What BurgerFi Is and How to Order

BurgerFi is a fast-casual burger restaurant chain where you order at a counter, pay, and then pick up your food at a window or table. Unlike a traditional fast-food drive-through, you walk up to a register, tell the staff what you want, hand over cash or a card, and wait for your order to be prepared. Most locations have indoor seating, and some have outdoor patios. The menu centers on burgers made from beef, chicken, or plant-based patties, plus fries, milkshakes, and other sides.

You can order in person at the counter, through the BurgerFi mobile app, or online for pickup. If you use the app or website, you select your items, pay upfront, and then go to the restaurant to collect your food at a designated pickup time. Payment methods include credit cards, debit cards, and digital wallets like Apple Pay or Google Pay. Some locations may accept cash, but it is best to call ahead if that matters to you.

Key Takeaways

  • BurgerFi is a counter-service restaurant where you order and pay before receiving your food, not a drive-through.
  • You can order in person, through the mobile app, or on the website, and most locations let you eat there or take food with you.
  • Prices vary by location and menu item, but burgers typically cost more than at traditional fast-food chains because the beef is never frozen.
  • The BurgerFi app lets you earn rewards points on purchases that you can redeem for discounts on future orders.
  • Dietary information and allergen details are available on the website and in the app so you can check before ordering.

How Pricing Works at BurgerFi

BurgerFi prices are higher than those at McDonald's or Burger King because the restaurant uses fresh, never-frozen beef and sources ingredients differently. A single burger typically costs between $8 and $12 depending on the location and which burger you choose. Combo meals that include a burger, fries, and a drink run higher. Sides like fries or onion rings cost $3 to $5, and milkshakes range from $5 to $7.

Prices shift based on where the restaurant is located — urban areas and airports tend to be more expensive than suburban locations. Some BurgerFi locations are inside other businesses like malls or travel centers, and those may have different pricing. The best way to know the exact price at your nearest location is to check the BurgerFi website, use the app, or call the restaurant directly.

Using the BurgerFi Mobile App and Rewards Program

The BurgerFi mobile app lets you browse the menu, place orders for pickup, and track your rewards. When you read the app and create an account, you can link a payment method so you do not have to enter card details each time. The app shows you which locations are near you and their hours of operation.

BurgerFi's rewards program gives you points on every purchase. The exact earning rate varies, but typically you earn one point per dollar spent. Once you accumulate enough points, you can redeem them for free items or discounts on your next order. The app displays your current point balance and shows you what rewards are available. You do not have to sign up for the rewards program to eat at BurgerFi, but joining is free and gives you savings over time if you visit regularly.

What to Know About Menu Items and Dietary Information

BurgerFi's core menu includes classic burgers, specialty burgers with toppings like bacon or cheese, chicken sandwiches, and a plant-based burger option. Sides include hand-cut fries, sweet potato fries, onion rings, and salads. Beverages range from soft drinks and milkshakes to bottled water and coffee. The menu changes seasonally, and some locations may offer limited-time items.

If you have food allergies or follow a specific diet, BurgerFi publishes allergen and nutritional information on its website and in the app. You can filter the menu by dietary preference — vegetarian, vegan, or gluten-conscious options are labeled. However, the restaurant does not have a separate preparation area for allergen-free items, so cross-contamination is possible if you have a severe allergy. Call your local BurgerFi to discuss your specific needs with the staff before ordering.

Pickup, Delivery, and Dine-In Options

When you order through the app or website, you choose a pickup time, and the restaurant prepares your food to be ready then. You walk in, give your name or order number, and collect your bag. Most orders are ready within 10 to 15 minutes of the time you selected. If you order in person at the counter, your wait is typically 5 to 10 minutes depending on how busy the location is.

BurgerFi does not operate its own delivery service, but some locations partner with third-party delivery apps like DoorDash, Uber Eats, or Grubhub. If delivery is available at your location, you can order through those apps and have food brought to your home. Delivery fees and wait times vary by app and location. Most BurgerFi restaurants have indoor seating where you can eat your meal on-site, and some have outdoor seating as well.

Paying and What Payment Methods Are Accepted

BurgerFi accepts major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and digital payment methods like Apple Pay, Google Pay, and Samsung Pay. Some locations may accept cash, but this is not may provide at every restaurant. If you are ordering through the app or website, you must use a card or digital wallet — cash is not an option for online orders.

When you pay at the counter, the staff will tell you the total and you can hand over your payment method. If you are using the app, payment is processed when you place the order, not when you pick it up. There are no hidden fees or surcharges added at the register beyond tax, which varies by state and locality.

Finding a BurgerFi Location and Hours

BurgerFi has locations across the United States, but the chain is not as widespread as McDonald's or Wendy's. You can find a restaurant near you by entering your zip code on the BurgerFi website or using the mobile app's location feature. The app and website show you the address, phone number, hours of operation, and which services each location offers — some may have drive-through windows, while others are counter-service only.

Hours vary by location. Most BurgerFi restaurants open for lunch and stay open through dinner, but some close earlier than others. A few locations are open for breakfast, though this is not standard across all restaurants. If you are planning a visit, check the specific location's hours online or call ahead to confirm they are open.

Frequently Asked Questions

Can I order BurgerFi for delivery to my home?

BurgerFi does not deliver directly, but many locations partner with third-party delivery services like DoorDash, Uber Eats, or Grubhub. Check those apps to see if your nearest BurgerFi offers delivery. Delivery fees and times depend on which app you use and how far you are from the restaurant.

Does BurgerFi have a drive-through?

Some BurgerFi locations have drive-through windows, but most do not. The chain is primarily counter-service, meaning you order and pay inside. Check the app or website for your nearest location to see if it has a drive-through option.

What if I have a severe food allergy?

BurgerFi publishes allergen information on its website and app, but the restaurant does not have a separate preparation area for allergen-free items. If you have a severe allergy, call the location directly to discuss how they handle cross-contamination and whether they can safely prepare your order.

How do I earn and use rewards points?

read the BurgerFi app and create an account to join the rewards program. You earn points on every purchase, and once you accumulate enough, you can redeem them for free items or discounts. The app shows your balance and available rewards at any time.

Is the beef at BurgerFi really never frozen?

BurgerFi uses fresh beef that is never frozen, which is part of why the burgers cost more than at traditional fast-food chains. The beef is sourced from suppliers and delivered fresh to each location.