What Truly Nolen does and how their service model works

Truly Nolen is a pest control company that operates in the United States, Canada, and several other countries. They handle common household pests — ants, termites, cockroaches, spiders, rodents, bed bugs — and also offer lawn and landscape treatments. Unlike some pest control services that send a technician once and leave, Truly Nolen typically works on a recurring service plan, meaning a technician visits your home on a regular schedule (usually monthly or quarterly) to inspect, treat, and monitor for pest activity.

The company operates through franchise locations, so the specific services, pricing, and response times vary depending on which Truly Nolen office serves your area. You contact your local franchise directly — there is no single national phone number or online booking system that covers all locations. This means the experience and availability you get depends on who owns and runs the franchise nearest to you.

Truly Nolen's core approach is preventive: they aim to stop pests before they become a major problem, rather than only treating after an infestation is visible. This is why they emphasize regular visits and ongoing monitoring rather than one-time treatments.

Key Takeaways

  • Truly Nolen operates through local franchise locations, so you need to contact the office in your area directly to get pricing and schedule service.
  • Most Truly Nolen customers are on a recurring service plan that includes regular visits, not a single treatment, so you pay a monthly or quarterly fee.
  • The company handles both indoor pests and outdoor lawn treatments, but not all franchises offer every service.
  • Truly Nolen does not typically charge a separate inspection fee; the initial visit usually includes an assessment of your property and a treatment plan.
  • You can cancel a service plan, but the terms and any cancellation fees depend on your local franchise and the contract you signed.

How to contact Truly Nolen and get a service estimate

To reach Truly Nolen, search online for "Truly Nolen" plus your city or zip code. Each franchise has its own website and phone number. When you call or fill out an online form, you will be asked about the pests you have seen, the size of your home or property, and whether you want indoor service, outdoor service, or both.

A representative will schedule an initial visit. During this visit, a technician walks through your home and yard, looks for signs of pest activity (droppings, damage, entry points), and explains what they found. They will then quote you a price for a service plan — typically a monthly or quarterly recurring charge. The initial visit itself usually does not cost extra, though some franchises may charge a small fee that gets credited toward your first service if you sign up.

Pricing varies widely by location, the size of your property, and the pests you have. A franchise in a rural area may charge differently than one in a city. Ask your local franchise for a written estimate before you commit, and ask whether the price includes all treatments or if certain pests cost extra.

What happens during regular service visits

Once you are on a service plan, a technician visits on the schedule you agreed to — usually monthly for active pest problems, or quarterly for prevention. On each visit, the technician inspects your home and yard, applies treatments as needed (sprays, baits, dusts, or traps depending on the pest), and documents what they found and what they did.

You do not have to be home for every visit if you have given the technician access (a key, a gate code, or permission to enter through a side gate). However, if a serious problem is found or if the technician needs to treat an area you use regularly, they may ask you to be present or to stay out of treated areas for a few hours while products dry.

Most Truly Nolen treatments use products that are labeled for residential use and are applied according to EPA guidelines. If you have pets, children, or chemical sensitivities, tell your technician before the first visit so they can choose appropriate products or adjust their approach. Some franchises offer organic or reduced-chemical options, but availability varies.

Canceling service and understanding contract terms

Truly Nolen service plans are contracts, and the terms vary by franchise. Some franchises require a minimum commitment (often 12 months), while others allow month-to-month service. Before you sign, ask your local franchise about the cancellation policy: Can you cancel anytime, or is there a penalty if you cancel before a certain date? What notice do you need to give?

If you want to cancel, contact your local franchise directly — do not assume you can cancel online or through a national customer service line. Keep a copy of your cancellation request (email is best) so you have proof of when you asked to stop service. Verify that your account shows as canceled and that you are not charged again after your final service date.

If you are unhappy with the service you received, contact the franchise manager before canceling. Many franchises will send a different technician or adjust your service plan if you explain what went wrong.

Common pests Truly Nolen treats and what to expect

Termites are a major focus for Truly Nolen because they cause structural damage and require ongoing monitoring. Termite service usually includes an inspection, treatment of affected areas, and regular follow-up visits to check for new activity. This is typically the most expensive service Truly Nolen offers.

Bed bugs require multiple visits because a single treatment rarely kills all eggs and newly hatched bugs. Expect at least two to three visits spaced one to two weeks apart. You will be asked to prepare your bedroom (wash bedding, declutter, move furniture away from walls) before each visit.

Rodents (mice and rats) are handled through traps and baits placed in areas where you have seen droppings or damage. Truly Nolen will also identify entry points and may recommend sealing them, though some franchises handle sealing themselves while others refer you to a separate contractor.

Ants, cockroaches, and spiders are treated with perimeter sprays, interior baits, or both, depending on the species and severity. These pests usually respond within one to two service cycles.

What Truly Nolen does not cover

Truly Nolen does not handle wildlife removal — if you have a raccoon, squirrel, opossum, or bat in your home, they will not trap and remove it. You will need to contact a wildlife removal service for that. However, once the animal is gone, Truly Nolen can treat for any secondary pests (like fleas or mites) that the animal may have brought in.

Truly Nolen also does not typically handle structural repairs. If termites or rodents have damaged wood, drywall, or insulation, you will need a separate contractor to repair it. Truly Nolen's job is to stop the pests; fixing the damage is yours.

Some franchises do not offer lawn and landscape treatments, so if you want outdoor pest control (mosquitoes, ticks, grubs), ask your local office whether they provide it.

How to prepare your home before a Truly Nolen visit

Before your first appointment, clean up clutter in areas where pests hide — under sinks, in closets, behind appliances, and in the garage. Move items away from baseboards and walls so the technician can access them. If you have pets, let your technician know their location and habits so they can avoid treating areas where pets spend time.

If you have had pest problems in the past, take photos or notes of where you saw them. This helps the technician focus on the right areas. If you use any pest control products yourself (sprays, traps, baits), tell the technician what you have used and where, because some products can interfere with Truly Nolen's treatments.

For bed bug service, strip your bed, wash all bedding in hot water, and vacuum thoroughly. Move your bed away from walls and furniture so the technician can treat underneath and around it. Do not throw away your mattress unless the technician recommends it — most bed bug infestations can be treated without replacing the mattress.

Frequently Asked Questions

Does Truly Nolen offer a money-back may provide if pests come back?

Most Truly Nolen franchises offer a re-treatment may provide, meaning if pests return between scheduled visits, they will come back and treat again at no extra charge. However, the exact terms vary by franchise and by pest type. Ask your local office what is covered under their may provide before you sign up.

Can I use Truly Nolen if I have pets or small children?

Yes. Tell your technician about pets and children before the first visit so they can choose products and process methods that are safe for your household. Some franchises offer pet-safe or child-safe options. Keep pets and children out of treated areas for the time the technician recommends (usually a few hours) while products dry.

What if I only have a pest problem in one room?

You can request service for a single room or area, but most franchises charge a minimum service fee that may be similar to treating the whole house. Ask your local office about pricing for partial-home service — it may be worth treating the entire home for prevention even if you only see pests in one area.

How long does it take to see results?

For common pests like ants and cockroaches, you may see improvement within a few days to a week. Termites and bed bugs take longer because they require multiple visits and ongoing monitoring. Ask your technician for a realistic timeline based on the pest and the severity of the problem.

Can I switch to a different pest control company if I am unhappy?

Yes, but check your contract first. If you are in a minimum commitment period, your franchise may charge a cancellation fee. Contact your local Truly Nolen office to understand the terms before you switch.