The fastest way to reach Uber support

The quickest way to contact Uber is through the app itself. Open the Uber app, tap the menu icon (three horizontal lines) in the bottom right, select "Help," and choose your issue from the list. Uber's in-app support system will show you a set of common solutions first, and if none of those work, you can request to chat with a support agent or call them directly.

If you do not have the app or prefer to call without going through it, you can reach Uber by phone at 1-800-253-0000. This number works for both Uber rides and Uber Eats. Wait times vary depending on how busy the support team is, but the phone line is available during business hours.

For Uber Eats orders specifically, you can also contact support through the Uber Eats app using the same process: tap your account icon, select "Help," and choose your issue.

Key Takeaways

  • The in-app help feature is the fastest route because you can describe your issue with screenshots or order details already attached.
  • You can call Uber directly at 1-800-253-0000 if you prefer to speak with someone by phone.
  • Chat support through the app usually responds within a few minutes during peak hours.
  • Have your trip or order number ready before you contact support, as it speeds up the process.

What to do before you contact support

Gather the information Uber will ask for. Have your trip or order number ready—you can find this in your ride history or order history in the app. If the issue is about a charge, have the amount and date. If it is about a driver or delivery person, note their name or vehicle details if you remember them.

Check the app's "Help" section first. Many common issues have when ready solutions listed there: how to change your payment method, how to add a stop to a ride, how to report a lost item, or how to dispute a charge. If the solution is there, you can fix the problem without waiting for an agent.

Using in-app chat support

Open the Uber app and go to Help. Scroll through the list of topics until you find one that matches your issue—for example, "Trip issues," "Payment," "Lost item," or "Driver behavior." Tap it, and the app will show you a few automated responses or solutions.

At the bottom of the help screen, you will see a button that says "Chat with us" or "Contact support." Tap that button. You will be connected to a support agent through a chat window in the app. Type your message, and the agent will respond. Chat support is usually faster than calling during busy times.

Keep your messages clear and specific. Instead of "my ride was bad," say "the driver took a 10-minute detour and charged me an extra $8." The more detail you give, the faster the agent can help.

Calling Uber support by phone

Call 1-800-253-0000. You will hear a menu asking whether you need help with Uber rides or Uber Eats. Select the option that matches your issue. The system may ask you to enter your phone number or email address associated with your account.

Wait times depend on call volume. During peak hours (lunch time, evening rush, weekend evenings), you may wait 10 to 30 minutes. During off-peak hours, you might reach someone in a few minutes. If you are on hold for more than 30 minutes, you can hang up and try the in-app chat instead, which often has shorter wait times.

When you reach an agent, have your trip or order number ready and explain your issue clearly. The agent can look up your account and see the details of your ride or order, so you do not have to repeat everything.

Reporting a safety or emergency issue

If you are in when ready danger or need emergency services, call 911 first. Do not wait to contact Uber.

If you experienced unsafe behavior from a driver or delivery person—such as rude language, unwanted contact, or driving that made you feel unsafe—report it through the app when ready after the trip ends. The app will ask you to rate the driver and give you an option to report a safety concern. Select that option and describe what happened. Uber takes these reports seriously and will investigate.

You can also contact support through the phone line or chat to report a safety issue, but the in-app report is usually processed faster because it is tied directly to that trip.

Disputing a charge or getting a refund

If you were charged incorrectly or want to dispute a fare, go to Help in the app and select "Payment" or "Fare dispute." Explain why you think the charge is wrong—for example, "I was charged for a ride I cancelled" or "the driver took a much longer route than necessary."

Uber will review your trip details, including the route the driver took, the time of day, and surge pricing that was active. If Uber agrees the charge was wrong, it will refund the difference to your original payment method. This usually takes 3 to 5 business days to appear in your account.

If you paid with a credit or debit card and Uber does not refund you, you can also dispute the charge with your bank or card company. But try Uber support first, because they can often resolve it faster.

Getting help with a lost item

If you left something in an Uber vehicle, go to Help and select "Lost item." The app will show you the driver's contact information. You can message the driver directly through the app to ask if they found your item.

If the driver does not respond or does not have your item, Uber support can contact the driver on your behalf. Provide a description of what you lost, where you left it (front seat, back seat, trunk), and when the trip happened. Support will reach out to the driver and let you know what they find.

If your item is found, the driver may agree to return it to you, or Uber may arrange a pickup. If it is not found, Uber cannot replace lost items, but you can file a claim with your renters or homeowners insurance if the item was valuable.

Frequently Asked Questions

How long does it take to hear back from Uber support?

Chat support usually responds within a few minutes to an hour during business hours. Phone support wait times range from a few minutes to 30 minutes depending on how busy they are. Email support, if you use it, may take 24 to 48 hours. In-app chat is almost always faster than calling.

Can I contact Uber support through email or social media?

Uber does not have a published email address for general support. Your best options are the in-app chat, the phone line, or Twitter (@Uber_Support). Social media responses are usually slower than in-app chat or phone support, so use it only if you cannot reach support through the app.

What if I need to contact Uber about a driver or delivery person?

Report the issue through the app's Help section when ready after the trip or delivery. Describe what happened as specifically as you can. Uber will review the trip details and may deactivate the driver if the behavior violated their policies. You can also contact support by phone or chat if you want to follow up on your report.

Does Uber have 24/7 customer service?

Uber support is available during extended hours, but not necessarily 24/7 in all areas. In-app chat and the phone line are available most hours, but wait times may be longer late at night or very early in the morning. If you cannot reach support when ready, you can submit your issue through the app and an agent will respond when they are available.

What information do I need before I call Uber?

Have your trip or order number ready, the date and time of the trip or delivery, and a clear description of your issue. If it is about a charge, have the amount. If it is about a driver, remember any details you can about them. The more information you provide upfront, the faster support can help you.