What Anthropologie is and what it sells

Anthropologie is a clothing and home goods retailer owned by Urban Outfitters, Inc. The chain operates physical stores in most U.S. states and Canada, plus an online store at anthropologie.com. You can also order through their mobile app.

The store sells women's clothing, shoes, accessories, home décor, kitchenware, bedding, and gifts. Most clothing is their own brand, though they also carry third-party brands. Prices tend to run higher than mass-market retailers — a basic cotton shirt typically costs $60 to $90, and dresses range from $100 to $300 or more. Home goods follow a similar premium pricing structure.

Anthropologie positions itself as a lifestyle brand rather than a discount or fast-fashion option. The store emphasizes design, quality materials, and unique or limited-run items. This means inventory changes frequently and sizes sell out quickly, especially in popular styles.

Key Takeaways

  • Anthropologie allows returns within 60 days of purchase with a receipt, or within 30 days with a gift receipt, to any store or by mail.
  • Final sale items, swimwear, and pierced jewelry cannot be returned, so check the tag before buying.
  • Refunds go back to your original payment method, and return shipping is free if you use their prepaid label.
  • Anthropologie runs sales and markdowns throughout the year, with the biggest discounts typically in January and July.
  • The store offers a loyalty program called Rewards that gives you points on purchases, though membership is free.

How Anthropologie's return window and process work

You have 60 days from the date of purchase to return items to Anthropologie if you have your receipt. If you received the item as a gift and have only a gift receipt, you have 30 days. After that window closes, the store will not accept returns.

You can return items in two ways: bring them to any Anthropologie store, or mail them back using the prepaid shipping label that comes in your order. If you return by mail, pack the item in its original condition with tags attached, print the label, and drop it at any UPS location. The return is free — you do not pay for shipping.

Refunds are issued to your original payment method. If you paid by credit card, the refund appears on that card's statement within 5 to 10 business days after the store receives your return. If you paid by gift card, the balance goes back to that card. Store credit is not automatic — you must request it at the time of return if you prefer it to a refund.

What you cannot return

Certain items are marked final sale and cannot be returned under any circumstances. These are usually clearance items, sale merchandise, or seasonal goods. The tag will say "final sale" clearly — check before you buy. Swimwear, pierced jewelry, and some undergarments also cannot be returned for hygiene reasons.

Items must be unworn, unwashed, and have all original tags attached. If you have worn the item, washed it, or removed the tags, the store may refuse the return or issue a store credit instead of a refund. Damaged items caused by you — stains, tears, pilling from wear — are also not returnable.

Anthropologie's pricing and when sales happen

Anthropologie does not use a clearance rack model like some retailers. Instead, they mark items down gradually on the sales section of their website and in stores. Prices drop over time as seasons change and new inventory arrives. The biggest markdowns typically occur in January (after the holiday season) and July (end of summer), when the store clears out seasonal stock.

During these sale periods, discounts can reach 40 to 50 percent off original prices, though this varies by item and location. The store also runs smaller promotions throughout the year — email subscribers and loyalty members often see first notice of these sales. Prices online and in stores are usually the same, but online-only items and in-store-only items do exist.

If you buy an item and it goes on sale within 14 days, you can request a price adjustment. Bring your receipt to the store or contact customer service online with your order number. They will refund the difference to your original payment method.

The Anthropologie Rewards loyalty program

Anthropologie offers a free loyalty program called Rewards. You earn one point for every dollar you spend in stores or online. Points accumulate and can be redeemed for discounts — typically, 100 points equals a $10 reward, though this conversion rate can vary.

Members also receive early notice of sales, birthday discounts, and occasional bonus point promotions. Signing up is free and takes about two minutes on their website or in-store. You do not have to use a credit card or pay an annual fee. The program is purely voluntary — you can shop at Anthropologie without joining.

How to contact Anthropologie customer service

If you have questions about an order, a return, or a product, you can reach Anthropologie through several channels. Their website has a live chat option during business hours. You can also call their customer service line — the number appears on your receipt and on the Anthropologie website. Email support is available, though response times are typically slower than phone or chat.

For in-store issues, visit any Anthropologie location and speak to a sales associate or manager. They can process returns, issue refunds, and answer questions about specific items. Store hours vary by location, so check their website to find your nearest store and confirm hours before you go.

Common situations and what to expect

If you order online and want to return the item, you do not have to go to a store. Print the prepaid label that came with your package, repack the item, and drop it at UPS. You will receive a confirmation email once the store receives your return. If you lose the label, contact customer service and they will send you a new one or provide instructions for returning without a label (though you may have to pay for shipping in that case).

If you buy something in a store and want to return it by mail, ask the cashier for a return label or take a photo of your receipt. You can then mail the item back using the same process as online returns. Keep your receipt until the refund appears in your account — it is your proof of purchase if there is a dispute.

If an item arrives damaged or defective, contact customer service when ready with photos. Anthropologie will usually send a replacement or issue a refund without requiring you to return the damaged item first, depending on the severity of the damage.

Frequently Asked Questions

Can I return an item without a receipt?

You can return items without a receipt if you used a credit card or debit card — the store can look up your purchase by card number. If you paid in cash and have no receipt, the store may offer store credit instead of a refund. A gift receipt (the kind that does not show the price) counts as proof of purchase for returns.

What if I ordered online but want to return it in a store?

Yes, you can return online purchases to any physical Anthropologie store within the 60-day window. Bring the item in its original condition with tags attached and your receipt or order confirmation. The store will process the return and issue a refund to your original payment method.

Do Anthropologie gift cards expire?

Anthropologie gift cards do not expire and have no maintenance fees. You can use them in stores or online at any time. If your card is lost or stolen, contact customer service with the card number if you have it, and they may be able to help recover the balance.

How often does Anthropologie restock items?

Anthropologie receives new inventory weekly in most stores and updates their website several times per week. Popular sizes and styles sell out quickly, especially during sales. If an item is out of stock, you can ask a store associate if it will be restocked or check the website for a waitlist option.

Are prices the same online and in stores?

Prices are usually the same, but some items are exclusive to online or to physical stores. Sale prices and promotions may also differ slightly by location or online channel. Check both before you buy if you are comparing prices.