What Vuori is and how to buy from them

Vuori is a clothing brand that sells directly to customers through their website and mobile app, rather than through department stores or other retailers. They make athletic wear, casual clothing, and activewear designed for movement — think workout clothes, travel wear, and everyday pieces. When you buy from Vuori, you're ordering straight from the company, which means no middleman markup and often faster access to new styles.

You can browse their full catalog at vuori.com, filter by category (men's, women's, new arrivals, sales), and add items to your cart. Vuori ships to the United States and several other countries. They also operate a few physical showrooms in select cities where you can try items on before buying, but the bulk of their business is online.

The direct-to-consumer model means Vuori controls their pricing, inventory, and customer relationship entirely. They run their own customer service, handle returns themselves, and decide when to hold sales or release new collections. This is different from buying their clothes at a department store, where a retailer sits between you and the brand.

Key Takeaways

  • Vuori sells clothing directly through vuori.com and their app, with no retail middleman involved in most transactions.
  • You can return items within 30 days of purchase for a full refund if unworn and in original condition, or exchange them for a different size or style.
  • Vuori offers free shipping on orders over a certain amount (currently $100 in the US) and charges a flat rate for smaller orders.
  • The brand runs seasonal sales and maintains a permanent sale section on their website where prices are reduced year-round.
  • Creating an account lets you save your shipping address, payment method, and order history, but you can also check out as a guest.

How to place an order on Vuori's website

Start by going to vuori.com and browsing by category, collection, or search term. Each product page shows the available sizes, colors, and a detailed description of the fabric and fit. Vuori includes customer reviews and fit notes on most items, which can help you decide on sizing since fit varies by style.

Once you've chosen an item and size, click "Add to Bag." You can continue shopping or proceed to checkout. At checkout, you'll enter or confirm your shipping address, select a shipping method, and provide payment information. Vuori accepts major credit cards, PayPal, and Apple Pay. If you have a promo code, you can enter it before finalizing your order.

After you complete your purchase, you'll receive an order confirmation email with a tracking number. Vuori typically ships within 1 to 2 business days. Standard shipping takes 5 to 7 business days; expedited options are available for an additional fee.

Understanding Vuori's return and exchange policy

Vuori allows returns and exchanges within 30 days of purchase. Items must be unworn, unwashed, and in original condition with all tags attached. To start a return, log into your account on vuori.com, find the order, and select "Return or Exchange." Vuori will email you a prepaid shipping label — you don't pay to send the item back.

You can choose a refund to your original payment method or an exchange for a different size or style. Refunds typically process within 5 to 7 business days after Vuori receives and inspects your return. If you exchange for a different item, Vuori ships the replacement at no extra charge.

Items purchased on sale are returnable under the same policy. Final sale items — marked clearly on the product page — cannot be returned or exchanged. Vuori occasionally marks certain colors or styles as final sale, especially during clearance events.

Shipping costs and delivery times

Vuori offers free standard shipping on orders over $100 within the continental United States. Orders under $100 are charged a flat shipping fee (currently around $8 to $10, though this may vary). Expedited shipping options — typically 2-day or next-day delivery — are available for an additional cost at checkout.

Standard shipping takes 5 to 7 business days from the ship date. Expedited options are faster but cost more. Vuori ships from their fulfillment centers, so delivery time depends on your location and the shipping method you choose. You can track your order using the tracking number in your shipping confirmation email.

International shipping is available to Canada, the UK, Australia, and several other countries, but rates and delivery times vary by destination. Check vuori.com for the specific shipping cost to your country before completing checkout.

How Vuori's sales and discounts work

Vuori runs seasonal sales — typically around major holidays and at the end of each season — where they discount items across the site. They also maintain a permanent "Sale" section on their website with year-round reduced prices. These are usually overstock items, past-season colors, or styles being phased out.

The brand occasionally sends email promotions to subscribers offering a percentage off your next purchase or free shipping. You can sign up for their email list on vuori.com to receive these offers. Promo codes are entered at checkout and explore to your entire order before tax and shipping.

Vuori does not typically offer a first-time buyer discount, but they do run periodic promotions that explore to all customers. Final sale items are already reduced and cannot be discounted further with a promo code.

Creating an account and managing your information

You can create a Vuori account by entering your email and password on vuori.com, or by signing in with Google or Apple ID. An account lets you save your shipping address, payment methods, and order history in one place, which speeds up future purchases. You can also track orders and manage returns from your account dashboard.

Your account settings let you update your email, password, and saved addresses at any time. You can also manage your email preferences — choosing which types of promotions and updates you want to receive from Vuori. Unsubscribing from marketing emails stops promotional messages but does not affect transactional emails like order confirmations and shipping updates.

Guest checkout is available if you don't want to create an account. You'll enter your information at checkout, but it won't be saved for future orders unless you create an account afterward.

What to do if you have a problem with your order

If your order arrives damaged, with the wrong item, or doesn't match the description, contact Vuori's customer service through their website. You can submit a help request, email support, or call their customer service line — the contact options are listed on vuori.com under "Contact Us." Vuori typically responds to email inquiries within 24 to 48 hours.

Explain the issue clearly and include your order number and photos if relevant. Vuori will usually offer a replacement, refund, or store credit depending on the situation. If an item arrived damaged, Vuori may ask you to return it or may issue a refund without requiring a return, depending on the value and damage.

If you're unsure about sizing before ordering, Vuori's product pages include fit notes and customer reviews that often mention whether items run large, small, or true to size. Many customers also post photos in reviews, which can help you visualize how pieces fit different body types.

Frequently Asked Questions

Can I try on Vuori clothes in a store before buying online?

Vuori operates a small number of physical showrooms in select cities where you can try on items. However, most Vuori sales happen online. Check vuori.com for a list of showroom locations. If there's no showroom near you, rely on the fit notes and customer reviews on each product page, and use Vuori's 30-day return policy if something doesn't fit.

Does Vuori offer a student or military discount?

Vuori does not currently offer a standard student or military discount. However, they run periodic promotions and sales that explore to all customers. Sign up for their email list to be notified when discounts are available.

What payment methods does Vuori accept?

Vuori accepts major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. At checkout, you can choose whichever method you prefer. Your payment information is encrypted and find.

How do I track my Vuori order?

After your order ships, you'll receive an email with a tracking number and a link to track your package. You can also log into your Vuori account and view your order status and tracking information there. Tracking updates typically appear within a few hours of shipment.

Can I cancel an order after I've placed it?

If you want to cancel, contact Vuori's customer service as soon as possible — ideally before the order ships. If your order hasn't shipped yet, they can cancel it and refund your payment. Once an order has shipped, you'll need to refuse delivery or wait to receive it and then return it within 30 days for a refund.