What Chick-fil-A is and how to order

Chick-fil-A is a fast-food restaurant chain that specializes in chicken sandwiches, nuggets, and related sides. You can order in person at a restaurant location, through the Chick-fil-A mobile app, or at the drive-through window. Most locations are closed on Sundays.

To order in person, walk up to the counter or a mobile ordering station, tell the crew member what you want, pay, and wait for your food at the pickup counter. During busy times, crew members in the dining room or parking lot may take your order on handheld tablets so you do not have to stand in line.

The menu is smaller than most fast-food chains — the core items stay the same year-round, though seasonal offerings rotate. Chicken sandwich, chicken nuggets, chicken strips, salads, and breakfast items (served until 10:30 a.m.) are standard. Sides include waffle fries, coleslaw, and mac and cheese. Drinks and desserts round out the menu.

Key Takeaways

  • Chick-fil-A locations are closed on Sundays, so plan your visit for another day of the week.
  • You can order at the counter, through the mobile app, or at the drive-through, and payment happens before you receive your food.
  • The menu is limited compared to other fast-food chains, with chicken as the main protein and waffle fries as the signature side.
  • Breakfast is only served until 10:30 a.m., so timing matters if you want a morning meal.
  • The Chick-fil-A app lets you order ahead and skip the line, though you still pick up at the restaurant.

Using the Chick-fil-A mobile app

The Chick-fil-A app is free to read on iPhone or Android. Once you create an account with your email and password, you can browse the menu, customize your order, and pay through the app before you arrive at the restaurant.

When you order through the app, you choose a pickup time and location. The restaurant prepares your food during that window. You then drive to the restaurant, park, and either walk inside to a designated pickup area or stay in your car and a crew member will bring your order to you. This is faster than ordering at the counter during peak times.

The app also shows you the nearest Chick-fil-A location, hours of operation, and current promotions. Some locations offer delivery through third-party services, though this is not available everywhere.

Payment methods and pricing

Chick-fil-A takes cash, debit cards, credit cards, and mobile payments like Apple Pay and Google Pay. Prices vary by location and item, but a chicken sandwich typically costs between $4 and $6, and a combo meal (sandwich, fries, and drink) usually runs $8 to $12. Breakfast items are generally less expensive than lunch and dinner items.

If you pay with a credit or debit card through the app, your payment is processed when you place the order, not when you pick it up. In-person card payments are processed at the register. You can also add a payment method to your app account so you do not have to enter card details each time.

Some Chick-fil-A locations participate in loyalty programs or offer discounts for first-time app users. Check the app or ask at your local restaurant about current offers.

Drive-through ordering and timing

The drive-through is the fastest way to get food if you do not want to park and walk inside. Pull up to the speaker, place your order, drive to the window, pay, and receive your food. During lunch and dinner rushes, the drive-through line can be long, but Chick-fil-A crew members often work the line to take orders on tablets, which speeds up the process.

If you order through the app and select drive-through pickup, you can skip the ordering step — just drive to the window, confirm your order, pay if you have not already, and pick up your food. This is the fastest option during busy times.

Wait times vary by location and time of day. Lunch (11 a.m. to 1 p.m.) and dinner (5 p.m. to 7 p.m.) are typically the busiest. Breakfast (6 a.m. to 10:30 a.m.) is usually faster. Weekday mornings and mid-afternoon tend to be the least crowded.

What to know about Chick-fil-A's hours and locations

Most Chick-fil-A restaurants are open Monday through Saturday, typically from 6 a.m. to 10 p.m., though hours vary by location. All locations are closed on Sundays. Some airports, malls, or college campuses have different hours, so check before you go.

You can find your nearest Chick-fil-A using the app, the website, or Google Maps. The app shows hours, services offered (drive-through, mobile order, delivery), and sometimes customer reviews. If you are traveling or visiting a new area, the app is the fastest way to locate a restaurant and confirm it is open.

Not all locations offer the same services. Some have drive-throughs, others do not. Some offer delivery, others do not. The app will tell you what each location offers before you place an order.

Customizing your order and dietary options

You can customize most items at Chick-fil-A. For sandwiches, you can add or remove toppings, choose your bread type, and request sauces on the side. For nuggets and strips, you can pick your sauce. Salads can be customized with different proteins and dressings. When you order at the counter or through the app, tell the crew member or use the app menu to make changes.

Chick-fil-A publishes nutritional information for all menu items on its website and app. If you have allergies or dietary restrictions, you can review this information before ordering. The restaurant also has a allergen menu available upon request. Common allergens include peanuts, tree nuts, soy, and wheat, though items vary.

Vegetarian and vegan options are limited — salads without chicken and some sides like waffle fries are your main choices. The restaurant does not have a dedicated gluten-free menu, but some items are naturally gluten-free or can be prepared without gluten-containing ingredients if you ask.

Refunds, complaints, and customer service

If you receive the wrong order or your food is not prepared correctly, return to the counter or window when ready and explain the issue. Most locations will remake your order or refund your money on the spot. Keep your receipt if you paid with a card and want a refund to that card.

If you ordered through the app and have an issue, you can contact Chick-fil-A customer service through the app or by calling the restaurant directly. The app has a help section where you can report problems with your order or the app itself.

Chick-fil-A does not typically offer refunds for food you have already eaten unless there was a serious problem. If you are unhappy with your meal, speak to a manager at the location or contact customer service through the app.

Frequently Asked Questions

Can I order Chick-fil-A for delivery to my home?

Delivery is available at some locations through third-party services like DoorDash, Uber Eats, or Grubhub, but not all Chick-fil-A restaurants participate. Check the app or your delivery service to see if your nearest location offers it. Delivery fees and wait times are longer than pickup or drive-through.

What time does breakfast end?

Breakfast is served until 10:30 a.m. at most locations. After that, the menu switches to lunch items. Some locations may stop serving breakfast slightly earlier, so check your local restaurant's hours in the app.

Do I need to create an account to use the app?

Yes, you need an email address and password to create a Chick-fil-A account. This allows you to save payment methods, view your order history, and track rewards if your location participates in a loyalty program. Creating an account is free.

What if I have a problem with my app order?

Contact Chick-fil-A customer service through the app's help section or call the restaurant directly. Have your order number ready. Most issues like wrong items or missing food can be resolved with a remake or refund.

Are there any Chick-fil-A locations open on Sunday?

No. All Chick-fil-A restaurants are closed on Sundays. This is a company-wide policy. Plan your visit for Monday through Saturday.