How to cancel your Uber account
You can cancel your Uber account through the app or website in about two minutes. The process permanently deletes your account, your ride history, and your saved payment methods. Once you confirm the cancellation, Uber will stop charging you for any services.
If you have an active ride or trip in progress, you must complete or cancel that trip before you can close your account. Uber will not let you delete an account with an outstanding balance, so any unpaid charges must be settled first.
Key Takeaways
- You can cancel your account from the app by going to Account Settings, then Legal, then Delete Account.
- Cancellation is permanent and removes your ride history, saved addresses, and payment information from Uber's servers.
- You must complete or cancel any active trips and pay any outstanding balance before deletion goes through.
- If you want to keep your account but stop using Uber, you can straightforward not open the app instead of deleting it.
- Deleting your account does not automatically cancel any Uber Pass subscription, so you may need to cancel that separately.
Steps to delete your account on the Uber app
Open the Uber app and tap the profile icon in the bottom right corner. This takes you to your account menu. Tap "Account Settings" at the top of the menu.
Scroll down and tap "Legal." At the bottom of the Legal section, you will see "Delete Account." Tap it. Uber will ask you why you are leaving and show you a text box for feedback. You can leave this blank or type a reason — either way, you can proceed. Tap "Delete" to confirm. Uber will send a confirmation email to the address on file.
Steps to delete your account on the Uber website
Go to uber.com and sign in to your account. Click the profile icon in the top right corner and select "Account Settings." Click "Legal" in the left menu. At the bottom, click "Delete Account."
Uber will ask for your reason and show a text box for comments. You can skip this or write something. Click the "Delete" button to confirm. You will receive a confirmation email within a few minutes.
What happens to your information after deletion
Uber removes your account from its active database, which means your ride history, saved home and work addresses, and payment methods are no longer stored in your profile. You will not be able to log back in or recover your account after deletion.
Uber may keep some information for legal or tax reasons — for example, if you received a receipt for a ride, that record may remain in their system for accounting purposes. However, your personal profile and login credentials are gone.
Canceling Uber Pass before you delete your account
If you have an Uber Pass subscription, deleting your account does not automatically cancel it. You should cancel the subscription before you delete your account to avoid being charged again.
To cancel Uber Pass, open the app, tap your profile icon, and go to "Account Settings." Look for "Uber Pass" or "Subscriptions" and tap "Manage." Select "Cancel Subscription" and confirm. After the subscription is canceled, you can then delete your account.
What to do if you have an outstanding balance
Uber will not let you delete your account if you owe money for a ride or service. If you see an error message saying you cannot delete your account, check your payment method and make sure it is current.
Go to "Account Settings," then "Payment Methods," and verify that your card or bank account information is up to date. If a charge failed, update your payment method and let Uber process any pending charges. Once your balance is zero, you can delete your account.
Pausing your account instead of deleting it
If you are not sure whether you want to delete your account permanently, you can straightforward stop using the app without deleting it. Your account will remain inactive, and you can log back in anytime if you change your mind.
This option is useful if you are taking a break from Uber but might use it again later. Your saved addresses, payment methods, and ride history will all still be there. You will not be charged for anything while your account is inactive — Uber only charges when you request a ride.
Frequently Asked Questions
Can I get my Uber account back after I delete it?
No. Deletion is permanent. Once you confirm, you cannot recover your account, ride history, or saved information. If you want to use Uber again, you will need to create a new account from scratch.
Will deleting my account stop charges from Uber Eats?
Uber Eats and Uber Rides use the same account login. Deleting your Uber account will also close your Uber Eats access. If you want to keep using one service but not the other, you will need to contact Uber support, as the app does not offer a way to separate them.
What if I have a scheduled ride when I try to delete my account?
You cannot delete your account while a ride is scheduled or in progress. Cancel the scheduled ride first, then wait for any active trip to end. After that, you can proceed with account deletion.
Do I need to delete my account to stop getting charged?
No. Uber only charges you when you request a ride. If you stop using the app, you will not be charged. Deleting your account is only necessary if you want to remove your information from Uber's servers permanently.
Will Uber send me a confirmation that my account is deleted?
Yes. Uber sends a confirmation email to the address on file within a few minutes of deletion. If you do not receive it, check your spam folder or the email address you used to sign up.