Justice is a retail store chain that sells clothing and accessories for children and tweens
Justice operates physical stores in malls and shopping centers across the United States, plus an online store at justice.com. The brand focuses on clothing, shoes, and accessories designed for children roughly ages 7 to 16, though sizing varies by item. You can shop in-store, order online for home delivery, or order online and pick up at a store location.
Justice is owned by Bluestar Alliance, a holding company that also owns other retail brands. The stores are independently operated by franchisees in many locations, which means policies around returns, exchanges, and customer service may differ slightly depending on which store you visit. Checking the specific store's policies before you shop — either by calling ahead or checking their website — can save you time if you need to return or exchange something.
Key Takeaways
- Justice sells clothing and accessories for children and tweens through physical stores and online at justice.com.
- Return and exchange policies vary by store location because many Justice stores are franchised, so confirm the policy before you buy.
- Justice runs seasonal sales and clearance events, typically at the end of each season, where you can find discounted items.
- Online orders can be delivered to your home or picked up at a store, and shipping costs and timelines depend on which option you choose.
- Justice gift cards are sold in-store and online and do not expire, though the company's terms may change if ownership changes.
How to shop online and what shipping options are available
Justice.com lets you browse the full catalog, filter by size and style, and add items to your cart. You create an account or check out as a guest. During checkout, you choose between standard shipping to your home address or in-store pickup at a location near you. Shipping costs and delivery times vary — standard shipping typically takes 5 to 10 business days, though this can be longer during busy seasons like back-to-school or the winter holidays.
In-store pickup is often faster and may have lower or no shipping cost. When you place an order for pickup, the store notifies you by email or text when your order is ready, usually within a few days. You then go to the store during business hours to collect your items. This option works well if you want to see the items in person before committing to keeping them, or if you need clothing quickly.
Return and exchange policies at Justice stores
Justice allows returns and exchanges within a set timeframe from the date of purchase. Because many stores are franchised, the exact return window and conditions vary by location. Most stores accept returns of unworn, unwashed items with tags attached and a receipt. Some locations may accept returns without a receipt if you can verify the purchase with a credit card or debit card statement.
For online purchases, you typically have the same return window as in-store purchases. You can return items by mail using a prepaid shipping label, or in some cases by bringing them to a physical store. Check the order confirmation email or the justice.com website for the specific return instructions for your order. If an item arrives damaged or defective, contact Justice customer service — they can usually arrange a replacement or refund without requiring you to pay return shipping.
Sizing and fit information before you order
Justice sizing runs small compared to many other children's brands, meaning a child who typically wears a size 10 in one brand may need a size 12 in Justice. The website includes a size chart for each item, and you can filter products by size to see what is in stock. Reading customer reviews on the product page often reveals whether an item runs large, small, or true to size — parents frequently mention fit in their comments.
If you are unsure about sizing, in-store pickup is a good option because you can try items on at the store before you leave. If you order online for home delivery and the fit is not right, you can return the items within the return window. Keep tags attached and do not wash or wear items if you think you might return them, because Justice will not accept returns of worn or washed clothing.
Sales, clearance, and when to find discounted items
Justice runs seasonal sales at the end of spring, summer, and winter. Clearance sections in stores and online feature items marked down significantly, sometimes 50 percent or more off the original price. These sections change frequently as inventory sells through, so if you see something you like at a clearance price, buying it soon is usually better than waiting.
Justice also sends email promotions to customers who sign up for their mailing list. These emails announce sales events, new arrivals, and exclusive discounts. Signing up on the justice.com website or in-store is free and gives you a heads-up before sales start. The brand occasionally offers percentage-off coupons for a limited time, so checking your email before you shop can lower your total cost.
Gift cards and how they work
Justice sells physical and digital gift cards in denominations you choose. Physical cards are available in-store and online; digital cards are emailed to you or the recipient. Gift cards work at any Justice store and on the justice.com website. They do not expire under current company policy, though terms can change if the company is sold or restructured.
If you lose a gift card or it is stolen, contact Justice customer service with the card number if you have it. They may be able to help, but recovery is not may provide if you do not have the original receipt or card number. Treating a gift card like cash — keeping it in a safe place — is the safest approach.
What to do if you have a problem with an order or item
Justice customer service can be reached through the justice.com website, by phone, or by visiting a physical store. For online orders, the order confirmation email includes a customer service phone number and a link to track your shipment. If an item arrives late, damaged, or incorrect, contact customer service with your order number and a photo of the problem if possible.
For in-store purchases, return to the store where you bought the item or contact the store directly by phone. If you bought the item at one location and want to return it at another, call ahead to confirm that location will accept it, since policies can vary between franchised stores. Keeping your receipt and order confirmation emails makes resolving problems faster because customer service can look up your purchase when ready.
Frequently Asked Questions
Can I return items bought in-store to the Justice website or vice versa?
Most Justice locations accept returns of items bought online, but not all. Call the store before you go, or check the return instructions in your order confirmation email. Items bought in-store can usually only be returned to the store where you purchased them, not online.
Does Justice offer international shipping?
Justice.com ships to addresses within the United States. If you need to ship to another country, check the website for current policies, as this can change. Some international customers use package forwarding services, though Justice is not responsible for items sent through third-party forwarding.
What is Justice's price range for clothing?
Prices vary by item type. T-shirts and basic tops typically range from $10 to $25, while jeans and pants range from $20 to $40. Dresses, jackets, and specialty items cost more. Clearance and sale items are discounted from these prices. Prices may vary slightly between in-store and online.
Can I exchange an item for a different size or color without a receipt?
Most stores allow exchanges without a receipt if you can show the item is unworn with tags attached and you have a credit or debit card statement showing the purchase. Call your local Justice store to confirm their specific policy before you go.
How do I know if an item is in stock before I go to the store?
Justice.com shows stock levels for each store location on the product page. Select your store from the dropdown menu to see if the size and color you want are available. Stock updates throughout the day, so availability can change quickly during sales.