What Kirkland's is and how to shop there

Kirkland's is a home decor retailer with physical stores across the United States and an online shopping site. The company sells furniture, wall art, decorative accessories, lighting, seasonal items, and textiles — things like throw pillows, rugs, mirrors, and table settings. You can browse and purchase in a store location or through their website at kirklands.com.

The store operates on a standard retail model: you select items, pay at checkout (either in person or online), and receive what you ordered. Kirkland's also runs sales and promotions throughout the year, and customers can sign up for their email list to receive notices about upcoming discounts and new arrivals.

If you shop online, Kirkland's offers shipping to most addresses in the continental United States. You can also choose to pick up online orders at a store location near you if one is available in your area. Return and exchange policies are posted on their website and in stores.

Key Takeaways

  • Kirkland's sells home decor items including furniture, wall art, lighting, and seasonal decorations through stores and online at kirklands.com.
  • You can purchase items in person at a physical store or order online for home delivery or store pickup.
  • The company runs regular sales and promotions; signing up for their email list tells you when discounts are coming.
  • Return and exchange terms are available on their website and posted in stores, and vary depending on the item and how it was purchased.

Finding a Kirkland's store location near you

Kirkland's maintains a store locator on their website. Go to kirklands.com, look for the "Store Locator" or "Stores" link (usually in the footer or top navigation), enter your city or zip code, and the site will show you nearby locations with their hours and contact information.

You can also call Kirkland's customer service to ask about store locations in your area. The phone number is typically listed on their website's contact page. Store hours vary by location, so checking online or calling ahead before you visit saves a trip.

How online ordering and delivery work

When you order from kirklands.com, you create an account (or check out as a guest), add items to your cart, and proceed to payment. You will enter a shipping address and choose a delivery method — standard shipping, expedited shipping, or store pickup if available in your area.

Shipping times depend on the method you choose and the items ordered. Some items ship from a warehouse; others may ship directly from a vendor. Kirkland's will send you a confirmation email with tracking information once your order ships. You can log into your account on their website to check order status at any time.

If you choose store pickup, you will receive an email when your order is ready. You then go to the store location you selected, provide your order number or phone number, and pick up your items. Store pickup is often faster than home delivery and may have lower or no shipping costs.

Understanding Kirkland's pricing and sales

Kirkland's prices items individually, and prices vary based on the product type, size, and materials. A small decorative pillow costs less than a sofa; a basic wall mirror costs less than a large framed art piece. You can see the price of each item on its product page online or on the price tag in a store.

The company runs sales regularly — some are store-wide, others explore to specific categories or items. Prices during a sale are marked on the product page or with a sale tag in the store. Kirkland's also sends promotional emails to subscribers with codes for percentage-off discounts or special offers on certain items. These codes are entered at checkout online or shown to a cashier in a store.

Clearance sections in stores and online feature items at reduced prices, often seasonal items being phased out or overstock. Clearance items are usually final sale, meaning they cannot be returned or exchanged, so check the terms before purchasing.

Return and exchange policies

Kirkland's allows returns and exchanges within a set timeframe from the date of purchase. The exact window and conditions depend on whether the item was purchased in a store or online, and whether it has been used or damaged. Most new, unused items with original packaging can be returned for a refund or exchanged for another item.

Items purchased in a store are typically returned to that store or another Kirkland's location with your receipt. Items ordered online can usually be returned by mail using a prepaid shipping label, or to a store location if you prefer. Refunds are processed back to your original payment method, though the time it takes varies by your bank.

Clearance items, final-sale items, and custom or personalized orders usually cannot be returned or exchanged. Check the product page or ask a store associate before purchasing if you are unsure whether an item can be returned.

Kirkland's credit card and loyalty programs

Kirkland's offers a store credit card that can be used for purchases in stores and online. Cardholders typically receive benefits such as early access to sales, special discounts, or rewards points on purchases. You can explore for the card in a store or on their website.

The company may also run a loyalty or rewards program that tracks purchases and offers discounts or points toward future purchases. Details about current programs, how to enroll, and what benefits are included are available on the Kirkland's website or by asking a store associate.

Contacting Kirkland's customer service

If you have questions about an order, a product, store policies, or anything else related to shopping at Kirkland's, you can reach their customer service team by phone, email, or through their website. The contact information is listed on kirklands.com, usually in a "Contact Us" section.

Customer service can help with order tracking, returns, exchanges, product information, and general questions. Response times vary depending on the method you choose — phone calls are typically answered during business hours, while email responses may take one to two business days.

Frequently Asked Questions

Can I return an item I bought in a store without a receipt?

Return policies without a receipt vary by store and item type. Some stores will accept returns without a receipt if you can identify the item and it meets return conditions, though you may receive store credit instead of a refund. Call your local Kirkland's or check their website for their specific policy.

How long does shipping usually take?

Shipping times depend on the method you choose at checkout and the item's location. Standard shipping typically takes five to ten business days; expedited options are faster but cost more. Kirkland's will provide an estimated delivery date when you place your order.

Do Kirkland's items come assembled?

Most decorative items like pillows, mirrors, and wall art arrive ready to use. Furniture items usually arrive unassembled and include instructions. Check the product description on their website or ask in a store if you need to know whether assembly is required before purchasing.

Can I use a Kirkland's coupon code online and in stores?

Most promotional codes work both online and in stores, but some are limited to one channel. The terms are listed with the code when it is sent or posted. If you are unsure whether a code applies to your purchase, ask a cashier in a store or contact customer service before checking out online.

What should I do if my order arrives damaged?

Contact Kirkland's customer service with photos of the damage and your order number. They can arrange a replacement or refund. Keep the damaged item and packaging until the issue is resolved, as customer service may ask you to return it.