What Long John Silver's Offers and How to Pay
Long John Silver's is a seafood fast-food chain that serves fried fish, shrimp, chicken, and sides like hushpuppies and fries. You can pay with cash, debit card, credit card, or mobile payment apps like Apple Pay and Google Pay at most locations. Some restaurants also accept payment through their own mobile app, which lets you order ahead and pay before you arrive.
The chain operates company-owned and franchise locations, so payment methods and app features may vary slightly by restaurant. Before visiting a specific location, you can call ahead or check their website to confirm which payment options they accept. Most Long John Silver's locations are open for lunch and dinner, with some offering drive-through service.
Key Takeaways
- Long John Silver's accepts cash, debit cards, credit cards, and mobile payment apps like Apple Pay and Google Pay at most locations.
- The Long John Silver's mobile app lets you order ahead, pay in advance, and skip the line at participating restaurants.
- The company runs a loyalty program called Captain's Club that rewards repeat purchases with points toward free items and discounts.
- You can join Captain's Club in the app, on their website, or in person at a restaurant by providing your email address.
- Franchise locations may have different payment methods or loyalty program rules, so calling ahead confirms what your local restaurant offers.
How the Captain's Club Loyalty Program Works
Long John Silver's runs a free loyalty program called Captain's Club that rewards you for spending money at their restaurants. When you join and link your account to your payment method, you earn points on every purchase. The points accumulate and can be redeemed for free menu items, discounts, or special offers.
You do not have to pay a membership fee to join Captain's Club. The program is free and open to anyone. You earn points whether you pay with a card linked to your account, use the mobile app, or provide your phone number or email at the register.
The exact rewards and point values change over time and may differ by location. Long John Silver's periodically runs promotions where you earn bonus points on certain items or during specific time periods. You can check the app or their website to see what current offers are available at your location.
Signing Up for Captain's Club
You can join Captain's Club in three ways: through the Long John Silver's mobile app, on their website, or by asking at the restaurant counter. To sign up online or in the app, you will need to provide your email address and create a password. You may also be asked for your phone number and zip code.
Once you are registered, you can link a payment card to your account so points are added automatically when you use that card. If you do not link a card, you can still earn points by giving your phone number or email at the register when you order. Some locations also let you scan a digital card or barcode from the app at checkout.
If you sign up in person at a restaurant, a staff member can create your account on the spot using just your email address. You will receive a confirmation and can then read the app or log in online to manage your account and view your points balance.
Using the Long John Silver's Mobile App
The Long John Silver's app is available on iOS and Android devices. After you read it and log in with your Captain's Club account, you can browse the menu, place an order, and pay without leaving home. The app shows you current promotions and lets you see how many points you have in your account.
When you order through the app, you choose whether to pick up your food at the restaurant or have it delivered through a third-party service if available in your area. You pay through the app before you arrive, which means you can skip the line and grab your order quickly. The app will tell you when your food is ready.
The app also stores your payment information securely so you do not have to enter your card details every time you order. You can update your saved payment methods, address, and account information in the app settings. If you have trouble logging in or placing an order, the app usually has a help section or contact information for customer service.
Redeeming Points and Special Offers
When you have enough points to redeem a reward, you can do so through the app, on the website, or at the restaurant. The app will show you which rewards are available and how many points each one costs. You select the reward you want, and it is added to your account as a digital coupon or discount code.
At the restaurant, you can explore the reward to your order by showing your phone or telling the staff member your phone number or email. The discount is taken off your total at checkout. Some rewards are free items, while others are percentage discounts or dollar amounts off your purchase.
Long John Silver's also sends special offers to Captain's Club members through email and the app. These offers may include bonus points on certain days, discounts on specific menu items, or limited-time deals. Checking the app regularly helps you catch these promotions before they end.
Payment Methods at the Register
At the counter or drive-through, you can pay with cash, debit card, or credit card. Most locations also accept Apple Pay, Google Pay, and other mobile wallet services if you have them set up on your phone. straightforward tap or scan your phone at the payment terminal when prompted.
If you are paying with a card linked to your Captain's Club account, make sure you use that same card so your points are recorded correctly. If you forget to link your card or want to earn points without a card, give your phone number or email address to the staff member before they ring up your order.
Some Long John Silver's locations may accept other payment methods or have different systems depending on whether they are company-owned or franchised. If you have questions about payment options at your local restaurant, call ahead or ask the staff when you visit.
What to Know About Franchise Locations
Long John Silver's has both company-owned restaurants and franchise locations. Franchise owners may run their loyalty programs, payment systems, or app features differently than corporate locations. For example, some franchises might not participate in Captain's Club, or they might have their own separate rewards program.
Before visiting a Long John Silver's for the first time, especially if you want to use the app or earn loyalty points, call the restaurant or check their website to confirm what programs and payment methods they offer. The main Long John Silver's website can help you find the nearest location and may show which features are available there.
If you are a frequent customer at a franchise location, ask the staff what loyalty or rewards options they have. Some franchise owners run their own promotions or discounts that are not advertised nationally, so you may find good deals by asking in person.
Frequently Asked Questions
Can I use the Long John Silver's app at any location?
The app works at most company-owned Long John Silver's locations, but some franchise restaurants may not be included. When you open the app and enter your zip code or address, it will show you which nearby restaurants accept mobile orders. You can also call a specific location to ask if they take orders through the app.
Do I lose my Captain's Club points if I do not use them?
Long John Silver's does not publicly state a specific expiration date for points, but it is a good idea to check your account regularly and redeem rewards you have earned. If you have questions about whether your points will expire, contact Long John Silver's customer service through the app or website.
What happens if I forget my Captain's Club password?
You can reset your password on the Long John Silver's website or app by clicking "Forgot Password" on the login screen. Enter your email address, and the company will send you a link to create a new password. If you do not receive the email, check your spam folder or contact customer service for help.
Can I earn points if I order through a delivery app instead of the Long John Silver's app?
Points are usually only earned when you order directly through the Long John Silver's app or website, or when you pay in person at the restaurant with your Captain's Club account linked. Orders placed through third-party delivery apps like DoorDash or Uber Eats typically do not earn loyalty points, though this may vary by location.
Is there a minimum purchase to join Captain's Club?
No. Joining Captain's Club is free and has no minimum purchase requirement. You can sign up and start earning points on your first order, no matter how small the purchase is.