Check your balance online, by phone, or in the restaurant

Chipotle offers three ways to see how much money is left on your gift card. The fastest is the Chipotle website or mobile app, where you enter your card number and PIN. You can also call Chipotle's customer service line or ask a crew member at any Chipotle location to scan your card and tell you the balance. All three methods give you the same information when ready.

Your balance does not expire as long as your card remains active. Chipotle does not charge inactivity fees, so a card with money on it will keep that money indefinitely. The only way to lose the balance is to spend it or to report the card lost or stolen.

Key Takeaways

  • You can check your Chipotle gift card balance on the Chipotle website, through the Chipotle mobile app, by calling customer service, or by asking a restaurant crew member to scan it.
  • Your card balance never expires and Chipotle does not charge fees for inactive cards.
  • The Chipotle website and app require your card number and PIN, which is printed on the back of physical cards.
  • If you lose your card or it is stolen, contact Chipotle customer service with your card number to report it and protect your balance.

Check balance on the Chipotle website or app

Go to the Chipotle website and look for the gift card section, or open the Chipotle mobile app on your phone. Select the option to check your balance. You will need to enter your gift card number and the PIN printed on the back of your physical card. After you enter both, the site or app will display your remaining balance.

This method works for both physical cards and digital gift cards sent by email. If you received your card by email, the card number and PIN will be in the email message. If you have a physical card, the number is on the front and the PIN is on the back.

Check balance by phone or in person

Call Chipotle's customer service phone number, which you can find on the back of your gift card or on the Chipotle website. Have your card number ready. A representative will look up your balance and tell you how much money is on the card.

You can also walk into any Chipotle restaurant and ask a crew member to scan your card. They will tell you the balance right away. This takes less than a minute and requires no phone call or online account.

What happens if your card is lost or stolen

If you lose your gift card or believe it has been stolen, contact Chipotle customer service as soon as possible with your card number. Chipotle can flag the card to prevent someone else from using it. If the card has not been used yet, Chipotle may be able to issue you a replacement card with the same balance.

The sooner you report a lost or stolen card, the better your chances of protecting the balance. Keep your card number and PIN in a safe place separate from the physical card itself, so you can report it quickly if needed.

Using your balance at checkout

When you order at a Chipotle restaurant, tell the crew member you are paying with a gift card. They will scan your card at the register. If your balance is higher than your order total, the remaining balance stays on the card for your next visit. If your balance is lower than your order total, you will need to pay the difference with another payment method.

You can also use your gift card to order online or through the Chipotle app. Enter your card number and PIN at checkout, and the payment will be deducted from your balance the same way.

Digital gift cards sent by email

Chipotle sends digital gift cards by email when you purchase them online. The email contains a card number and PIN that work exactly like a physical card. You do not need to print anything — you can show the email on your phone at the register, or enter the card number and PIN when ordering online or through the app.

Digital cards have the same balance-checking options as physical cards. You can check the balance on the website or app using the card number and PIN from your email, or call customer service with the same information.

Frequently Asked Questions

Does my Chipotle gift card balance expire?

No. Chipotle gift card balances do not expire, and there are no inactivity fees. Your balance will remain on the card as long as you do not spend it or report the card lost or stolen.

Can I check my balance without the PIN?

You need the PIN to check your balance online or through the app. If you do not have the PIN, call Chipotle customer service or visit a restaurant and ask a crew member to scan your card and tell you the balance.

What if I have a digital gift card and lost the email?

Contact Chipotle customer service with the email address where the card was sent. They can resend the gift card email or provide you with the card number and PIN so you can check your balance and use the card.

Can I combine two gift cards into one?

Chipotle does not combine balances from multiple cards into a single card. You can use multiple cards on one order by paying with one card first, then using another card to pay the remaining balance.