What Urban Outfitters sells and where to shop

Urban Outfitters is a clothing and lifestyle retailer with physical stores in the United States, Canada, and the United Kingdom, plus an online store at urbanoutfitters.com. The company sells clothing, shoes, accessories, home goods, beauty products, and gifts across multiple brands it owns: Urban Outfitters itself, Anthropologie, Free People, and BHLDN (a wedding and special-occasion brand).

You can shop in person at an Urban Outfitters store location or order online for home delivery or in-store pickup. The website shows which items are in stock at your nearest store, and you can reserve items online to pick up the same day or within a few days, depending on the location.

Urban Outfitters also operates a clearance section online and in stores where prices are marked down. Items in clearance are final sale at most locations, meaning they cannot be returned or exchanged.

Key Takeaways

  • Urban Outfitters operates physical stores and an online store selling clothing, home goods, and accessories under four brand names.
  • You can reserve items online for same-day or next-day pickup at your local store, or order for home delivery.
  • Standard returns are accepted within 60 days with a receipt or proof of purchase, but clearance items are usually final sale.
  • Urban Outfitters offers a rewards program called UO Rewards that earns points on purchases both online and in stores.
  • Shipping costs and return policies vary depending on whether you shop through Urban Outfitters, Anthropologie, Free People, or BHLDN.

How to place an order online and choose delivery or pickup

On urbanoutfitters.com, you can add items to your cart and proceed to checkout. At checkout, you choose either home delivery or in-store pickup. For home delivery, you enter your shipping address and select a shipping speed — standard shipping typically takes 5 to 7 business days, though faster options are available for an additional fee.

For in-store pickup, the website shows you nearby locations and tells you when the item will be ready. Pickup is usually available within 1 to 3 business days. You pay for the item online, then go to the store and collect it at the customer service desk or designated pickup area.

Urban Outfitters also ships to PO boxes and military addresses for home delivery. If you order multiple items, some may arrive on different dates because they ship from different warehouses.

Return and exchange rules

Urban Outfitters accepts returns and exchanges within 60 days of purchase if you have a receipt or proof of purchase (such as an order confirmation email). Items must be unworn, unwashed, and in original condition with all tags attached. You can return items in person at any Urban Outfitters store or by mail using a prepaid return label.

To start a return by mail, log into your account on urbanoutfitters.com, find your order, and request a return label. Print the label, pack the item, and drop it off at a shipping location. Refunds are processed once the warehouse receives and inspects the returned item, which usually takes 5 to 10 business days after arrival.

Clearance items, items marked "final sale," and some beauty or personal care products cannot be returned. Damaged or defective items may be returned outside the 60-day window — contact customer service with a photo of the damage.

Shipping costs and delivery timeframes

Standard shipping on orders under a certain amount (this threshold varies) costs between $5 and $10 depending on your location. Orders above that threshold may may have access to for free standard shipping. Express and overnight shipping options are available for higher fees.

Delivery times depend on your location and the shipping method you choose. Standard shipping typically arrives in 5 to 7 business days from the order date. In-store pickup is usually ready within 1 to 3 business days. During busy seasons (holidays, back-to-school), delivery may take longer.

Urban Outfitters does not charge a fee for in-store pickup. If you order an item for pickup and it goes out of stock before it is ready, the store will contact you to offer a refund or the option to order it for home delivery instead.

UO Rewards membership and discounts

UO Rewards is a free membership program that earns points on every purchase at Urban Outfitters, Anthropologie, Free People, and BHLDN stores and online. You earn 1 point per dollar spent. Points can be redeemed for discounts on future purchases — typically, 100 points equals a $10 discount, though the conversion rate may vary.

UO Rewards members also receive early access to sales, birthday discounts, and occasional bonus point promotions. You sign up for UO Rewards online or in store with your email address. There is no annual fee.

Urban Outfitters periodically runs sales and promotions that explore to all shoppers, not just members. These are advertised on the website and in stores. Clearance sections offer permanent discounts on select items year-round.

Shopping at Anthropologie, Free People, and BHLDN

Urban Outfitters owns four separate retail brands, each with its own website and stores. Anthropologie focuses on women's clothing, home décor, and gifts with a higher price point than Urban Outfitters. Free People specializes in casual and bohemian-style clothing and accessories. BHLDN sells wedding dresses, bridesmaid dresses, and special-occasion clothing.

Each brand has its own online store (anthropologie.com, freepeople.com, bhldn.com) and physical locations. Return policies, shipping costs, and rewards programs are similar across the brands but may have minor differences — check the specific brand's website for exact details.

Items purchased at one brand cannot be returned to another brand's store. If you buy from Anthropologie online, you return to Anthropologie; if you buy from Free People, you return to Free People.

Contact and customer service

Urban Outfitters customer service is available through its website at urbanoutfitters.com/help, by phone, and through social media. Phone numbers and hours vary by location and brand. You can also visit a physical store to ask questions or process returns in person.

For order status, tracking, and returns, you can log into your account on the website and view your order history. If you have questions about a specific order, the order confirmation email contains a reference number you can use when contacting customer service.

Frequently Asked Questions

Can I return an item without a receipt?

Yes. If you do not have a physical receipt, you can return items with proof of purchase, such as an order confirmation email or a credit card statement showing the transaction. Bring this proof to the store or include it with your mail return.

What happens if I order something for in-store pickup and it is out of stock?

The store will contact you by phone or email to let you know the item is unavailable. You can choose to receive a refund or have the item shipped to your home instead. If you do not respond within a set timeframe, the order is usually cancelled and refunded.

Do I have to pay for returns by mail?

No. Urban Outfitters provides a prepaid return label that you print and attach to your package. You do not pay for return shipping. Drop the package at any shipping location that accepts the carrier used on your label.

Can I use a UO Rewards discount code and a sale price at the same time?

Typically, you can use a rewards discount on sale items, but you cannot combine multiple promotional codes or discounts in a single transaction. Check the terms of each promotion on the website, as some sales exclude certain categories or brands.

How long does it take to get a refund after I return an item?

Refunds are processed 5 to 10 business days after the warehouse receives your return and inspects it. The refund is credited back to your original payment method. During busy seasons, processing may take longer.