The fastest way to contact Uber depends on what you need to report
Uber does not publish a general customer service phone number. Instead, you contact support through your Uber app, which routes your message to the right department based on what happened. If you were a driver or passenger in a trip that went wrong, the app shows a support option on that specific trip. If you have a billing question or account issue, you use the Help section in your account settings. For safety emergencies during a ride, you call 911 directly — Uber's in-app emergency button alerts the driver and Uber simultaneously, but does not replace a police call.
The method matters because Uber's support system is built around trip records and account data. When you message through the app, the support agent can see your ride history, payment method, and driver details without you having to repeat them. Email and social media are slower and require you to provide more information yourself.
Key Takeaways
- Open the Uber app, find the trip or account issue, and tap the Help button to reach support for that specific problem.
- Uber does not have a main phone line; support happens through the app, email, or Twitter/X, with app support being fastest.
- For safety emergencies during a ride, call 911 first — the in-app emergency button alerts Uber but is not a substitute for police.
- Response times vary by issue type and volume, but app-based support typically responds within hours to a few days.
- If you cannot access your account, use the web version at uber.com to reach support, or contact Uber through Twitter/X for account lockouts.
How to contact Uber through the app for a specific trip
Open the Uber app and go to your active or recent trips. Tap the trip you need help with. At the bottom of the trip details, you will see a Help button (usually marked with a question mark icon). Tap it, and you will see a list of common issues: "Driver behavior," "Lost item," "Charged incorrectly," "Safety concern," and others. Select the one that matches your situation.
After you choose the issue type, Uber shows you a form to describe what happened. Be specific about what you observed, when it happened, and what outcome you are looking for — a refund, a warning to the driver, or a lost item search. Include details like the exact charge amount if it is a billing issue, or the item description if something was left behind. Submit the form, and Uber will send you a confirmation message in the app.
Response times depend on the issue. Safety concerns and lost items usually get a response within a few hours to a day. Billing disputes may take longer if Uber needs to review the trip recording or driver account. You can check the status of your support request by going back to that trip and tapping Help again.
Contacting Uber for account and billing issues
If your issue is not tied to a specific trip — for example, you were charged twice, your payment method was declined, or you cannot log in — go to the Help section in your account settings. In the Uber app, tap the menu icon (three horizontal lines) in the bottom right, then tap "Help." You will see categories like "Account," "Payments," "Promotions," and "Safety." Tap the category that matches your problem.
Each category shows common questions and solutions. If none of them solve your problem, scroll to the bottom and tap "Contact Us" or "Still need help?" This opens a form where you describe your issue and submit it to Uber support. Again, be as specific as possible: include the date the charge appeared, the amount, and any error messages you saw.
For account lockouts or security issues, the app may not be accessible. In that case, go to uber.com on a web browser, try to log in, and look for a "Help" or "Contact Support" link. You can also reach Uber through their Twitter/X account (@Uber or @UberSupport) by sending a direct message with your account email and a description of the problem. Twitter support is often faster for urgent account issues because it is monitored more closely.
Reaching Uber by email and social media
Uber's main support email is support@uber.com. Send an email with your account email address, the issue you are reporting, and any relevant details (trip ID, charge amount, driver name, date and time). Include screenshots of error messages or charges if you have them. Response times are typically 24 to 72 hours, but can be longer during high-volume periods.
For faster responses to non-emergency issues, try Uber's social media accounts. Tweet @Uber or @UberSupport with a brief description of your problem and ask them to direct message you. Many companies monitor Twitter more actively than email, and a public post sometimes gets attention faster than a private message. Do not post sensitive information like your full account number or payment details in a public tweet — wait for a direct message to share those.
If you are a driver with a support issue, use the Driver app's Help section the same way you would as a passenger. Driver support has separate categories for earnings, vehicle documents, and deactivation. Driver issues sometimes route to a different support team and may take longer to resolve.
What to do if you have a safety emergency during a ride
If you feel unsafe during a ride — the driver is driving recklessly, behaving threateningly, or you believe a crime is happening — call 911 when ready. Do not wait for an in-app response. Tell the dispatcher your location, that you are in an Uber, and describe the emergency.
While you are on the phone with 911, you can also tap the emergency button in the Uber app (usually a red icon or "Emergency" option in the Help menu). This alerts the driver that you have reported a safety issue and notifies Uber's safety team. However, the app button does not contact police — it only alerts Uber. Always call 911 first for any situation where you or someone else is in when ready danger.
After the emergency is resolved, file a report through the app's Help section under "Safety concern." Describe what happened, include the time and location, and note that you called 911. Uber uses these reports to investigate driver behavior and may deactivate drivers who pose a safety risk.
What information to have ready when you contact Uber
When you reach out to Uber support, have the following information available: your account email address, the trip ID (shown in the trip details), the date and time of the trip, the driver's name, and the amount charged if it is a billing issue. If you are reporting a lost item, describe it in detail and note where you left it in the vehicle.
For account issues, you may need to verify your identity. Uber might ask for the last four digits of the phone number on your account, the last four digits of a payment method, or answers to security questions you set up. Keep these details handy so you can respond quickly if support asks.
If you are contacting support about a ride that happened weeks ago, include as much detail as you can remember about the driver, the route, and the issue. Older trips are harder for support to investigate, so the more specific you are, the better your chances of a resolution.
How long Uber support typically takes to respond
Response times vary widely depending on the issue type and current support volume. In-app support for lost items, driver behavior, or safety concerns usually gets a first response within a few hours to one business day. Billing disputes may take two to five business days if Uber needs to review recordings or driver records. Account lockouts and security issues sometimes get faster responses, especially if you contact support through Twitter.
During peak times — late evenings, weekends, or after major service outages — response times can stretch to several days. If you do not hear back within a week, you can follow up by submitting another support request or trying a different contact method (for example, email if you used the app, or Twitter if you used email).
Uber does not may provide a specific response time, and some issues may not be resolved in your favor even after investigation. For example, if you were charged for a trip you took, Uber may uphold the charge if the trip record shows the ride was completed. You can dispute the charge with your credit card company or bank if you believe Uber's decision was wrong.
Frequently Asked Questions
Can I call Uber customer service directly?
Uber does not have a main customer service phone number for passengers or drivers. You contact support through the app, email, or social media. The app is the fastest method because it connects you to an agent who can see your account and trip details when ready.
What should I do if I left something in an Uber?
Open the app, find the trip, tap Help, and select "Lost item." Describe the item and where you left it. Uber will contact the driver and ask them to check the vehicle. If the driver finds it, Uber can arrange for you to pick it up or have it returned. Response usually comes within a few hours.
How do I report a driver for bad behavior?
Go to the trip in your app, tap Help, and select "Driver behavior" or "Safety concern." Describe what happened, be specific about the time and location, and submit. Uber investigates reports and may warn or deactivate drivers who violate their policies. You will not always be told the outcome.
Can I get a refund if I was overcharged?
Contact Uber through the app's Help section under "Charged incorrectly" and explain why you believe the charge is wrong. Uber will review the trip record and may issue a refund if they find an error. If they deny your request, you can dispute the charge with your credit card company or bank.
What if I cannot log into my Uber account?
Go to uber.com and use the "Forgot password" option to reset your login. If that does not work, contact Uber through Twitter/X by direct messaging @Uber with your account email. Account lockouts sometimes need manual review, and Twitter support can escalate your case faster than email.