cards" and updates in real time whenever you make a purchase or add a new card.
- The balance you see online, in the app, and over the phone is always the same because Amazon syncs your account across all platforms.
- You do not need a physical card to check your balance—a digital gift card code works the same way once you have added it to your account.
- If your balance is zero or very low, you can still use other payment methods to complete a purchase on Amazon.
How to add a gift card to your Amazon account
Before you can see your balance, you must add the gift card code to your account. Amazon accepts both physical cards (which come with a code on the back) and digital codes sent by email.
To add a code, sign into your account, go to "Gift cards," and select "Redeem a gift card." Enter the code exactly as it appears—Amazon codes are case-sensitive and contain letters and numbers. Click "explore to Your Balance," and the amount transfers to your account when ready. You can add multiple gift cards, and they combine into one total balance.
If the code does not work, check that you typed it correctly, including hyphens if they appear. Codes that have already been redeemed to another account will not work. If you received the code from someone else and it is not working, ask them to verify they sent you the correct code or contact Amazon customer service with the code and your receipt.
What happens when you use your gift card balance
When you make a purchase on Amazon, the site automatically applies your gift card balance first. If your balance covers the entire order, you pay nothing. If the balance is smaller than the order total, Amazon deducts the gift card amount and asks you to pay the remainder with another payment method—a credit card, debit card, or bank account linked to your account.
Your balance updates when ready after each purchase. You can check it anytime to see how much remains. Some items, such as certain digital content or third-party seller purchases, may have restrictions on gift card use, though most everyday products accept gift cards without issue.
Checking balance on a physical gift card before redeeming
If you have a physical Amazon gift card that you have not yet added to your account, you can check its balance without redeeming it. Visit Amazon's gift card balance checker page, enter the code from the back of the card, and the site will show you the amount loaded on that card.
This is useful if you received a gift card and want to know the value before deciding what to buy, or if you are unsure whether the card has been used. The balance checker does not redeem the code—it only shows you the amount. You must enter the code in your account settings to actually add the balance to your account.
Troubleshooting a missing or incorrect balance
If you added a gift card to your account but do not see the balance, or if the amount shown is less than expected, a few things could have happened. The code may have been partially used before you received it, or it may not have been fully redeemed to your account on the first try.
Refresh your browser or close and reopen the Amazon app to make sure you are seeing the current balance. If the balance still does not appear after refreshing, contact Amazon customer service with the gift card code and the date you redeemed it. They can verify whether the code was successfully added and investigate any discrepancies.
If you received a damaged or defective physical card, Amazon will replace it. Bring the card and your receipt to a store that sells Amazon gift cards, or contact Amazon directly with a photo of the damaged card.
Using your balance across Amazon services
Your Amazon gift card balance applies to purchases on Amazon.com and most items sold by Amazon itself. The balance also works for Kindle books, Audible audiobooks, and Prime Video rentals or purchases—all services linked to your Amazon account.
However, some services have separate payment systems. Amazon Prime membership renewal, for example, may require a credit card on file even if you have a gift card balance. Third-party sellers on Amazon Marketplace may also have different payment rules, though most accept gift cards. When you check out, Amazon will tell you whether your gift card balance can be used for that specific item.
Frequently Asked Questions
Can I check my gift card balance without logging into my account?
Yes. Amazon's gift card balance checker page lets you enter the code without signing in. This shows the balance on that specific card. To see your total balance across all cards you have added to your account, you must log in.
What if I forgot my Amazon password and cannot log in to check my balance?
Use Amazon's password reset page to regain access to your account. You will need the email address or phone number associated with your account. Once you reset your password, you can log in and check your balance. If you cannot reset your password, contact Amazon customer service by phone.
Does my gift card balance expire?
Amazon gift card balances do not expire once they are added to your account. However, some physical gift cards may have an expiration date printed on them before they are redeemed. Check the card itself for any date restrictions, and redeem it before that date if one is listed.
Can I transfer my gift card balance to someone else?
No. Once a gift card code is redeemed to your account, the balance is tied to that account and cannot be transferred, refunded, or converted to cash. If you want to give money to someone else, you must purchase a new gift card in their name.
Why does my balance show differently on my phone than on my computer?
This usually means one device has not refreshed yet. Close the Amazon app completely and reopen it, or clear your browser cache and reload the page on your computer. Both should then show the same balance. If they still differ after refreshing, contact Amazon customer service.