What Tuft & Needle is and how to buy from them
Tuft & Needle is an online mattress company that sells directly to customers without using retail stores. You browse and order on their website, and the mattress ships to your home compressed in a box. They make their own mattresses in-house rather than reselling brands made elsewhere, which is why they can set their own prices and control the whole process from factory to your bedroom.
The company started in 2012 and is now owned by G6 Collective, a larger mattress and furniture group. That ownership change does not affect how you order — you still go to tuftandneedle.com, pick a mattress model, choose your size, and check out. They accept credit cards, PayPal, and financing through Affirm if you want to split the cost into monthly payments.
Tuft & Needle ships across the United States and to Canada. Delivery is included in the price, and they handle the logistics themselves rather than using a third-party shipper for the final step. The mattress arrives at your door in a box, and you unbox it in your bedroom — it expands to full size within a few hours.
Key Takeaways
- Tuft & Needle mattresses range from around $400 to $1,200 depending on size and model, with no middleman markup because they sell direct.
- You get a 100-night trial period to sleep on the mattress at home; if you do not like it, they arrange a pickup and refund your money.
- The company offers a 10-year warranty covering manufacturing defects, though normal wear and indentations from body weight are not covered.
- Delivery is free and included in the price, and the mattress ships compressed in a box that you unbox yourself in your bedroom.
- Financing through Affirm lets you pay in installments, but you are responsible for the full purchase price if you return the mattress during the trial.
Mattress models and what each one is designed for
Tuft & Needle makes several mattress lines, each with a different feel and price point. The Original mattress is their entry-level model and the one most people start with — it is a foam mattress with a medium firmness that works for most sleeping positions. It is the least expensive option and the one they advertise most heavily.
The Mint mattress is a step up in price and includes cooling gel in the foam to help with heat retention. If you sleep hot or live in a warm climate, this model addresses that problem. It is still medium firmness and works across sleeping positions.
The Nap mattress is their budget option — cheaper than the Original and simpler in construction. It is a good choice if you want to try the brand without spending much, or if you are furnishing a guest room or dorm.
The Hybrid mattress combines foam with an innerspring coil system underneath. It has more bounce and support than the all-foam models and appeals to people who like the feel of traditional spring mattresses. It costs more than the foam-only options.
All models come in Twin, Twin XL, Full, Queen, King, and California King sizes. The price difference between sizes is significant — a Queen costs roughly double what a Twin costs, so measure your bed frame before you order.
The 100-night trial and return process
When you receive your mattress, you have 100 nights to sleep on it and decide whether you want to keep it. This is not a money-back may provide in the sense that you can change your mind for any reason — Tuft & Needle does require that you actually use the mattress during this period. You cannot order it, leave it in the box, and return it unused.
If you decide to return it within the 100 nights, you contact Tuft & Needle customer service and request a return. They will arrange a pickup from your home at no cost to you. Once they receive and inspect the mattress, they process a refund to your original payment method. The refund typically takes one to two weeks after they receive the mattress back.
If you financed the purchase through Affirm, the refund goes back to Affirm, not to your bank account. You are still responsible for paying off the full amount you financed, even if you return the mattress — the refund does not cancel your payment plan. This is an important detail to understand before you choose financing.
After the 100-night period ends, the mattress is yours to keep. Tuft & Needle does not offer returns after that window closes, so the trial period is your only chance to send it back.
Warranty coverage and what it protects
Tuft & Needle includes a 10-year warranty with every mattress. This warranty covers manufacturing defects — things like foam that breaks down prematurely, seams that split, or coils that fail. If one of these problems happens within 10 years, Tuft & Needle will repair or replace the mattress.
The warranty does not cover normal wear and tear. Body indentations that form over time from sleeping in the same spot are not defects — they are expected. Stains, damage from misuse, and sagging from age are also not covered. The mattress has to fail because of how it was made, not because of how you used it.
