What Hanna Andersson is and how to shop there

Hanna Andersson is a children's clothing retailer based in Portland, Oregon, that sells basics and everyday wear for infants through size 14. You can shop on their website (hannaandersson.com), through their mobile app, or at physical stores in select locations. The company is known for cotton basics — t-shirts, underwear, pajamas, and seasonal clothing — and they run frequent sales and clearance sections.

The store operates like most online retailers: you browse their catalog, add items to a cart, and check out with a credit or debit card. Hanna Andersson also accepts PayPal. If you prefer to shop in person, you can visit one of their brick-and-mortar locations, though store availability varies by region and you should check their website for current locations near you.

The company offers a loyalty program called the Hanna Rewards program, which gives you points on purchases that you can redeem for discounts on future orders. Signing up is free and happens during checkout or through your online account.

Key Takeaways

  • Hanna Andersson sells children's clothing online and in select physical stores, with frequent sales that can reduce prices by 20 to 50 percent.
  • Their sizing runs small compared to standard children's clothing, so you should check their size chart before ordering rather than guessing your child's usual size.
  • You can return items within 60 days of purchase for a refund or store credit, and returns by mail are free if you use their prepaid shipping label.
  • The Hanna Rewards loyalty program is free to join and gives you points on every purchase that convert to future discounts.
  • Shipping times vary depending on your location and the shipping method you choose at checkout, typically ranging from a few days to two weeks.

Understanding Hanna Andersson sizing

Hanna Andersson sizes run smaller than most children's clothing brands. A child who wears a size 6 in other brands may wear a size 8 in Hanna Andersson. This is one of the most common reasons customers return items, so checking their size chart before you order is worth the extra minute.

Hanna Andersson publishes a detailed size chart on their website that shows measurements in both inches and centimeters. The chart breaks down sizes by age range and includes chest width, length, and sleeve measurements. You can also measure a piece of clothing your child already owns and compare it to the chart — this method is often more reliable than guessing based on age alone.

If you are between sizes, Hanna Andersson's customer service team can help you decide which size to order. You can reach them by phone, email, or through their website chat. They typically respond to emails within one business day.

How to place an order and track shipping

To place an order, create an account on hannaandersson.com or shop as a guest. Add items to your cart, review your selections, and proceed to checkout. You will enter your shipping address and choose a shipping method — options typically include standard shipping (slower, lower cost) and expedited shipping (faster, higher cost). The exact shipping times and costs depend on your location and current demand.

After you complete your purchase, you will receive an order confirmation email with an order number. A few days later, you will receive a shipping notification with a tracking number. You can use this number to monitor your package's progress through the carrier's website (usually UPS, FedEx, or USPS, depending on the shipment).

Hanna Andersson does not offer same-day or next-day shipping to most locations. Standard shipping typically takes 5 to 10 business days, though this varies by region and season. During busy periods like the holidays, shipping may take longer.

Sales, discounts, and the Hanna Rewards program

Hanna Andersson runs sales regularly, and prices can drop 20 to 50 percent off the original price during clearance events. The company sends email notifications about upcoming sales to customers who sign up for their mailing list. You can also check their website's "Sale" section anytime to see current discounts.

The Hanna Rewards program is free to join. Every dollar you spend earns you points, and those points convert into store credit you can use on future purchases. The conversion rate varies — Hanna Andersson periodically adjusts how many points equal a dollar of credit — so check your account to see your current balance and redemption value. You earn points on every purchase, whether you are buying full-price or sale items.

If you have a Hanna Andersson credit card, you may earn bonus points on purchases. The company occasionally offers special promotions to credit card holders, such as double points on certain days or extra discounts during sale events.

Returns and refunds

Hanna Andersson allows returns within 60 days of purchase. Items must be unworn, unwashed, and in original condition with tags attached. You can return items for a full refund to your original payment method or for store credit (which is sometimes worth slightly more than a refund).

To start a return, log into your account on hannaandersson.com, find your order, and select the items you want to return. The website will generate a prepaid shipping label that you can print or add to your package. Drop the package at any UPS location or arrange a pickup — shipping is free when you use their label. Once Hanna Andersson receives and inspects your return, the refund or credit typically appears within 5 to 10 business days.

If an item arrives damaged or defective, contact customer service with photos of the damage. They often replace the item or issue a refund without requiring you to return the damaged piece.

What to do if you have problems with your order

If your order does not arrive within the timeframe shown at checkout, or if an item arrives damaged, contact Hanna Andersson customer service. You can reach them by phone, email, or through the chat feature on their website. Have your order number ready when you contact them.

If a package is lost in transit, the carrier (UPS, FedEx, or USPS) is responsible for filing a claim. Hanna Andersson can help you start this process, but it may take several weeks to resolve. In some cases, the company will replace the item or issue a refund while the carrier investigates.

If you receive the wrong item or the wrong size, you can return it using the same process described above. Hanna Andersson will cover return shipping, and you can request a replacement or refund.

Frequently Asked Questions

Do I need to create an account to shop at Hanna Andersson?

No. You can check out as a guest without creating an account. However, creating a free account makes it easier to track your orders, manage returns, and earn Hanna Rewards points on your purchases.

What payment methods does Hanna Andersson accept?

Hanna Andersson accepts all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and their own Hanna Andersson credit card. They do not accept payment plans or buy-now-pay-later services at this time.

Can I exchange an item for a different size instead of returning it?

Hanna Andersson does not offer direct exchanges. You must return the original item and place a new order for the different size. However, if you contact customer service before returning the item, they may be able to expedite a replacement shipment while your return is in process.

Does Hanna Andersson ship internationally?

Hanna Andersson ships to Canada and some other countries, but shipping costs and times vary. Check the shipping options at checkout to see whether your location is available. International orders may take 2 to 4 weeks to arrive.

What is the difference between a refund and store credit?

A refund returns money to your original payment method (your credit card or bank account). Store credit is a balance in your Hanna Andersson account that you can only spend on future purchases at their store. Store credit sometimes has a slightly higher value than a refund as an incentive to shop again.