Aussie Pet Mobile is a mobile grooming service that comes to your home

Aussie Pet Mobile is a franchise-based pet grooming business where a groomer arrives at your house in a specially equipped van, grooms your pet inside the van, and leaves. You do not go to a salon. The groomer brings water, grooming tables, bathing equipment, and drying tools to you. This matters because it removes the stress of transport for anxious pets, eliminates waiting-room time, and means your pet stays in a familiar environment until the moment grooming starts.

The service operates across multiple Australian states through independently owned franchises. Each franchise owner runs their own schedule, pricing, and booking system, so what you pay and how you book depends on which location serves your area. There is no single national phone number or website where you book all Aussie Pet Mobile appointments — you contact the franchise that covers your postcode.

The grooming itself happens inside the van while you are home. Most appointments run 60 to 90 minutes depending on your pet's size, coat type, and what services you request. The groomer will typically ask you to keep your pet indoors until they arrive, then bring the pet out when the van pulls up.

Key Takeaways

  • Aussie Pet Mobile sends a groomer to your home in a mobile van rather than requiring you to visit a salon location.
  • Each franchise sets its own prices and availability, so you need to contact the specific location serving your postcode to get a quote.
  • Grooming happens inside the van while you remain at home, typically taking 60 to 90 minutes.
  • You will need to provide information about your pet's age, breed, size, and any skin conditions or behaviour concerns when you first contact a franchise.

How to find and contact your local Aussie Pet Mobile franchise

Aussie Pet Mobile franchises are spread across Australia but not in every suburb. The first step is to find whether a franchise operates in your area. The main Aussie Pet Mobile website has a location finder tool where you enter your postcode and it shows you the franchises nearest to you, along with their phone numbers and websites.

Once you identify your local franchise, contact them directly by phone or through their website to discuss your pet's needs and get a price quote. Different franchises may charge different rates for the same service, and some may have waiting lists during busy seasons. Ask about their current availability and whether they have any introductory offers for first-time customers.

When you call, have your pet's details ready: breed, age, current weight, coat condition, and any behaviour issues (for example, whether your pet is nervous around strangers or has mobility problems). This information helps the groomer prepare and lets them know if they need to take extra time or use calming techniques.

What services Aussie Pet Mobile typically offers

Most franchises offer a standard grooming package that includes bathing, drying, nail trimming, ear cleaning, and a full haircut or tidy-up. Many also offer add-on services such as flea and tick treatments, de-shedding treatments, teeth cleaning, or specialty shampoos for sensitive skin. Some franchises offer services for cats as well as dogs, though this varies by location.

The exact services and pricing depend on your pet's size and coat type. A small dog with a short coat costs less than a large dog with a long, matted coat because the work takes less time. Ask your franchise whether they charge by the hour, by the pet, or by a fixed menu price. Some franchises offer package deals if you book regular appointments (for example, monthly grooming).

Before your first appointment, discuss any special needs with the groomer. If your pet has skin allergies, arthritis, anxiety, or has never been groomed before, tell the franchise when you book. They can advise whether they can accommodate your pet or recommend adjustments to the service.

What happens on grooming day

The groomer will arrive at your scheduled time in the mobile van. You will need to have your pet ready and indoors — do not leave your pet outside unsupervised before the appointment. The groomer will come to your door, collect your pet, and take them to the van to begin grooming.

You can stay home during the appointment, though you do not need to watch. The groomer works independently in the van. If your pet has never been groomed before or has anxiety, you may want to stay nearby in case the groomer needs to contact you, but most pets settle quickly once grooming starts.

When grooming is finished (usually 60 to 90 minutes later), the groomer will bring your pet back to your door. Your pet will be clean, dry, and trimmed. Pay the groomer at this point — most franchises accept cash and card payments. Ask about their payment methods when you book.

Pricing and how it varies between franchises

Aussie Pet Mobile does not set a single national price. Each franchise owner sets their own rates based on their local market, their costs, and their experience. A small dog grooming might cost anywhere from $60 to $120 depending on which franchise you use and what services you request. A large dog or a dog with a heavily matted coat will cost more.

When you contact your local franchise, ask for a detailed quote. Some franchises quote over the phone once they know your pet's size and coat type. Others may ask you to book a free assessment appointment where the groomer visits, sees your pet in person, and gives you a firm price. This is especially common if your pet has matting or behavioural concerns that affect how long grooming will take.

Ask whether the franchise offers discounts for regular bookings (such as monthly appointments) or whether they have any current promotions. Some franchises also offer a small discount if you pay in cash rather than card.

What to do if your pet has anxiety or behaviour concerns

Mobile grooming can be less stressful than salon grooming because your pet stays in a familiar environment and does not spend time in a waiting room with other animals. However, some pets are still anxious about strangers or the grooming process itself.

Tell your franchise about any anxiety or behaviour concerns when you book. The groomer may recommend a shorter first appointment to help your pet get used to the process, or they may suggest you stay nearby during grooming so your pet can hear your voice. Some franchises have experience with anxious or senior pets and can adjust their approach — for example, taking breaks during grooming or using gentler handling techniques.

If your pet has a medical condition that affects grooming (such as arthritis, heart problems, or skin disease), mention this when you book. The groomer may need to avoid certain areas, use specific products, or recommend you speak to your vet before grooming. Never assume the groomer will know about a health issue — tell them directly.

How to prepare your pet before the appointment

A few days before your appointment, brush your pet's coat to remove loose hair and check for matting. If your pet has matted fur, tell the franchise when you book — matting takes longer to remove and may cost extra. The groomer will do a full brush during grooming, but starting with a clean, mat-free coat helps the appointment run smoothly.

On the day of the appointment, do not bathe your pet beforehand. The groomer will do this as part of the service. Make sure your pet has had a toilet break before the groomer arrives so they are comfortable during the appointment. Have your pet indoors and ready to go when the van arrives.

If your pet takes medication or has a feeding schedule, plan around the appointment time. Some pets feel sick if groomed on a full stomach, so you may want to feed your pet after grooming rather than before. Ask the groomer for information if you are unsure.

Frequently Asked Questions

Can I book Aussie Pet Mobile online or do I have to call?

It depends on your local franchise. Some franchises have online booking systems on their websites, while others only take bookings by phone. Use the location finder on the main Aussie Pet Mobile website to find your local franchise's contact details and see what booking method they offer.

What if my pet is aggressive or has bitten a groomer before?

Tell the franchise about this before you book. Some groomers are trained to handle difficult pets, but others may decline to groom your pet for safety reasons. Be honest about your pet's behaviour so the franchise can decide whether they can help or recommend an alternative groomer who specialises in anxious or aggressive pets.

How often should I book grooming appointments?

This depends on your pet's breed and coat type. Dogs with long or curly coats usually need grooming every 6 to 8 weeks, while short-coated dogs may only need it every 8 to 12 weeks. Ask your groomer for a recommendation based on your pet's coat, and they can help you set up a regular schedule.

What if I am not home when the groomer arrives?

You need to be home to hand over your pet and be available when grooming is finished. If you cannot be home at the scheduled time, contact your franchise to reschedule. Do not leave your pet outside unattended before the appointment.

Do I need to tip the groomer?

Tipping is not required, but it is common practice in Australia if you are happy with the service. A small tip (5 to 10 per cent of the grooming cost) is appreciated, though not expected. Ask your franchise what is customary in your area.