DSW is a shoe retailer with physical stores and an online shop

DSW stands for Designer Shoe Warehouse. It is a shoe store chain owned by Berkshire Hathaway that sells shoes, boots, sandals, and accessories from hundreds of brands. You can shop in person at DSW locations across the United States or order online at dsw.com for delivery or in-store pickup.

DSW carries both designer and everyday brands at various price points. The store stocks men's, women's, and children's shoes. Most locations also sell handbags, belts, and other accessories that pair with footwear.

Key Takeaways

  • DSW operates physical stores in most U.S. states and sells online at dsw.com, with options for home delivery or store pickup.
  • The store carries shoes from budget-friendly brands to luxury designers, so prices vary widely depending on the brand and style you choose.
  • DSW has a rewards program called VIP Club that tracks your purchases and offers discounts on future orders.
  • Return and exchange policies allow you to return most shoes within 60 days with a receipt, though final-sale items cannot be returned.
  • You can find your nearest DSW location and check inventory online before visiting a store.

Finding a DSW store near you

DSW has hundreds of locations. To find the store closest to you, go to dsw.com, click the store locator link, and enter your city or zip code. The locator shows store hours, phone numbers, and directions.

You can also call DSW customer service at 1-800-DSW-SHOE (1-800-379-7463) to ask about nearby locations and whether they have a specific shoe in stock before you visit.

How DSW's VIP Club rewards program works

DSW's VIP Club is a free membership program. When you sign up in a store or online, you receive a card or app that tracks every purchase you make at DSW. You earn points on each dollar spent, and those points convert to rewards you can use toward future purchases.

Members also receive birthday rewards, early access to sales, and exclusive discounts sent by email. You do not pay to join, and there is no annual fee. Signing up takes a few minutes at the register or on the DSW website.

Return and exchange rules at DSW

DSW allows you to return or exchange most shoes within 60 days of purchase if you have your receipt. Shoes must be unworn or only tried on indoors. Bring the original box and any packaging materials with you.

Some items are marked as final sale and cannot be returned or exchanged. Check the tag or receipt to see if your purchase falls into this category. If you bought shoes online, you can return them by mail using a prepaid shipping label, or you can return them to a physical store.

Shopping online versus in person

Online shopping at dsw.com lets you browse the full inventory from home and compare prices and styles. You can have shoes shipped to your address or pick them up at a nearby store within a few days. Online orders typically ship within one to two business days.

Shopping in person lets you try shoes on before buying. Store staff can help you find your size and suggest styles that match what you are looking for. Some people prefer this because shoe fit varies by brand and style, and trying them on reduces the chance of needing to return them.

Understanding DSW's pricing and sales

DSW prices vary based on the brand. A pair of shoes from a budget brand might cost $30 to $50, while designer shoes can cost $150 to $300 or more. The store runs sales throughout the year, and VIP Club members often receive additional discounts during these events.

Clearance sections in stores and online feature shoes marked down significantly, usually because they are older styles or less popular sizes. Checking the clearance section regularly can help you find deals if you are flexible about style.

What to bring when you return shoes

Bring your receipt and the original box if possible. The shoes should be clean and unworn or only tried on indoors. If you do not have your receipt, the store can look up your purchase using your VIP Club card or the credit card you used to pay.

For online returns by mail, print the prepaid shipping label from your order confirmation email or account. Pack the shoes securely and drop the package at any shipping location. Once DSW receives and inspects the return, the refund typically processes within five to seven business days.

Frequently Asked Questions

Can I return shoes I bought online to a DSW store?

Yes. You can return online purchases to any DSW physical location within 60 days. Bring the shoes in their original box with any packing materials, and have your order number or receipt ready. The store will process the return and issue a refund to your original payment method.

Does DSW price match other retailers?

DSW does not officially price match competitors. However, the store runs frequent sales and clearance events, and VIP Club members receive exclusive discounts. Check dsw.com and sign up for the VIP Club email list to stay informed about current promotions.

What shoe brands does DSW carry?

DSW carries hundreds of brands ranging from budget-friendly options like Skechers and Clarks to luxury brands like Coach, Gucci, and Prada. The exact selection varies by store location and changes seasonally. You can search by brand on dsw.com to see what is available.

How long does it take to get shoes delivered from DSW?

Standard shipping typically takes five to seven business days. DSW also offers expedited shipping options at checkout for faster delivery. In-store pickup is usually available within two to three business days if your local store has the shoe in stock.

Is there a DSW credit card?

DSW does not issue its own credit card. However, the VIP Club rewards program works with any payment method, and you earn points on every purchase regardless of how you pay. Some credit card companies offer bonus points for purchases at DSW, so check your card's rewards program.