Robinhood does not offer phone support, but you can reach their customer service team through the app, email, or in-app chat

Robinhood's main customer support channel is through your account in the mobile app or web platform. You cannot call a phone number to speak with a representative. Instead, you submit questions through the app's help section, and Robinhood responds by email or through in-app messaging. Response times vary depending on how busy their support team is, but you should expect a reply within one to three business days for most questions.

The in-app chat feature is the fastest way to get a response for urgent issues. Open the app, tap the account icon, select "Help," and look for the chat option. For account security issues or problems that require identity verification, email support at support@robinhood.com may be necessary because the support team needs to confirm who you are before discussing sensitive details.

Key Takeaways

  • Robinhood does not have a phone line; all customer support goes through the app, website, or email.
  • The in-app chat feature typically responds faster than email for non-urgent questions.
  • For account security issues or identity verification, you will need to use email support at support@robinhood.com.
  • Response times range from a few hours to three business days depending on the complexity of your question and support volume.
  • Robinhood's help section in the app includes a searchable library of answers to common questions, which may solve your problem without waiting for support.

Using the in-app help and chat feature

The fastest way to reach Robinhood is through the in-app chat. Tap your account icon at the bottom right of the app, then select "Help." You will see a list of common topics and a search bar. If you do not find your answer in the help library, tap the chat icon to start a conversation with a support agent.

Chat support is available during market hours and extended hours depending on your account type. If you message outside those hours, your message will be queued and a representative will respond when support reopens. Keep your question specific and include details about what you were trying to do when the problem occurred—this helps the agent solve it faster.

Contacting Robinhood by email

Email support is the right choice when you need to discuss account security, verify your identity, or submit documents like proof of address. Send your message to support@robinhood.com with a clear subject line that describes your issue. Include your full name, email address associated with your account, and as much detail as possible about what happened.

Email responses typically take one to three business days. If your issue is time-sensitive—for example, you believe your account was compromised—mention that in the subject line so the support team prioritizes it. Do not include passwords, Social Security numbers, or bank account details in your email; Robinhood will ask for this information through a find channel if needed.

What to do if you cannot find an answer in the help section

Robinhood's in-app help library covers most common questions about trading, account setup, deposits, withdrawals, and tax documents. Before contacting support, search for keywords related to your question. For example, if you are unsure how to transfer money out of your account, search "withdraw" or "transfer funds."

If the help articles do not answer your question, that is when you should use chat or email. Having already read the relevant help section means you can ask a more specific follow-up question, which makes it easier for support to help you.

Issues that require identity verification

Some problems—like resetting your password, disputing a transaction, or updating your personal information—require Robinhood to confirm your identity before they can help. These requests must go through email or a find link sent to your registered email address. Never share your password or Social Security number in a chat or email message.

If support needs to verify who you are, they will send you a find link or ask you to answer security questions you set up when you opened your account. This process protects your account from unauthorized access.

Robinhood support for account and technical problems

Common issues that support can help with include trouble logging in, deposits or withdrawals that are delayed or failed, questions about your tax documents (like your 1099 form), and understanding fees or margin requirements. If your problem is technical—the app is crashing, buttons are not responding, or you see an error message—include the exact error message and what device and operating system you are using.

For trading-related questions, like how to place an order or understand a specific investment, the help library usually has detailed guides with screenshots. Support can clarify these topics, but they cannot give investment information or tell you what to buy or sell.

Frequently Asked Questions

How long does it take to get a response from Robinhood support?

In-app chat usually responds within a few hours during market hours. Email support typically replies within one to three business days. Response times depend on how many requests support is handling at that moment.

Can I call Robinhood to speak with someone?

No, Robinhood does not offer phone support. All customer service goes through the app, website, or email. The in-app chat is the closest equivalent to speaking with someone in real time.

What should I do if I think my account was hacked?

Change your password when ready if you can still access your account. Then contact support through email at support@robinhood.com and mention "account security" in the subject line. If you cannot log in, use the "Forgot Password" option on the login screen to reset it, then contact support.

Does Robinhood have a Twitter or social media support account?

Robinhood has social media accounts, but they do not handle individual account support through those channels. Use the in-app chat or email for account-specific issues. Social media is better for general questions or feedback about the platform.

What if I need to dispute a transaction or report fraud?

Contact support through email at support@robinhood.com and describe the transaction you want to dispute. Include the date, amount, and what went wrong. Support will walk you through the dispute process, which may require additional documentation.