What Journeys is and how to shop there
Journeys is a shoe retailer owned by Genesco Inc. that operates physical stores across the United States and an online store at journeys.com. The chain sells sneakers, boots, sandals, and casual footwear from brands like Nike, Adidas, Vans, Dr. Martens, and Timberland, as well as its own house brands. You can browse and purchase in a store location, order online for delivery to your home, or order online and pick up at a store near you.
The store targets teenagers and young adults, though it carries sizes and styles for a broader age range. Journeys also operates a rewards program called Journeys Rewards that lets you earn points on purchases and redeem them for discounts. Membership is free and you can join in-store or online.
If you are shopping online, you can filter by brand, shoe type, size, price range, and color. The website shows stock availability at nearby stores, so you can check before driving. If you order online for in-store pickup, the order typically arrives within one to three business days, depending on the location.
Key Takeaways
- Journeys sells footwear and casual shoes through physical stores and online at journeys.com, with options to ship to your home or pick up at a store.
- The Journeys Rewards program is free to join and lets you earn points on every purchase that you can redeem for future discounts.
- You can check real-time stock at specific store locations on the website before you buy, which is useful if you want a particular size or style right away.
- Return and exchange policies vary slightly between in-store and online purchases, so review the policy for your purchase method before you complete your order.
How the Journeys Rewards program works
Journeys Rewards is a free membership program that earns you points on purchases. You earn one point for every dollar you spend, whether you shop in a store or online. Points do not expire as long as your account remains active, and you can redeem them once you reach 100 points, which equals a $10 reward.
To join, you provide your name, email address, phone number, and date of birth either in a store or on the website. You do not pay to join. Once you are enrolled, you can link your rewards account to your in-store purchases by giving your phone number or email at checkout, or by providing your rewards number online when you place an order.
Journeys occasionally runs bonus point promotions during holidays or sales events, where you earn extra points on certain purchases. These are announced in emails to members and on the website. You can view your points balance and redemption history by logging into your account on journeys.com or asking a store associate to check your balance.
Shipping, pickup, and delivery options
If you order online, Journeys offers several ways to receive your purchase. Standard shipping to your home typically takes five to seven business days and is free on orders over a certain amount (the threshold changes with promotions). Expedited shipping options are available for an additional fee if you need your order faster.
In-store pickup is often faster and free. When you order online and select pickup at a store location, your order is usually ready within one to three business days. You receive an email notification when it is ready, and you pick it up during store hours. This option is useful if you want to avoid shipping costs or need shoes quickly.
Journeys does not offer same-day delivery in most areas, though some locations may participate in third-party delivery services. Check the website at checkout to see what options are available for your address and the specific store location you choose.
Return and exchange policies
Journeys allows returns and exchanges within 30 days of purchase if the shoes are unworn and in original condition with tags attached. If you bought in a store, you can return or exchange in any Journeys store. If you ordered online, you can return by mail using a prepaid shipping label, or you can return to a store location if that is more convenient.
Shoes that show signs of wear, damage, or missing tags may not be returnable. Final sale items and clearance merchandise are typically not returnable, though the website and in-store signage will mark these clearly. If you are unsure whether an item is returnable, ask a store associate or check the product page online before you buy.
For online orders, refunds are processed back to your original payment method once Journeys receives and inspects your return. This usually takes five to ten business days after the return arrives at the warehouse. If you exchange an item, the new item ships to you at no additional charge if the exchange is for the same price or lower.
Pricing, sales, and how to find discounts
Journeys prices vary by brand and shoe type. Popular brands like Nike and Adidas tend to be priced at or near manufacturer suggested retail price, while house brands and lesser-known labels are often lower. The website displays the full price and any current discount as a percentage off.
Journeys runs regular sales, especially around back-to-school season (July through August), Black Friday and Cyber Monday (November), and holiday periods (December). During these events, discounts can range from 20 to 50 percent off select items. Clearance sections online and in stores offer deeper discounts on overstocked or out-of-season shoes.
Journeys Rewards members sometimes receive exclusive discount codes via email before or during sales. Signing up for the email newsletter on journeys.com is another way to hear about upcoming promotions. Combining a sale discount with Journeys Rewards points can lower your total cost further.
What to do if you have a problem with your order
If your online order arrives damaged, with the wrong item, or with a defect, contact Journeys customer service through the website or by phone. You can find the phone number on journeys.com under "Contact Us." Have your order number ready. Journeys will typically send you a replacement or issue a refund once you report the issue and provide photos if requested.
If you ordered online for in-store pickup and your order does not arrive on time, check your email for a status update or contact the store location directly. Delays can happen, and the store can tell you when to expect your order or offer alternatives.
For in-store purchases, speak to a manager or customer service desk if you have a complaint about fit, quality, or service. Most issues can be resolved on the spot with an exchange or return.
Frequently Asked Questions
Can I return shoes I bought in a store to a different Journeys location?
Yes. You can return or exchange in-store purchases at any Journeys store within 30 days, as long as the shoes are unworn, in original condition, and have tags attached. Bring your receipt if you have it, though the store can look up your purchase by card or phone number.
Do I have to be a Journeys Rewards member to shop there?
No. Journeys Rewards membership is optional and free. You can shop and make purchases without joining. However, membership lets you earn points toward future discounts, so many shoppers find it worth the few minutes to sign up.
What brands does Journeys carry?
Journeys stocks major brands like Nike, Adidas, Vans, Dr. Martens, Timberland, Converse, New Balance, and Puma, among others. The selection varies by store location and online. You can search by brand on journeys.com to see what is currently in stock.
Can I use an online discount code in a physical store?
Most online codes work in stores, but some are online-only. Check the terms of the code before you use it. If you are unsure, ask a store associate or contact customer service before checkout.
How do I track my online order?
Once your order ships, you receive an email with a tracking number and a link to follow your package. You can also log into your account on journeys.com and view order status under "My Orders." For in-store pickup orders, you get an email when your order is ready for pickup.