Robinhood offers customer service through phone, email, and in-app chat, but the method you use depends on what you need help with

Robinhood's customer service team handles account issues, technical problems, and general questions through three main channels. Phone support is fastest for urgent problems. Email works for detailed issues that don't need an when ready answer. In-app chat is available for account and trading questions during market hours. Response times vary by channel and by how busy the support team is on any given day.

Before you contact support, have your account information ready — your username, email address associated with your account, and details about what you're trying to do. This speeds up the process whether you call, email, or chat.

Key Takeaways

  • Robinhood customer service is reached by phone at 1-650-681-0600, by email through your account settings, or through in-app chat during market hours.
  • Phone support is typically the fastest route for account lockouts, payment problems, or urgent trading issues.
  • Email support works best for detailed questions or issues that don't require an when ready response, though replies can take several business days.
  • In-app chat is available Monday through Friday during market hours and handles common account and trading questions.

Calling Robinhood by Phone

Robinhood's main phone number is 1-650-681-0600. This line handles account issues, payment problems, technical errors, and general questions. Wait times vary depending on how many people are calling at the same time — early morning and late afternoon tend to be less busy than midday.

When you call, have your username and the email address on your account ready. If you're calling about a specific trade or deposit, have the date and amount available. The support representative will ask security questions to confirm your identity before discussing your account.

Robinhood's phone lines are open during market hours and extended hours. Call during these times for the fastest response. If you call outside these hours, you'll reach an automated system that may offer to take a message or direct you to email support.

Emailing Robinhood Support

You can send an email to Robinhood support through your account. Log into the Robinhood app or website, go to your Account settings, and look for the "Contact Support" or "Help" section. From there, you can submit a message describing your issue. Robinhood will send you a confirmation email with a ticket number.

Email support typically responds within two to five business days, though during busy periods it may take longer. Use email when you have a detailed question, need to attach documents (like a screenshot of an error), or when the issue is not urgent. Include as much detail as possible in your first message — the date of the problem, what you were trying to do, and any error messages you saw.

Check your email regularly for responses from Robinhood support. They may ask follow-up questions or request additional information. Replies come from a support email address, not from an individual's personal email, so check your spam folder if you don't see a response within the expected timeframe.

Using In-App Chat During Market Hours

Robinhood's mobile app and website both have a chat feature you can use to reach support. Look for a chat icon or "Help" button in the app. In-app chat is available Monday through Friday during regular market hours — typically 9:30 a.m. to 4:00 p.m. Eastern Time.

Chat support handles common questions about your account, how to place trades, password resets, and general platform questions. For complex issues or account problems that require detailed investigation, the chat representative may direct you to call or email instead. Chat conversations are usually answered within a few minutes during business hours, though wait times increase during market open and close.

Keep your chat messages clear and specific. Instead of "my account isn't working," describe exactly what happens when you try to do something — for example, "I get an error message that says 'insufficient buying power' when I try to buy 10 shares of Apple, but my account shows $5,000 cash available."

What to Do If You Can't Reach Support

If phone lines are busy, email is slow, or chat is not available, you have a few options. First, check Robinhood's status page or social media accounts to see if there's a known issue affecting many users. If the platform itself is having problems, support may be overwhelmed, and waiting a few hours often resolves the issue on its own.

Second, review Robinhood's help center and FAQ section within the app or on the website. Many common problems — like forgotten passwords, two-factor authentication issues, or questions about how to place a trade — have step-by-step answers that solve the problem without needing to contact support.

If your issue involves a potential security breach, unauthorized access, or missing funds, call the phone line rather than waiting for email. These issues are treated as urgent and may move you higher in the queue.

Information You Should Have Ready

Before contacting support, gather the following information to make the conversation faster:

  • Your Robinhood username and the email address on your account
  • The date and time the problem occurred
  • What you were trying to do when the problem happened
  • Any error messages or codes you received (take a screenshot if possible)
  • Your account type (individual, joint, IRA, etc.)
  • For payment issues: the date and amount of the deposit or withdrawal
  • For trading issues: the stock symbol, number of shares, and order type

Having this information ready means the support representative doesn't have to ask as many questions, and your issue gets resolved faster.

Frequently Asked Questions

Does Robinhood have 24/7 customer service?

No. Robinhood's phone and chat support are available during market hours and extended hours, which typically run from early morning to late evening on trading days. Email support is available anytime, but responses take several business days. On weekends and holidays when markets are closed, support is limited or unavailable.

What if I'm locked out of my account?

Call 1-650-681-0600 when ready. Account lockouts are treated as urgent. Have your email address and phone number ready. The support team can help you regain access or walk you through the account recovery process. If you can't call, use email support, but note that phone is faster for lockouts.

Can I get support through social media or Twitter?

Robinhood monitors some social media channels, but this is not a reliable way to reach support. Use phone, email, or in-app chat instead. Social media responses are typically slower and may just direct you to the official support channels anyway.

How long does it take to get a response from email support?

Most email responses arrive within two to five business days. During busy periods or after market events, it may take longer. If you don't hear back within a week, you can try calling or using in-app chat to follow up on your ticket number.

What if my issue involves money missing from my account?

Call 1-650-681-0600 right away. Money-related issues are treated as high priority. Be ready to describe the transaction — when it happened, how much, and whether it was a deposit, withdrawal, or trade. The support team will investigate and may ask you to provide screenshots or bank statements.