To make a warranty claim, you contact Tuft & Needle with photos and details of the problem. They will ask questions to determine whether the issue qualifies. If it does, they handle the repair or replacement, including shipping. If it does not may have access to, you pay for any service yourself.
Pricing and how it compares to mattress stores
Tuft & Needle prices their mattresses lower than traditional mattress retailers because they skip the middleman. A Queen Original mattress costs around $600 to $700, depending on current promotions. A Queen Mint runs roughly $800 to $900. A Queen Hybrid is typically $1,000 to $1,200. These are the prices before any sales or discounts.
The company runs promotions throughout the year, especially around major holidays. You might see $100 to $200 off during these periods, but the base prices stay in the ranges above. They do not use the aggressive "70% off" marketing that some mattress stores use — their model is to keep prices reasonable year-round rather than inflate them and then discount heavily.
Compared to a mattress store where you walk in and lie on a display model, Tuft & Needle is usually cheaper for the same firmness level. The trade-off is that you cannot test it in person before buying — you are relying on the 100-night trial to decide if it works for you. Some people prefer that risk; others prefer to test in a store first.
Delivery, setup, and what happens when the box arrives
Tuft & Needle ships your mattress compressed and rolled in a box. The box is large but manageable — most people can get it into their bedroom with help from one other person, though it is heavy. Delivery is included in the price and is free across the continental United States.
When the box arrives, you unbox the mattress in your bedroom (not in a hallway or living room — it is too large to move once it expands). Cut open the plastic wrapping and let the mattress expand. It will reach full size within a few hours, though it may take 24 hours to fully off-gas any smell from compression and packaging.
You do not need to do anything else. There is no assembly, no foundation to build, no springs to adjust. You put your sheets on and sleep on it. If you have a bed frame, the mattress sits on top just like any other mattress.
Delivery timing varies by location. Most orders ship within one to three business days, and delivery takes three to seven business days after that. You will receive tracking information so you know when to expect the box.
Financing options and payment plans
Tuft & Needle offers financing through Affirm, a third-party lender that lets you split your purchase into monthly payments. You choose your payment plan at checkout — options typically range from three months to 12 months, depending on the purchase amount. Affirm charges interest on some plans but not others; the rate depends on your credit and the plan you choose.
If you use Affirm and later return the mattress during the 100-night trial, you are still responsible for paying back the full amount you financed. The refund from the mattress return goes to Affirm, but your payment plan continues. This means you could end up paying for a mattress you no longer own if you return it partway through your payment plan.
You can also pay in full with a credit card or PayPal at checkout. Tuft & Needle does not offer their own in-house financing — Affirm is the only payment plan option they provide.
Frequently Asked Questions
Can I try the mattress in a store before ordering online?
Tuft & Needle does not have retail locations where you can test mattresses in person. You order online and use the 100-night trial at home to decide if you like it. Some Tuft & Needle mattresses are available in a few third-party showrooms, but availability varies by location — check their website to see if there is one near you.
What if the mattress smells bad when it arrives?
New foam mattresses often have a chemical smell from manufacturing and compression. This is normal and goes away within 24 to 48 hours as the mattress airs out. Open your bedroom windows, let the mattress expand fully, and the smell will fade. This is not a defect and does not mean you should return it when ready.
Do I need a special bed frame or foundation?
No. Tuft & Needle mattresses work on any standard bed frame — wood, metal, platform, or box spring. They do not require a special foundation. Make sure your frame is sturdy and level, and the mattress will sit on top like any other.
How long does the refund take if I return the mattress?
Once Tuft & Needle receives your returned mattress and inspects it, they process the refund within one to two weeks. The refund goes back to your original payment method. If you used Affirm financing, the refund goes to Affirm, and you continue paying your monthly installments.
What happens if I keep the mattress past 100 nights and then it develops a problem?
After the 100-night trial ends, the 10-year warranty takes over. If the mattress has a manufacturing defect — like foam breaking down or seams splitting — the warranty covers it. Normal indentations and sagging from use are not covered. Contact Tuft & Needle with photos and details of the problem to start a warranty claim.