What Aéropostale Is and How to Shop There
Aéropostale is a casual clothing retailer that sells jeans, t-shirts, hoodies, and basics for teens and young adults. You can shop in physical stores, on their website at aeropostale.com, or through their mobile app. The store focuses on denim and graphic tees at mid-range prices, and runs frequent sales and clearance sections both online and in-store.
To shop online, you create an account with your email address and password, add items to your cart, and check out using a credit card, debit card, or PayPal. You can choose standard shipping (usually 5 to 7 business days) or expedited options at checkout. In-store shopping works the same way as any retail location — you browse, select items, and pay at the register with cash or card.
Aéropostale regularly marks down prices, especially on clearance racks and during seasonal sales. Signing up for their email list sends you promotional codes and alerts about upcoming sales, which can lower your total cost before you check out.
Key Takeaways
- Aéropostale sells casual clothing online at aeropostale.com and in physical stores, with frequent sales and clearance sections.
- Online orders ship in 5 to 7 business days with standard shipping, or faster with paid expedited options.
- The store's loyalty program, called the A|X Rewards program, gives you points on purchases that you can redeem for discounts.
- Returns are accepted within 60 days of purchase with a receipt, either in-store or by mail for online orders.
- Signing up for email alerts sends you promotional codes that can reduce your purchase price at checkout.
How the A|X Rewards Loyalty Program Works
Aéropostale's loyalty program is called A|X Rewards. When you join (free to sign up), you earn points on every dollar you spend in-store or online. You can enroll at the register, on their website, or through the mobile app by providing your email address and creating a password.
Points accumulate in your account and convert to rewards once you reach certain thresholds. The exact point-to-reward conversion varies, so check your account dashboard or ask a store associate for current rates. Rewards typically come as discount codes you can use on future purchases, either in-store or online.
Members also receive exclusive offers and early access to sales before they open to the general public. Your membership is tied to your email address, so you can check your points balance anytime by logging into your account on aeropostale.com or the app.
Returning Items and Understanding the Return Window
Aéropostale accepts returns within 60 days of purchase. You need your receipt or proof of purchase (your order confirmation email counts for online orders). Items must be unworn, unwashed, and in original condition with tags attached.
For in-store purchases, you can return items to any Aéropostale location during business hours. For online orders, you can either return items to a store or mail them back. If you mail a return, print the prepaid shipping label from your order confirmation email or request one through your account on aeropostale.com. Mail your package to the address on the label and keep your tracking number until the return is processed.
Refunds are issued to your original payment method (the card or PayPal account you used to purchase). Processing typically takes 5 to 10 business days after the store or warehouse receives your return. If you bought an item on sale or with a promotional discount, your refund reflects the price you actually paid, not the original full price.
Shipping Options and Delivery Times
When you order online, Aéropostale offers multiple shipping speeds at checkout. Standard shipping usually takes 5 to 7 business days and is often free or low-cost on orders above a certain amount (check the current threshold on their website). Expedited and overnight options are available for an additional fee if you need your order faster.
Shipping times are measured from the date your order ships, not from the date you place it. Orders typically ship within 1 to 2 business days. You receive a tracking number via email once your package leaves the warehouse, so you can monitor its progress.
International shipping is available to select countries, though costs and delivery times vary significantly. Check aeropostale.com for the list of countries they ship to and the rates for your location before you check out.
Finding Sales, Clearance, and Promotional Codes
Aéropostale runs sales regularly throughout the year. Clearance sections in stores and online feature items marked down significantly, though selection is limited and sizes may be incomplete. Seasonal sales (back-to-school, holiday, end-of-season) offer discounts across broader ranges of inventory.
Promotional codes are sent via email to subscribers and are sometimes posted on their social media accounts. These codes typically give a percentage off your purchase or a dollar amount off orders over a certain total. You enter the code at checkout (online) or provide it to the cashier (in-store) before you pay.
The mobile app sometimes features app-exclusive deals and codes that are not available elsewhere. Downloading the app and enabling notifications can alert you to flash sales or limited-time offers.
Payment Methods and Checkout
Aéropostale accepts major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and PayPal for online purchases. In-store, you can pay with cash, card, or mobile payment methods like Apple Pay or Google Pay at most locations.
Aéropostale also offers a store credit card (the Aéropostale Credit Card) that you can explore for at the register or online. Cardholders typically receive exclusive discounts, early sale access, and special birthday offers. The card is issued by a third-party lender, so approval depends on a credit check.
If you have questions about payment security or your transaction, contact Aéropostale customer service through their website or call the number on your receipt or order confirmation.
Sizing, Fit, and Exchanges
Aéropostale publishes size charts on their website for each product category (men's, women's, kids). Measurements are listed in inches and centimeters. If you order online and the fit is not right, you can exchange the item for a different size within the 60-day return window, either in-store or by mail.
For mail exchanges, include a note with your order number and the size you need. Some customers prefer to return the original item for a refund and place a new order in the correct size, which gives you more control over the timing.
In-store, try items on before you buy to avoid sizing issues. Store associates can help you find your size if you are unsure.
Frequently Asked Questions
Can I return items without a receipt?
Yes, but you need proof of purchase. An order confirmation email for online purchases works just as well as a printed receipt. For in-store purchases without a receipt, the store can sometimes look up your transaction if you paid with a card — bring the card you used to pay.
What happens if I return something after 60 days?
Items returned after 60 days are typically not accepted for refund or exchange. Some stores may make exceptions for defective items, so contact customer service with photos and details if you believe your item has a manufacturing flaw.
Do I have to be a member of A|X Rewards to shop?
No. You can shop and check out without joining the loyalty program. However, membership is free and gives you points on every purchase, so joining costs nothing and can save you money over time.
How long does it take to receive my refund after I mail back a return?
Refunds typically process 5 to 10 business days after the warehouse receives your package. You can track your return using the shipping label number, and your account will show the refund status once it is processed.
Can I use multiple promotional codes on one order?
No. Most retailers, including Aéropostale, allow only one code per transaction. Choose the code that gives you the biggest discount on your specific purchase.