Check your Subway gift card balance online, by phone, or in store

Subway lets you look up your gift card balance through three main routes: their website, a customer service phone line, or by asking at any Subway location. The online method is fastest if you have the card number and PIN handy. The phone line works if you prefer speaking to someone. In-store checking takes no setup but requires you to visit a restaurant.

Each method gives you the same information — your remaining balance and recent transaction history — so the choice depends on what's most convenient for you right now.

Key Takeaways

  • Subway's website lets you check your balance when ready if you enter your 16-digit card number and 4-digit PIN.
  • You can call Subway's customer service line to have a representative look up your balance over the phone.
  • Any Subway restaurant will scan your card and tell you the balance at no cost.
  • If you have lost your PIN, you can still check your balance in store or by calling customer service with your card number.
  • Your balance does not expire as long as there is money on the card, though some states have rules about dormant accounts after a set period of no use.

Checking your balance on Subway's website

Go to the Subway gift card balance page and enter your 16-digit card number and your 4-digit PIN. Both appear on the back of your physical card. The site will display your current balance and show you the last several transactions — the date, location, and amount of each purchase.

This method works 24 hours a day and takes about 30 seconds. You do not need to create an account or log in. If you cannot find your PIN, you will need to use the phone line or visit a store instead.

Checking your balance by phone

Call Subway's customer service line at 1-800-SUBWAY-3 (1-800-782-8299). A representative will ask for your 16-digit card number. You do not need your PIN to check your balance this way. They will tell you your current balance and can answer questions about recent charges or card policies.

Wait times vary depending on the time of day and how busy the line is. Calling during off-peak hours — early morning or late evening — usually means a shorter wait.

Checking your balance in a Subway restaurant

Walk into any Subway location and ask a crew member to scan your card. They will tell you your balance on the register screen. This takes less than a minute and requires nothing from you except the physical card. You do not need your PIN or card number memorized.

This is the easiest option if you are already at a Subway or passing one. It also works if you have lost your PIN or card number.

What happens if your card balance is zero

Once you spend all the money on your gift card, the card itself does not expire — you straightforward cannot use it to buy anything. You can still check the balance (it will show zero), and you can reload the card with more money if you want to use it again.

If you have a zero balance and do not plan to reload it, you can throw the card away. There is no penalty for letting a card sit unused, though some states require companies to turn over balances to the state if a card has not been used for a certain number of years — typically five to seven years depending on your state.

Reloading your gift card after checking the balance

If your balance is low and you want to add more money, you can reload your card online through Subway's website, by phone with customer service, or in any Subway restaurant. The process is the same whether you checked your balance first or not.

Online reloading usually takes effect when ready. Phone and in-store reloading may take a few minutes to process. You can reload as many times as you want, and there is no limit to how much total money a card can hold.

If you lost your card or suspect fraud

If your card is missing or you see charges you did not make, call Subway customer service at 1-800-782-8299 right away. They can freeze the card to stop further charges and investigate the unauthorized transactions. Bring your card number if you have it written down somewhere, or be ready to describe when you last used the card and what the balance was.

Subway's fraud protection varies by card type and state law, so ask the representative what steps they can take on your account. Some cards offer balance protection if the card is reported lost before unauthorized charges are made.

Frequently Asked Questions

Do I need my PIN to check my balance?

No. You can check your balance by phone or in store without a PIN. You only need your PIN to check online through Subway's website. If you have lost your PIN, call customer service or visit a restaurant instead.

How often can I check my balance?

You can check as many times as you want with no limit. Checking your balance does not cost anything and does not affect the card or the money on it.

Will my balance expire if I don't use the card?

The money on your card does not expire as long as you own the card. However, some states require companies to turn over unused balances to the state after five to seven years of no activity. Check your state's gift card laws if your card has been unused for several years.

Can I check someone else's gift card balance?

You can check a balance if you have the card number and PIN, or if you call customer service with the card number. Subway does not require you to prove ownership to look up a balance, so anyone with that information can see it.

What if the website says my card is invalid?

An invalid card message usually means you entered the card number or PIN incorrectly. Double-check both — the card number is 16 digits and the PIN is 4 digits, both on the back of the card. If you have tried multiple times and still get an error, call customer service to verify the card number is correct.