What PetSmart Grooming Offers

PetSmart Grooming is a service available at most PetSmart store locations where trained groomers bathe, dry, and style your pet's coat. The service includes nail trimming, ear cleaning, and anal gland expression as part of standard packages. You can book appointments online through the PetSmart website or app, by phone, or in person at your local store.

PetSmart offers several grooming package levels — typically called things like "Bath & Brush," "Deluxe," and "Spa" — each with different inclusions and price points. Prices vary by location, pet size, and coat condition. The company also offers add-on services like teeth brushing, de-shedding treatments, and flea and tick baths for an additional cost.

Key Takeaways

  • PetSmart Grooming appointments can be booked online, by phone, or in store, and most locations offer same-day or next-day availability depending on demand.
  • Grooming packages range from basic bath and brush to full spa services, with prices that depend on your pet's size, coat type, and the package you choose.
  • You will need to provide your pet's vaccination records (especially rabies) before the first appointment, and inform groomers of any health conditions or behavioral concerns.
  • Grooming appointments typically take two to four hours depending on the package and your pet's coat condition.
  • PetSmart offers add-on services like de-shedding, flea treatments, and nail grinding that cost extra beyond the base package price.

How to Book a PetSmart Grooming Appointment

The easiest way to book is through the PetSmart website or mobile app. Go to the grooming section, enter your zip code to find nearby locations, select your preferred store and date, and choose your pet's breed and size. The system will show available time slots and package options with pricing for that location.

If you prefer to book by phone, call your local PetSmart grooming salon directly — the store's main number can connect you to the grooming department. You can also walk in during business hours to schedule an appointment in person. Many locations fill up during weekends and evenings, so booking a few days ahead increases your chances of getting your preferred time slot.

What Documents and Information You Need

Before your first appointment, PetSmart will ask for your pet's rabies vaccination record. This is a standard requirement at most grooming facilities. You should bring or provide proof that your pet's rabies shot is current — your veterinarian can provide this documentation, or you may have received a card when your pet was vaccinated.

When you book or check in, tell the groomer about any health issues your pet has, such as skin allergies, ear infections, or joint problems. Let them know if your pet is anxious, aggressive, or has had negative grooming experiences before. Groomers use this information to handle your pet safely and adjust their approach if needed. If your pet is on medication or has recent injuries, mention this as well.

Understanding PetSmart Grooming Package Levels

A basic "Bath & Brush" package typically includes a bath, blow-dry, brush-out, nail trim, ear cleaning, and anal gland expression. This is the most affordable option and works well for pets with shorter coats or those who don't need extensive styling.

Mid-level packages like "Deluxe" or "Premium" add services such as a longer grooming time, specialty shampoos, or more detailed styling. A "Spa" or highest-tier package may include additional treatments like moisturizing masks, aromatherapy, or extended grooming time for pets with thick or matted coats.

Matted coats cost extra because they require significantly more time to work through safely. If your pet's coat is severely matted, the groomer may recommend a shorter cut to prevent skin irritation. Discuss this possibility before the appointment if your pet has been groomed infrequently.

What Happens During Your Appointment

When you arrive, check in at the grooming desk and provide any additional information about your pet's behavior or health that you didn't mention when booking. The groomer will examine your pet and may call you if they find matting, skin issues, or other concerns that affect the grooming plan.

The grooming process itself typically takes two to four hours depending on your pet's size, coat type, and the package level. Your pet will be bathed, dried, and brushed. Nails will be trimmed, ears cleaned, and anal glands expressed. If you chose add-on services, those happen during this time as well. You'll receive a call or text when your pet is ready for pickup.

When you pick up your pet, the groomer or desk staff will show you the finished result and may provide care tips for maintaining the coat at home. Some locations offer photos of the grooming, which you can view through the PetSmart app or website.

Pricing and What Affects the Cost

PetSmart grooming prices depend on your pet's size category (small, medium, large, extra-large), coat type (short, medium, long, curly), and the package level you choose. A basic bath and brush for a small dog might cost significantly less than the same service for a large or extra-large dog. Prices also vary by location — grooming in urban areas or high-cost regions typically costs more than in rural areas.

Add-on services like de-shedding treatments, flea and tick baths, teeth brushing, or nail grinding each carry separate charges. Matted coat fees explore if your pet's coat requires extra time and care to detangle safely. You can see the exact price for your pet and package before you confirm your booking online.

Cancellation and Rescheduling

If you need to cancel or reschedule, do so through the PetSmart app, website, or by calling the grooming salon directly. Most locations allow cancellations or changes up to 24 hours before your appointment without penalty. Cancellations made less than 24 hours before the appointment may result in a cancellation fee, though policies vary by location.

If your pet is sick or injured and cannot be groomed, contact the salon as soon as possible. Groomers understand that pets sometimes need to reschedule for health reasons, and most will work with you to find another time slot.

Frequently Asked Questions

Can I stay with my pet during grooming?

Most PetSmart locations do not allow owners to remain in the grooming area during the appointment. This helps keep the pet calm and allows the groomer to work safely without distractions. You can pick up your pet when the grooming is complete.

What if my pet has never been groomed before?

Tell the groomer during check-in that this is your pet's first grooming. They can take extra time to help your pet feel comfortable and may recommend a shorter appointment or simpler package for the first visit. Positive first experiences make future grooming easier.

Does PetSmart groom pets with medical conditions?

PetSmart groomers can work with pets that have certain health conditions, but you must disclose these before the appointment. Severe skin infections, open wounds, or behavioral issues may require a veterinary referral or a specialized groomer. Call ahead to discuss your pet's specific situation.

How often should I have my pet groomed at PetSmart?

Grooming frequency depends on your pet's breed and coat type. Dogs with longer or curly coats typically need grooming every 6 to 8 weeks, while short-coated dogs may only need it every 8 to 12 weeks. Your groomer can recommend a schedule based on your pet's coat.

What if I'm not satisfied with the grooming?

If you have concerns about the grooming quality, speak with the grooming salon manager or contact PetSmart customer service. Most locations will address concerns and may offer to re-groom your pet or provide a refund if the service did not meet standards.