What Virgin Hotels Is and How to Book

Virgin Hotels is a hotel chain owned by Virgin Group, the company behind Virgin Atlantic and other Virgin brands. It operates mid-range to upscale properties in major U.S. cities and a few international locations. You book a room the same way you would at any other hotel: through the Virgin Hotels website, a travel booking site like Expedia or Booking.com, or by calling the property directly.

The chain positions itself as a lifestyle hotel brand, meaning the rooms and common areas are designed with a particular aesthetic and experience in mind — typically modern, social, and less formal than traditional luxury hotels. Each property has its own name and personality rather than being called "Virgin Hotels Chicago" or "Virgin Hotels Las Vegas." For example, the Las Vegas property is called The Virgin Hotel Las Vegas, and the Chicago location is called The Virgin Hotel Chicago.

When you search for availability, you'll see room types, nightly rates, and any current promotions. Rates vary by season, day of the week, and how far in advance you book. Like most hotels, booking further ahead often costs less than booking a few days before arrival.

Key Takeaways

  • Virgin Hotels properties are mid-range to upscale hotels in major U.S. cities, booked through the Virgin Hotels website or standard travel booking platforms.
  • Each property has its own name and design theme rather than a uniform corporate look, so the experience varies by location.
  • The chain offers a loyalty program called Virgin Hotels Rewards that earns points toward free nights and other perks with each stay.
  • Rooms typically include modern amenities like high-speed internet, streaming services, and a work-friendly layout, but specific features depend on the property and room type.
  • Cancellation policies and resort fees vary by property and booking rate, so check the terms before you complete your reservation.

Room Types and What's Included

Virgin Hotels properties offer several room categories, usually ranging from standard rooms to suites. A standard room typically includes a bed or beds, a bathroom, a work desk, and a television with streaming services built in. Most rooms have high-speed internet included in the nightly rate, though you should confirm this when booking because some promotional rates may exclude it.

Suites and higher-tier rooms add space, separate living areas, and sometimes upgraded amenities like premium bedding or expanded bathroom features. The exact offerings depend on which property you're staying at — a Virgin Hotel in Las Vegas may have different room configurations and amenities than one in Chicago or Miami.

Many Virgin Hotels properties include a fitness center, a restaurant or bar, and common areas designed for socializing or working. Some locations have a pool, spa services, or event spaces. Check the specific property's website or your booking confirmation to see what's available at the location where you're staying.

Virgin Hotels Rewards Loyalty Program

Virgin Hotels Rewards is the chain's membership program. You can join for free through the Virgin Hotels website or at check-in. Members earn points for each night stayed and for purchases made at the hotel's restaurant, bar, and other outlets. Points accumulate toward free night certificates, room upgrades, and other rewards.

The program has different membership tiers — typically a base level and higher levels you reach by staying more nights or spending more money in a calendar year. Higher tiers unlock benefits like room upgrades, late checkout, and bonus points on stays. You can check your points balance and redeem rewards through the Virgin Hotels website or mobile app.

If you book through a third-party site like Expedia, you may still earn points if you provide your Virgin Hotels Rewards membership number at the time of booking or at check-in. However, some promotional rates or third-party bookings may exclude points earning, so it's worth confirming before you book.

Checking In and House Rules

Check-in time is typically 3 or 4 p.m., and checkout is usually 11 a.m. or noon, though this varies by property. If you need to check in earlier or stay later, contact the hotel directly — they may accommodate you depending on availability, sometimes for an additional fee.

Most Virgin Hotels properties allow you to check in online through their website or app before you arrive, which can speed up the process at the front desk. You'll need a valid photo ID and a credit card to complete check-in. If you're paying with cash, the hotel may require a larger deposit to cover incidental charges.

Like all hotels, Virgin Hotels has policies on noise, guest limits per room, and smoking. Most properties are non-smoking throughout, with designated outdoor smoking areas if allowed. Pets may be allowed at some locations for a fee — check the property's pet policy before booking if you're traveling with an animal.

Resort Fees and Hidden Costs

Some Virgin Hotels properties charge a resort fee on top of the nightly room rate. This is a daily charge (usually $15 to $45, depending on the property) that covers amenities like the fitness center, pool, internet, or parking. The resort fee is not always included in the advertised nightly rate, so you may not see it until you reach the final step of booking.

Always check the full price breakdown before you complete your reservation. The booking page should show the room rate, taxes, resort fees, and any other charges separately. If you're booking through a third-party site, make sure the total price shown includes all fees.

Parking is sometimes included in the resort fee and sometimes charged separately. At some locations, parking is free; at others, especially in urban areas, it may cost $15 to $40 per night. Confirm the parking situation when you book, particularly if you're driving.

Cancellation and Changes to Your Reservation

Cancellation policies depend on the rate you book and the specific property. Most standard rates allow you to cancel up to a certain number of days before arrival (often 7 to 14 days) without penalty. Non-refundable or deeply discounted rates typically do not allow cancellation and cannot be changed.

To cancel or modify a reservation, log into your account on the Virgin Hotels website, use the mobile app, or call the property directly. You'll need your confirmation number and the email address or phone number associated with your booking. If you cancel within the allowed window, the charge will be refunded to your original payment method, though it may take several business days to appear.

If your plans change after the cancellation important date has passed, contact the hotel directly to explain your situation. Some properties may make exceptions or allow you to reschedule to a different date, but this is not may provide.

Contact and Support

You can reach Virgin Hotels through the main website at virginhotels.com, where you can also find contact information for individual properties. Each hotel has its own phone number, email, and sometimes a live chat option on its property page. For questions about a specific stay, calling the property directly is usually the fastest way to get an answer.

If you have a problem during your stay — a maintenance issue, a noise complaint, or a billing question — contact the front desk when ready. Most issues can be resolved on the spot or escalated to a manager. If you need to follow up after checkout, use the contact information for the property or reach out through the Virgin Hotels website.

Frequently Asked Questions

Can I earn Virgin Atlantic frequent flyer miles at Virgin Hotels?

Virgin Hotels Rewards points and Virgin Atlantic frequent flyer miles are separate programs. You earn Virgin Hotels Rewards points when you stay at a Virgin Hotel. Some partnerships may allow you to transfer points or link accounts, but this varies. Check the Virgin Hotels website or ask at check-in about any current partnerships with Virgin Atlantic or other Virgin Group programs.

What happens if I need to extend my stay after I've checked in?

Contact the front desk to request an extension. If rooms are available, the hotel can usually add nights to your reservation at the current rate or the rate for that date. If the hotel is fully booked, you may not be able to extend. It's best to ask as soon as you know you need extra nights.

Are there any discounts for long stays or group bookings?

Virgin Hotels often offers discounts for stays of a certain length (usually 7 nights or more) and has a group sales team for larger reservations. Check the website for current promotions, or call the property directly to ask about long-stay or group rates. These rates may not be available on all dates or room types.

What should I do if I have a complaint about my stay?

Report issues to the front desk or management during your stay so they can try to fix them when ready. If you want to file a formal complaint after checkout, contact the property directly or use the feedback form on the Virgin Hotels website. Include your confirmation number and specific details about what happened.

Is the Wi-Fi really free, or are there hidden charges?

Most Virgin Hotels properties include high-speed internet in the room rate at no extra charge. However, some promotional rates or older bookings may exclude it. Check your booking confirmation or call the property to confirm that internet is included before you arrive.