Pet Supplies Plus is a pet supply chain with physical stores and online ordering

Pet Supplies Plus is a retail chain that sells food, toys, grooming supplies, and other items for dogs, cats, birds, fish, and small animals. The company operates hundreds of locations across the United States, and you can also order online for delivery or in-store pickup. Unlike some pet retailers, Pet Supplies Plus runs its own grooming salons in many locations, so you can get your pet bathed and trimmed while you shop.

The store carries both name-brand products and its own house brands. You'll find everything from basic kibble and litter to specialized items like prescription diets, aquarium filters, and bird cages. Prices vary by location and product, but the chain positions itself as a neighborhood alternative to larger national chains.

Key Takeaways

  • Pet Supplies Plus has physical store locations you can visit, plus an online store for home delivery or in-store pickup.
  • Many locations offer grooming services, including baths, nail trims, and full grooming packages.
  • The store carries food and supplies for multiple pet types: dogs, cats, birds, fish, rabbits, and other small animals.
  • Pet Supplies Plus runs a loyalty program called Treats that offers discounts and rewards on purchases.

Finding a Pet Supplies Plus location near you

You can find store locations using the Pet Supplies Plus website. Go to their store locator, enter your zip code or city, and the tool will show nearby locations with their hours and phone numbers. The locator also tells you which services each store offers—not every location has grooming, so check before you go if that's what you need.

If you prefer to shop online, you can order from the Pet Supplies Plus website or mobile app. You have two options: choose delivery to your home, or select in-store pickup at a location near you. Pickup is usually ready within a few hours to a day, depending on the store and what you order.

What the grooming services include

Pet Supplies Plus grooming salons offer baths, nail trims, ear cleaning, and full grooming packages. A full groom typically includes a bath, dry, haircut, nail trim, and ear cleaning. Prices depend on your pet's size and coat type. You can call your local store to ask about pricing and to schedule an appointment, since grooming slots fill up, especially on weekends.

Not every Pet Supplies Plus has a grooming salon. Check the store locator to see if your nearest location offers grooming before you make a trip. Some stores have grooming available by appointment only, so calling ahead is always a good idea.

The Treats loyalty program

Pet Supplies Plus offers a loyalty program called Treats. When you sign up, you get a card or app-based account that tracks your purchases. Members earn points on most purchases, and those points can be redeemed for discounts on future shopping. The program also sends members personalized offers and coupons based on what they buy.

You can sign up for Treats in-store or online at no cost. The program is free to join, and you don't have to use it—you can shop without a Treats account if you prefer. However, members typically save money over time through the points and exclusive offers.

Types of products available

Pet Supplies Plus stocks food for dogs, cats, birds, fish, rabbits, guinea pigs, hamsters, and other small pets. You'll find dry kibble, wet food, treats, and specialty diets. The store also carries toys, bedding, cages, tanks, filters, leashes, collars, and grooming tools. Many locations stock prescription or therapeutic pet foods, though availability varies by store.

The chain carries both mainstream brands and its own house brands, which are typically less expensive. If you're looking for a specific brand or type of food, you can call the store or check the website to see if they have it in stock before you go.

How to order online and pick up in-store

To order online for in-store pickup, go to the Pet Supplies Plus website or app, add items to your cart, and select a store location near you. At checkout, choose "in-store pickup" as your delivery method. You'll see an estimated pickup time—usually within a few hours to one business day. You'll receive a notification when your order is ready, then go to the store and pick it up at the designated area.

If you choose home delivery, the website will show you which delivery options are available in your area and the estimated delivery date. Some areas have same-day or next-day delivery, while others may take longer. Shipping costs vary based on your location and order size.

Return and exchange policies

Pet Supplies Plus allows returns and exchanges within a set timeframe. Most items can be returned with a receipt within 30 days of purchase. Items must be unused and in original packaging. Some products, like live animals or opened food, may have different return rules, so check with your store or the website for specifics.

If you have a problem with a product—it arrived damaged, your pet didn't tolerate the food, or something didn't work as expected—bring it back to the store with your receipt. Staff can process a return, exchange, or refund depending on the situation and the item.

Frequently Asked Questions

Can I return pet food if my pet won't eat it?

Most Pet Supplies Plus locations will accept returns of unopened pet food within 30 days with a receipt. If the bag has been opened, return policies vary by location, so call your store to ask. Some stores may make exceptions if the food caused digestive upset, but you'll need to speak with a manager.

Do all Pet Supplies Plus stores have grooming?

No. Grooming is available at many locations, but not all. Use the store locator on the website to check whether your nearest store offers grooming services. You can also call the store directly to confirm they have a grooming salon and to book an appointment.

What payment methods does Pet Supplies Plus accept?

Pet Supplies Plus accepts major credit cards, debit cards, and digital payment methods. In-store, you can also pay with cash. Online, check the website for the full list of accepted payment options, as these can vary.

How do I know if a product is in stock before I go to the store?

You can check the Pet Supplies Plus website or call your local store directly. The website often shows stock status by location. Calling ahead is the most reliable way to confirm a specific item is available, especially for less common products or specialty foods.

Can I order online and return in-store?

Yes. If you order online and need to return the item, you can bring it back to any Pet Supplies Plus location with your receipt or order confirmation. The return will be processed the same way as an in-store purchase return.