What Crumbl Cookies is and how to order
Crumbl Cookies is a chain that bakes and sells large, soft cookies in rotating flavors. You order through their mobile app or website, pick a pickup time at a location near you, and pay when you order. The cookies arrive warm or at room temperature depending on when you pick them up. Most locations are franchises, so hours and exact menu vary by store.
The company started in 2017 and has grown to hundreds of locations across the United States. Each location bakes fresh daily, and the menu changes weekly — the same four or five flavors are available everywhere on a given week, but next week brings different ones. You can see what flavors are coming by checking the app a few days ahead.
Key Takeaways
- Crumbl Cookies sells individual large cookies in rotating weekly flavors through a mobile app or website, not in physical storefronts you walk into.
- You order and pay online or in the app, then pick up at a scheduled time — there is no counter service or walk-up ordering at most locations.
- Prices are typically $4 to $5 per cookie, and most locations offer a rewards program that gives you points toward free cookies.
- Delivery is available in some cities through third-party services like DoorDash, but pickup is usually cheaper and the cookies arrive fresher.
- The menu changes every week, so the flavor you want may not be available next week — the app shows you what is coming.
How to read the app and place your first order
The Crumbl Cookies app is free and available on iPhone and Android. Search for "Crumbl" in the App Store or Google Play, read it, and create an account using your email or phone number. You will need to add a payment method — the app accepts credit cards, debit cards, and Apple Pay or Google Pay.
Once you are logged in, the app shows you nearby locations and their hours. Tap on a location to see the current menu and available pickup times. Select the cookies you want, choose your pickup time (usually 15 minutes to a few hours away), and check out. You will receive a confirmation and a notification when your order is ready. Go to the location at your scheduled time, give your name or order number, and take your cookies.
If you do not want to use the app, you can order through the Crumbl website on a computer or phone browser. The process is the same, but you will not get the app-only rewards or early access to new flavors.
Pricing and what a typical order costs
Individual cookies cost between $4 and $5 each, depending on your location and the specific flavor. A four-pack (four cookies) typically runs $16 to $20. Some locations offer a "Crumbl Box" — a curated selection of four cookies chosen by the store — at a set price, usually around $18 to $22.
Specialty items like cookie sandwiches or seasonal bundles may cost more. Delivery through third-party apps adds a service fee, delivery fee, and tip on top of the cookie price, so a single cookie can end up costing $10 or more. Pickup is always cheaper than delivery.
Most Crumbl locations run a rewards program through the app. You earn points on every purchase and can redeem them for free cookies or discounts. The exact rewards structure varies by location, but typically you earn one point per dollar spent and can redeem 50 points for a free cookie.
Pickup times and how long cookies stay fresh
When you order, you choose a pickup window — usually 15 minutes to a few hours from when you place the order. Crumbl bakes throughout the day, so you can often get a pickup time within an hour. If you order late in the day, your options may be limited to the next morning.
Cookies are best eaten the day you pick them up. They stay soft for about 24 hours at room temperature in an airtight container. If you refrigerate them, they last longer but become firmer. You can freeze cookies for several weeks and thaw them at room temperature before eating.
If you pick up during peak hours (evenings and weekends), the cookies may be warm. If you pick up during slower times, they will be at room temperature. Both are normal — the flavor and texture are the same either way.
Delivery options and when to use them
Crumbl does not deliver directly. Instead, you can order through third-party delivery apps like DoorDash, Uber Eats, or Grubhub in cities where Crumbl participates. These apps show you the Crumbl menu, let you order, and send a driver to pick up and deliver to you.
Delivery costs more because you pay the app's service fee, a delivery fee, and usually tip the driver. A single cookie can cost $10 to $12 delivered, versus $4 to $5 for pickup. Delivery also takes longer — usually 30 minutes to an hour — and the cookies may arrive cooler than if you picked them up yourself.
Use delivery if you cannot get to a location during their hours or do not want to leave home. Use pickup if you want to save money and get fresher cookies. Not all Crumbl locations are on all delivery apps, so check your preferred app to see which stores near you offer delivery.
Flavors and how the weekly menu works
Crumbl releases a new menu every Monday. The same four or five flavors are available at all locations that week, but the specific flavors change the following Monday. The app shows you the current week's menu and usually previews next week's flavors a few days in advance.
Flavors range from classics like chocolate chip and sugar cookie to seasonal or limited-time options like peppermint bark, lemon raspberry, or birthday cake. Some flavors return regularly; others appear only once. If you see a flavor you want, order it that week — it may not come back for months or at all.
Most locations also have a "Classic" cookie available year-round, though the exact flavor varies. Check your app to see what your nearest location offers as a permanent menu item.
Dietary information and allergen concerns
Crumbl cookies contain common allergens including wheat, dairy, and eggs. Many flavors also contain tree nuts or peanuts. The app lists ingredients for each flavor, so you can check before you order. If you have a severe allergy, contact the location directly — cross-contamination is possible in a shared kitchen.
Crumbl does not currently offer vegan, gluten-free, or dairy-free cookies as standard menu items. Some locations may accommodate special requests, but this varies. Call ahead if you have dietary restrictions and want to ask about options.
Nutritional information is available on the Crumbl website and in the app. Each cookie typically contains 300 to 500 calories depending on the flavor.
Frequently Asked Questions
Can I order without the app?
Yes, you can order through the Crumbl website on any browser. However, you will miss out on app-only features like the rewards program and early previews of upcoming flavors. The app is free and takes less than a minute to read, so most customers use it.
What if I miss my pickup time?
If you do not pick up during your scheduled window, contact the location as soon as you can. Many stores will hold your order for a short time, but policies vary. It is better to call ahead if you are running late than to show up hours after your time slot.
Do Crumbl Cookies locations have seating or is it pickup only?
Most Crumbl locations are pickup-only — there is no seating or counter service. You order online, pick up at your scheduled time, and leave. Some newer locations may have limited seating, but this is not standard. Check your specific location's hours and details in the app.
Can I order cookies for a future date?
No, you can only order for pickup the same day or the next day. You cannot pre-order weeks in advance. If you want cookies for an event, order as close to the date as possible — the app will show you available times once that day opens for ordering.
What payment methods does Crumbl accept?
The app accepts credit cards, debit cards, Apple Pay, and Google Pay. If you order through a delivery app, you use that app's payment method. Crumbl does not accept cash or checks for online orders, but some locations may accept cash at pickup — call ahead to confirm.