What Crate & Barrel Is and How to Shop There
Crate & Barrel is a home goods retailer that sells furniture, kitchen items, tableware, and décor through stores, a website, and a catalog. You can browse and buy in person at a physical location, order online for delivery to your home, or call to place an order by phone. The company is owned by Euromarket Designs Inc. and operates hundreds of locations across the United States and Canada.
When you shop online at crateandbarrel.com, you can filter by room (kitchen, bedroom, living room), by product type (cookware, dishes, glassware), or by price range. You add items to a cart, enter your shipping address, and choose a delivery method at checkout. In-store shopping works the same way as any retail store — you pick items off the shelf, take them to a register, and pay. If you prefer not to visit a store or browse online, you can request a catalog by mail or call their customer service line to describe what you're looking for and have a representative help you order.
Key Takeaways
- Crate & Barrel sells kitchen items, furniture, and home décor through stores, their website, and by phone or catalog order.
- Delivery times vary depending on whether an item is in stock at a warehouse or needs to be ordered from the manufacturer, typically ranging from a few days to several weeks.
- You can return most items within 30 days of purchase with a receipt, either in store or by mail, as long as they are unused and in original packaging.
- The company offers a registry service for weddings and other events, which lets you create a list of items for guests to purchase.
How Delivery Works and What to Expect
When you order online or by phone, Crate & Barrel ships to your home or to a store location for pickup. Delivery times depend on stock: items in a nearby warehouse may arrive within a few days, while made-to-order furniture or items shipped from distant warehouses can take two to eight weeks. The website shows an estimated delivery window before you complete your purchase, so you know the timeframe before you pay.
Standard delivery is included on most orders over a certain amount (this threshold varies by region and changes periodically). For smaller orders or faster delivery, you can pay an additional shipping fee. White-glove delivery — where the company brings the item inside, assembles it, and removes packaging — costs extra and is available for larger furniture pieces. You will receive a tracking number by email once your order ships, and you can use it to see where your package is and when it will arrive.
If you choose store pickup, you order online and the item is held at a Crate & Barrel location near you. You receive an email when it is ready, and you have a set window (usually a few weeks) to pick it up. This option is useful if you want to avoid shipping costs or need the item sooner than home delivery would provide.
Understanding the Return and Exchange Process
Crate & Barrel allows returns within 30 days of purchase if the item is unused, in its original packaging, and you have your receipt. You can return items in person at any store or by mail. For in-store returns, bring the item and receipt to the customer service desk. For mail returns, contact customer service to request a prepaid shipping label or mailing instructions, pack the item securely, and send it back.
Items that have been used, assembled, or damaged by the customer are typically not returnable. Final sale items — marked as such on the product page or receipt — cannot be returned. If you received a damaged item or it arrived with defects, contact customer service with photos; they may replace it or issue a refund without requiring a return. Refunds are processed back to your original payment method within a set number of business days after the return is received and inspected.
If you want to exchange an item for a different size, color, or product, you can do so within the same 30-day window. Some exchanges can be processed in store; others may require a return and a new order.
Payment Methods and Financing Options
Crate & Barrel accepts all major credit cards, debit cards, and PayPal. They also offer a Crate & Barrel credit card issued by Synchrony Bank, which you can explore for in store or online. The card earns rewards points on purchases and may offer promotional financing — for example, 0% interest for a set period on purchases over a certain amount — though the terms change seasonally.
If you do not want to use a credit card, you can pay with a debit card or PayPal at checkout. Some locations may also accept other payment methods; ask at the register or check the website for your region. If you are financing a large purchase through the Crate & Barrel credit card, read the promotional terms carefully — interest accrues on the full balance if you do not pay it off before the promotional period ends.
The Crate & Barrel Registry Service
Crate & Barrel offers a free registry for weddings, housewarmings, and other events. You create an account on their website, select the event type and date, and add items to your registry. You can set quantities and sizes for each item. Guests can view your registry, purchase items from it, and have them shipped to you or held for pickup.
The registry also tracks which items have been purchased so you do not receive duplicates. You can manage your registry online — adding or removing items, updating quantities, or changing your event date. After your event, Crate & Barrel typically offers a discount on remaining registry items if you purchase them yourself, though the terms vary.
Finding a Store Location and Getting Help
You can find a Crate & Barrel store near you by entering your zip code on their website or calling their customer service line. Store hours vary by location, and some stores are open seven days a week while others have limited weekend hours. You can also visit a store to see items in person before ordering online, or to ask a sales associate for recommendations on kitchen items, furniture, or décor.
If you have questions about a product, your order, or a return, you can contact customer service by phone, email, or through the website chat feature. Response times vary depending on the method and how busy they are. For urgent issues — such as a damaged delivery or a missing item — calling is usually faster than email.
Price Matching and Sales
Crate & Barrel does not have a formal price-match policy, but prices do change frequently and items go on sale seasonally. If you see an item you want, check the website or ask in store about upcoming sales before you buy. Sign up for their email list to receive notifications about sales and promotions. Some items are marked down during holiday weekends (Memorial Day, Labor Day, Black Friday) or when new inventory arrives.
Clearance sections in stores and online feature items at reduced prices, often because they are discontinued or overstocked. These items may have limited quantities and are usually final sale, meaning they cannot be returned. Check the product page or ask a sales associate whether an item is final sale before you purchase.
Frequently Asked Questions
Can I return an item if I opened the box but did not use it?
Most items must be unused and in original packaging to be returned. If you opened the box but the item inside is unused and undamaged, contact customer service with details — they may accept the return depending on the product and condition. It is best to ask before opening the packaging if you are unsure.
How long does delivery usually take?
In-stock items typically arrive within three to seven business days. Made-to-order furniture or items shipped from distant warehouses can take two to eight weeks. The website shows an estimated delivery window for each item before you check out, so you know the timeframe before you pay.
What is the difference between standard and white-glove delivery?
Standard delivery brings the item to your home, but you unpack and assemble it yourself. White-glove delivery includes unpacking, assembly, and removal of packaging materials, and costs extra. White-glove is available for larger furniture pieces and is worth considering if assembly is difficult or time-consuming.
Can I use a Crate & Barrel gift card at any store?
Yes, gift cards work at any Crate & Barrel store and on their website. You can also use them for phone or catalog orders. Check the back of the card or the receipt for the balance and expiration date, if one applies.
Do I need a membership to shop at Crate & Barrel?
No membership is required. Anyone can shop in stores or online without signing up. Creating a free account on the website lets you save items, track orders, and manage a registry, but it is optional.