What Hollister Is and How to Shop There

Hollister is a casual clothing retailer owned by Abercrombie & Fitch Co. that sells jeans, t-shirts, hoodies, and other everyday wear for teenagers and young adults. You can shop in physical stores, on their website at hollisterco.com, or through their mobile app. The store operates in the United States and several other countries, though store locations and online shipping options vary by region.

If you're shopping online for the first time, you'll need to create an account or check out as a guest. Creating an account lets you save your address and payment method for faster checkout next time, track your order, and manage returns through your account dashboard.

Key Takeaways

  • Hollister accepts major credit cards, debit cards, PayPal, and Afterpay at checkout, both online and in stores.
  • Standard shipping to most U.S. addresses takes five to seven business days, and Hollister offers free shipping on orders over a certain amount that changes seasonally.
  • You can return items within 60 days of purchase with a receipt or order number, either by mail or at a physical store location.
  • Hollister's sale and clearance sections are final sale in most cases, meaning you cannot return those items for a refund.
  • If an item arrives damaged or wrong, contact Hollister's customer service through their website or by phone to arrange a replacement or refund.

Payment Methods at Checkout

Hollister accepts Visa, Mastercard, American Express, and Discover credit and debit cards at online and in-store checkout. You can also pay with PayPal if you have an account, which lets you use your PayPal balance or linked bank account without entering card details directly on Hollister's site.

Hollister also offers Afterpay, a buy-now-pay-later service that splits your purchase into four equal payments due every two weeks. You pay the first amount at checkout, and the remaining three are charged automatically to your card. Afterpay is available online and at some store locations. If a payment fails, Afterpay charges a late fee, so make sure the card you link has enough funds on each due date.

In physical stores, you can also pay with cash or gift cards. Hollister gift cards are sold in stores and online and never expire, so you can use them whenever you shop.

Shipping Options and Costs

When you order online, Hollister offers several shipping speeds. Standard shipping takes five to seven business days and is free on orders over a set amount (this threshold changes with sales and seasons, so check your cart before checkout). Express shipping takes two to three business days and costs extra. Overnight shipping is available in some areas for a higher fee.

Shipping times are measured from when your order is processed, not from when you place it. Orders placed on weekends or holidays may not process until the next business day. Once your order ships, you'll receive a tracking number by email so you can monitor its progress.

Hollister ships to all U.S. states and some U.S. territories. If you're ordering from outside the continental United States, check the shipping page during checkout to confirm your address is may be able to access and see what the shipping cost will be.

How to Return Items Within 60 Days

Hollister allows returns within 60 days of purchase. You'll need either your receipt or your order number to process a return. Items must be unworn, unwashed, and in original condition with all tags attached. If clothing has been worn or shows signs of use, Hollister may refuse the return or offer store credit instead of a refund.

You can return items by mail or in person at a Hollister store. To return by mail, go to your account on hollisterco.com, find the order, and select the items you want to return. Hollister will email you a prepaid shipping label. Pack the items securely, attach the label, and drop the package at any shipping location that accepts that carrier. Once Hollister receives and inspects your return, the refund is processed to your original payment method within five to seven business days.

To return in person, bring your items and receipt or order number to any Hollister store. Staff will inspect the items on the spot and process your refund when ready if everything qualifies. In-store returns are the fastest way to get your money back.

Final Sale and Clearance Items

Hollister marks some items as final sale, particularly in their clearance section. Final sale items cannot be returned for a refund or exchange, even if they're unworn and have tags. These are usually deeply discounted items, so the lower price reflects that you're giving up return rights.

Before you buy, check the product page or price tag to see if an item is marked final sale. At checkout, Hollister will remind you which items in your cart are final sale. If you're unsure whether something is returnable, contact Hollister's customer service before you buy.

What to Do If Your Order Arrives Damaged or Wrong

If your package arrives with damaged items or the wrong size or color, contact Hollister's customer service through their website or by phone. Have your order number ready. Explain what's wrong with photos if possible. Hollister will either send you a replacement at no cost or issue a refund, depending on what you prefer and whether the item is still in stock.

For damaged items, Hollister may ask you to return the damaged piece before sending a replacement, or they may send the replacement first and have you return the damaged item in the prepaid shipping label they provide. This process usually takes one to two weeks from the time you contact them.

If your order never arrives, Hollister tracks packages and can confirm delivery status. If a package shows delivered but you didn't receive it, report this to customer service right away. They can file a claim with the shipping carrier and either resend your order or refund you.

Gift Cards and Store Credit

Hollister gift cards can be purchased in stores or online and used for any purchase at Hollister or Abercrombie & Fitch stores. Physical gift cards arrive by mail, and digital gift cards are sent by email. Gift cards have no expiration date and no fees, so the full amount stays available until you spend it.

If you receive store credit from a return or exchange, that credit is usually issued as a Hollister gift card code sent to your email. You can use it online or in stores just like a purchased gift card. Store credit does not expire.

Frequently Asked Questions

Can I return items bought in a Hollister store online?

Yes. Bring your receipt or order number to any Hollister store, or contact customer service to request a prepaid return label if you prefer to mail the items back. The 60-day return window applies whether you bought in store or online.

What happens if I return an item I bought with Afterpay?

The refund is issued to your Afterpay account, which reduces the amount you owe on your payment plan. If you've already paid off the item, Afterpay will credit your account or refund your payment method depending on timing.

Does Hollister accept returns without a receipt?

Yes, as long as you have your order number. If you bought in store and don't have either, staff can sometimes look up your purchase using the card you paid with, but this works best if you used a credit or debit card rather than cash.

Are sale items returnable?

Sale items are returnable within 60 days as long as they're not marked final sale. Clearance and final sale items cannot be returned. Check the product page or price tag before buying to see if an item is final sale.

How long does a refund take after I mail in a return?

Once Hollister receives your package, they inspect it and process the refund within five to seven business days. Shipping time to their warehouse is separate, so allow one to two weeks total from when you drop off your package.