What Men's Wearhouse Is and How to Shop There

Men's Wearhouse is a chain of physical stores and an online retailer that sells men's clothing, primarily suits, dress shirts, ties, and casual wear. You can walk into a store, browse racks, try things on, and buy at the register, or you can order online and have items shipped to your home or to a store for pickup. The chain operates hundreds of locations across the United States, and most stores have tailors on-site or nearby who can alter clothes to fit you.

When you enter a Men's Wearhouse store, staff members are usually available to help you find your size and style. You do not need an appointment to shop, though some stores offer personal styling consultations if you call ahead. Prices vary by item and season — a suit might range from under $200 to several hundred dollars depending on the brand and fabric. The store regularly runs sales and promotions, so checking their website or asking a staff member about current deals can save you money.

Key Takeaways

  • Men's Wearhouse sells suits, dress shirts, ties, and casual clothing both in physical stores and online, with most locations offering in-house tailoring.
  • You can return most items within 60 days with a receipt, though final-sale items and altered clothing have different return rules.
  • Alterations typically take one to two weeks and cost extra, with prices depending on what needs to be changed.
  • The store offers a price-match may provide on identical items sold by competitors, so you can ask about matching a lower price you found elsewhere.
  • Online orders can be returned to a physical store or by mail, making returns flexible if you do not have a receipt.

How Alterations Work at Men's Wearhouse

Most Men's Wearhouse locations have a tailor on staff or a relationship with a local tailor who handles alterations. When you buy a suit, dress pants, or a shirt that does not fit perfectly, you can ask about having it altered before you leave the store. The tailor will take your measurements, mark where adjustments are needed, and give you a timeline — usually one to two weeks depending on how busy the shop is.

Alterations cost extra and are not included in the price of the garment. Common alterations include hemming pants, taking in or letting out the waist, shortening sleeves, and adjusting jacket length. A straightforward hem might cost $15 to $30, while more complex work like taking in a jacket can cost $50 or more. Ask the tailor for a price estimate before you commit, and confirm the timeline so you know when to pick up the finished item.

If you order clothing online and want alterations, you will need to bring the item to a store location in person, since alterations cannot be done remotely. Some people order online, pick up in-store, try the item on, and then arrange alterations at that point.

Return and Exchange Policies

Men's Wearhouse allows returns within 60 days of purchase if you have a receipt and the item is in unworn, unwashed condition with tags attached. You can return items to any store location or by mail if you ordered online. If you do not have a receipt, you can still return items to a store — staff can look up your purchase using your credit card or phone number if you bought it there.

Some items are marked as final sale and cannot be returned. These are usually clearance items or items on deep discount. Altered clothing also cannot be returned once the tailor has made changes, so make sure the fit is right before you approve the alterations. If you want to exchange an item for a different size or color, you can do that at the register or through the website.

If you ordered online and want to return by mail, print the prepaid shipping label from your order confirmation email or request one from customer service. Pack the item securely and drop it off at a shipping location. Refunds are processed once the store receives and inspects the returned item, which usually takes a few business days.

Price Matching and Sales

Men's Wearhouse offers a price-match may provide, meaning if you find the same item at a lower price from a competitor, the store will match that price. You need to show proof of the lower price — either bring the competitor's advertisement, show the price on your phone, or provide the competitor's website URL. The price match applies to identical items from authorized retailers, not to clearance or final-sale prices.

The store runs regular sales throughout the year, with bigger promotions around holidays and seasonal changes. Sign up for their email list or check their website to see current deals. Some sales are in-store only, while others explore online as well. Staff members at the register can tell you about any current promotions if you ask.

Online Shopping and Shipping

You can browse and purchase clothing on the Men's Wearhouse website without visiting a store. Shipping costs vary depending on your order total and how quickly you need the item — standard shipping is usually free on orders above a certain amount, while expedited shipping costs extra. You can choose to have items shipped to your home address or to a store location for pickup, which is useful if you want to try something on before committing to keep it.

When you order online, you receive a tracking number via email so you can monitor the package's progress. If an item arrives damaged or is not what you expected, you can return it using the prepaid shipping label included in the box, or you can take it to a store location if you prefer not to mail it back.

Finding Your Size and Fit

Men's Wearhouse carries a range of sizes from small to 4XL in most categories, and some items come in tall and big-and-tall versions. If you are unsure of your size, staff in the store can measure you and recommend the right fit. For suits, the fit matters more than the label size — a well-fitted suit that is tailored to your body looks better than one that is technically your size but loose or tight in the wrong places.

When shopping online, the website includes size charts and fit descriptions for each item. Read customer reviews as well — people often mention whether an item runs large, small, or true to size. If you order something and it does not fit, you have 60 days to return it, so ordering multiple sizes and returning what does not work is a reasonable approach if you are uncertain.

Customer Service and Support

You can reach Men's Wearhouse customer service by phone, email, or through the website's chat feature. Staff can answer questions about sizing, shipping, returns, and product details. If you have a problem with an order or need to make a return, customer service can walk you through the process and may be able to issue a refund or send a replacement without requiring you to return the original item first, depending on the situation.

If you have a question about an item you bought in a store, you can also return to that location and speak with staff directly. Many stores have a manager on duty who can help resolve issues or discuss options if something is not right.

Frequently Asked Questions

Can I return altered clothing?

No, once a tailor has made changes to a garment, it cannot be returned. Make sure the fit is correct before you approve the alterations. If the tailor makes a mistake, contact the store manager to discuss options — they may be able to fix the issue or offer a refund in some cases.

How long does shipping usually take?

Standard shipping typically takes five to seven business days, while expedited options can arrive in two to three business days. Exact timing depends on your location and the carrier. You will receive a tracking number when your order ships so you can see the estimated delivery date.

What if I lose my receipt?

You can still return items to a store without a receipt. Staff can look up your purchase using your credit card or phone number if you bought it there. For online orders, your receipt is in your email confirmation, but you can also contact customer service for help locating your order.

Do you offer gift cards?

Yes, Men's Wearhouse sells gift cards both in stores and online. They can be used at any store location or on the website. Gift cards do not expire, so the recipient can use them whenever they are ready to shop.

Can I return online purchases to a physical store?

Yes, you can return online purchases to any Men's Wearhouse store location. Bring the item in its original condition with tags attached, and staff will process the return and issue a refund to your original payment method.