Pet Valu is a Canadian pet supply retailer with stores across the country
Pet Valu is a chain of pet supply stores operating in Canada, owned by Nestlé Purina PetCare. You can find Pet Valu locations in most provinces, selling food, toys, grooming supplies, and accessories for dogs, cats, birds, fish, and small animals. The company also operates a loyalty program and offers services like grooming and veterinary clinics in some locations.
If you are looking for a place to buy pet supplies near you, Pet Valu's website includes a store locator tool where you can search by postal code or city. Many locations offer same-day or next-day delivery through their online ordering system, and some stores have curbside pickup options.
Key Takeaways
- Pet Valu operates across Canada and sells food, toys, grooming supplies, and accessories for multiple types of pets.
- The store's website has a locator tool to find the nearest Pet Valu location and check store hours.
- Pet Valu offers a loyalty program that tracks purchases and provides discounts on future shopping.
- Some Pet Valu locations include grooming services and veterinary clinics, though not all stores have these services.
- Online ordering with delivery or pickup is available at many locations, though options vary by store.
How to find your nearest Pet Valu store
Visit the Pet Valu website and use the store locator at the top of the page. Enter your postal code or city name, and the tool will show you nearby locations with their addresses, phone numbers, and hours of operation. The locator also displays which services each store offers — for example, whether that location has a grooming salon or veterinary clinic.
You can call a store directly to ask about specific products, current stock, or services before you visit. Many Pet Valu locations are in shopping centers or standalone buildings, and most have parking available.
Understanding Pet Valu's loyalty program
Pet Valu runs a rewards program called the Pet Valu Rewards card. When you sign up (either in-store or online), you receive a card or app-based membership that tracks your purchases. Every dollar you spend earns points, which you can redeem for discounts on future purchases.
The program is free to join. You provide your name, email, and phone number at signup. The program also sends members personalized offers and alerts about sales on products you buy regularly. You can check your points balance online or in-store at the register.
What products and services Pet Valu carries
Pet Valu stocks food for dogs, cats, birds, fish, rabbits, hamsters, and other small animals. They carry both mainstream brands and specialty or prescription diets. The store also sells toys, bedding, cages, tanks, leashes, collars, grooming tools, and cleaning supplies.
Many Pet Valu locations offer grooming services, including baths, nail trimming, and haircuts. Some stores have in-house veterinary clinics that provide routine checkups, vaccinations, and minor treatments. Not all locations have these services, so check the store locator or call ahead to confirm what your nearest store offers.
How to order online and arrange delivery or pickup
Pet Valu's website allows you to browse products and add items to a cart. You can choose delivery to your address or pickup at a store near you. Delivery and pickup options vary by location — some areas offer same-day service, while others may take one to three business days.
Shipping costs depend on your order total and location. Pet Valu often waives delivery fees for orders above a certain amount, though that threshold varies. You can review shipping costs before you complete your order. If you have questions about delivery to your area, contact the store directly or check the website during checkout.
Comparing Pet Valu to other pet supply options
Pet Valu competes with other Canadian pet retailers like Petland and independent pet stores, as well as online options like Amazon.ca and Chewy.ca. Pet Valu's main advantage is the ability to visit a physical store and see products in person, plus the loyalty rewards program. Some shoppers prefer online-only retailers for convenience or price, while others value the in-store grooming and veterinary services that Pet Valu offers.
Prices at Pet Valu are generally comparable to other major retailers, though specific items may be cheaper or more expensive depending on brand and current promotions. The loyalty program can reduce your overall spending if you shop there regularly. If you are comparing prices on a specific product, check Pet Valu's website and a few other retailers to see which offers the best value for your needs.
Frequently Asked Questions
Does Pet Valu price match with other stores?
Pet Valu does not publish a formal price-match policy on its website. Contact your local store directly to ask whether they will match a competitor's price on a specific item. Policies may vary by location.
Can I return items I bought at Pet Valu?
Pet Valu accepts returns of unopened products within a set timeframe (usually 30 days with a receipt). Opened food and live animals typically cannot be returned. Check your receipt for the return policy or ask a staff member in-store for details specific to your purchase.
Does Pet Valu sell live animals?
Some Pet Valu locations sell live fish, small animals like hamsters and rabbits, and sometimes birds. Not all stores carry live animals, so check with your nearest location. Online ordering for live animals is not available.
What should I bring to a Pet Valu grooming appointment?
Bring your pet, proof of current vaccinations (especially rabies), and any specific grooming instructions you have. Call ahead to book an appointment and ask what documents or information the groomer needs. Pricing varies by pet size and the services you request.
Can I use my Pet Valu Rewards points online?
Yes, your rewards points explore to both in-store and online purchases. Make sure you are logged into your account when you order online so your points are tracked and you receive any member-only discounts.