What Donatos Is and How to Order
Donatos is a pizza chain based in Columbus, Ohio, that operates locations across the United States. You can order pizza, sandwiches, salads, and sides either in person at a restaurant, by phone, through their website, or through their mobile app. Most locations offer dine-in, carryout, and delivery options, though delivery availability depends on your address and the nearest restaurant.
To place an order online or through the app, you enter your address first. The system shows you which Donatos locations can deliver to you or are nearby for carryout. You then browse the menu, select items, customize them (crust type, toppings, size), add them to your cart, and proceed to checkout. Payment happens at the end of the ordering process, and you receive a confirmation with your order number and estimated ready time.
Key Takeaways
- Donatos accepts payment through credit cards, debit cards, digital wallets like Apple Pay and Google Pay, and cash at the restaurant.
- Delivery times vary by location and demand, but most orders are ready within 30 to 45 minutes for carryout and 45 to 60 minutes for delivery.
- You can track your order status through the Donatos app or website once it has been placed.
- Donatos runs periodic promotions and discounts that appear in the app or on their website, such as deals on specific pizza sizes or combo offers.
- If you have a problem with your order, you contact the restaurant directly by phone or through the app's customer service option.
Payment Methods at Donatos
Donatos accepts multiple payment methods both online and in person. For online orders through the website or app, you can pay with a credit card (Visa, Mastercard, American Express, Discover), a debit card, or digital payment services like Apple Pay, Google Pay, and PayPal. When you pay online, your payment is processed before your order is prepared.
At the restaurant for carryout or dine-in, you can pay with cash, credit card, debit card, or digital wallets. If you order by phone for pickup, you typically pay when you arrive at the restaurant, though some locations may ask for payment information over the phone at the time of ordering.
For delivery orders, payment is usually collected at the time of online checkout. Some locations may offer the option to pay the driver in cash upon delivery, but this varies by restaurant and is not may provide. Check your order confirmation to see which payment methods are available for your specific location.
Delivery, Carryout, and Timing
When you order for delivery, Donatos sends the order to the nearest location that serves your address. The restaurant prepares your food and a driver picks it up and brings it to you. Delivery fees vary by location and distance; you see the exact fee during checkout before you confirm your order. Delivery typically takes 45 to 60 minutes from the time you place the order, though this can be longer during peak hours (lunch and dinner rush times).
Carryout is usually faster than delivery. You place your order online or by phone, and the restaurant prepares it while you travel to the location. Most carryout orders are ready within 30 to 45 minutes. You pick up your order at the counter, and the restaurant hands you the food in a box or bag.
You can track your order status through the Donatos app or website. The app shows you when your order is being prepared, when it is ready, and (for delivery) when the driver is on the way. Dine-in orders are prepared and brought to your table by restaurant staff.
The Donatos App and Online Account
The Donatos mobile app is available for iPhone and Android and lets you browse the menu, place orders, track delivery, and save your favorite orders for faster reordering. You can create an account in the app using your email address or by signing in with Apple or Google. An account is not required to order, but having one saves your address and payment methods so you do not have to enter them each time.
The app also shows you current promotions and discounts specific to your location. You can add items to a "favorites" list and receive notifications about new deals. If you have a problem with an order, you can contact customer service through the app by selecting your order and choosing the help option.
Customizing Your Order and Special Requests
Donatos lets you customize most items during the ordering process. For pizza, you choose the crust type (hand-tossed, thin crust, or pan), size, and toppings. You can add or remove toppings, and the app shows you the price change for each modification. For sandwiches and salads, you can customize ingredients in a similar way.
If you have a special request that is not available in the online menu (such as a dietary restriction or allergy concern), you can add a note to your order during checkout. The restaurant sees this note and will do their best to accommodate it, but you should also call the location directly to confirm they can meet your needs before placing the order. This is especially important for severe allergies.
What to Do If There Is a Problem With Your Order
If your order arrives late, is incomplete, or has an error, contact the restaurant directly as soon as possible. You can call the location using the phone number shown in your order confirmation, or you can use the help option in the Donatos app or website. Have your order number ready when you contact them.
Most restaurants will remake an incorrect item or offer a refund or credit toward a future order. The speed of resolution depends on how quickly you report the problem and the restaurant's policy. If you paid online and the restaurant cannot resolve the issue, you may be able to dispute the charge with your credit card or payment service, though this should be a last resort after speaking with the restaurant.
Donatos Locations and Hours
Donatos has locations across multiple states, with the highest concentration in Ohio, Indiana, and surrounding regions. You can find the nearest location by entering your address on the Donatos website or app. Each location has its own hours of operation, which are displayed when you search for that restaurant.
Hours vary by location but typically run from late morning through late evening, with some locations open for lunch and dinner only. Some locations may have extended hours on weekends. If you are unsure whether a location is open, call ahead or check the app, which shows real-time status for each restaurant.
Frequently Asked Questions
Can I place an order without creating an account?
Yes. You can order as a guest on the website or app by entering your address and payment information at checkout. Creating an account is optional and straightforward saves your information for faster ordering in the future.
What if my delivery address is outside the delivery zone?
The ordering system will show you which locations can deliver to your address. If no location delivers to you, you can still order carryout from the nearest restaurant and pick it up yourself. You can also call a location directly to ask if they make exceptions for addresses near the edge of their delivery area.
Do you offer refunds if I am not satisfied with my order?
Refund policies vary by location. Most restaurants will remake an item or offer a credit toward a future order if there is a problem. Contact the restaurant directly with your order number to discuss your options. If you paid by credit card and the restaurant cannot resolve the issue, you can contact your card issuer about a dispute.
Can I modify my order after I have placed it?
This depends on how quickly you contact the restaurant. If you call or message through the app when ready after placing your order, the restaurant may be able to change it before preparation begins. Once the order is being prepared or is out for delivery, changes are usually not possible. Call the location right away if you need to make a change.
Does Donatos offer any loyalty program or rewards?
Donatos periodically runs promotions and discounts shown in the app and on their website. These vary by location and change throughout the year. Check the app regularly or sign up for notifications to learn about current deals. Some locations may offer their own loyalty programs, so ask when you order or call ahead.