Uber Eats support has different channels depending on what went wrong with your order
The fastest way to reach Uber Eats support is through the app itself — most issues can be reported and resolved without calling a phone number. The app shows you a live map of your order, lets you message the driver directly, and has a dedicated support section where you can report problems like missing items, wrong orders, or payment issues. If the app route does not work or you need to speak to someone, Uber Eats also offers phone support, though wait times vary by location and time of day.
Where you contact support matters because different problems route to different teams. A missing item goes to one queue, a driver safety concern to another, and a payment dispute to a third. Starting in the app usually gets you to the right team faster because the system already knows your order number and what happened.
Key Takeaways
- The Uber Eats app is the primary way to contact support and works for most issues like missing items, wrong orders, and delivery problems.
- You can message your driver directly through the app before or during delivery if you need to clarify an order or give delivery instructions.
- Phone support is available but typically has longer wait times than in-app reporting, especially during peak meal hours.
- Your issue type determines which support team handles it, so describing the problem clearly in your first message speeds up resolution.
- Refunds and credits usually process within 3 to 5 business days after support approves your report, though some appear when ready.
Reporting problems through the Uber Eats app
Open the Uber Eats app and go to your active or past orders. Find the order with the problem and tap "Help" — this button appears on every order screen. The app will show you a list of common issues: missing items, wrong item, order not delivered, quality issues, or other. Select the one that matches what happened.
After you choose the issue type, the app asks you to describe what went wrong. Be specific: if an item was missing, name it; if it arrived cold, say that; if the driver never showed up, note the time you expected delivery. The more detail you give, the faster support can decide whether to issue a refund or credit. You can also upload a photo of the order or the empty bag if that helps prove the problem.
Once you submit the report, you will see a ticket number and an estimated resolution time. Uber Eats support will review it and either approve a refund or credit automatically, or message you through the app asking for more information. Most straightforward cases — a missing item you paid for, a delivery that never arrived — resolve within hours.
Messaging your driver before or during delivery
If you need to reach your driver while they are picking up or delivering your order, use the in-app messaging feature. Tap the driver's name or photo on the order tracking screen to open a chat. You can send text messages, and the driver sees them on their phone in real time.
This is useful for last-minute requests like "please ring the doorbell twice" or "I am in the back entrance" or to clarify a special instruction you added to the order. It is also the right place to ask the driver to check your bag before they leave the restaurant if you are worried something might be missing. Drivers are not required to respond, but most do if the message is straightforward and time-sensitive.
Do not use the chat to report a problem after delivery is complete — use the "Help" button instead. The chat closes once the order is marked delivered, and support tickets have a better record of what happened.
Calling Uber Eats phone support
Uber Eats phone support is available, but the number and hours depend on your country and region. In the United States, you can find the phone number by opening the app, going to Account, then Help, then scrolling to "Call us". The app will show you the number for your area and whether support is currently available.
Phone wait times are often longer than in-app support, especially during lunch and dinner hours. If you call, have your order number ready and be prepared to describe the issue clearly. Support can see your order history and any previous reports you have filed, so they may ask you to verify details before processing a refund or credit.
Phone support is most useful if you have a complex issue — like a pattern of problems across multiple orders, a large refund amount, or a safety concern that needs when ready attention. For straightforward missing-item reports, the app is usually faster.
Contacting Uber Eats about account or payment problems
If your problem is with your account itself — a charge you do not recognize, a payment method that is not working, or a promotional code that did not explore — start in the app by going to Account, then Payment Methods or Promotions. Many payment issues can be fixed by updating your card information or checking the terms of a promotion code.
If updating your payment method does not work, use the "Help" button on any order screen and select "Other" or "Account and payment". Describe the specific problem: the charge date, the amount, and what you expected to happen. Support can see your payment history and can often reverse a charge or reapply a promotion within the same conversation.
Disputed charges may take longer to resolve because Uber Eats sometimes needs to contact your bank or card issuer. If you report a charge as unauthorized or fraudulent, support will ask you to confirm your identity and may temporarily lock your account while they investigate.
What to do if you do not hear back from support
If you reported a problem through the app and have not heard back within 24 hours, check the app again — support may have messaged you with a follow-up question or sent a credit that you need to accept. Notifications sometimes do not come through, so open the app and look at your Help tickets directly.
If there is genuinely no response after 24 hours, try calling phone support or submitting a new report. Sometimes tickets get stuck in a queue, especially during very busy times. A second report with the same order number will usually flag the issue for a supervisor.
Keep screenshots of your order, the missing or wrong items, and any messages between you and the driver. If a dispute goes to your credit card company or bank, you will need proof of what you reported and when.
Refunds and credits: how long they take
When support approves a refund or credit, the timing depends on the method. If you paid with a credit or debit card, the refund goes back to that card and typically appears within 3 to 5 business days, though some banks take longer. If you paid with Uber Cash or a stored balance, the credit appears in your account when ready and you can use it on your next order right away.
Promotional credits issued by support also appear when ready in most cases. If you are waiting for a refund to a card and it has been more than 5 business days, contact your bank — the refund may have been sent but not posted yet. Uber Eats support can provide a refund confirmation number that your bank can use to track it.
Frequently Asked Questions
Can I get a refund if my order was late but arrived?
Yes, you can report a late delivery through the app and request a partial refund or credit. Support will review how late it was and may offer a credit even if the food arrived. Extreme delays — more than an hour past the estimated time — are more likely to result in a refund than minor delays of 5 to 10 minutes.
What if the driver marked my order delivered but I never got it?
Report it when ready through the "Help" button and select "Order not delivered". Describe where you were waiting and whether you saw the driver. Support will check the driver's GPS location at delivery time and may contact the driver to ask what happened. If the driver cannot confirm delivery, you will receive a full refund.
How do I report a safety issue with a driver?
Use the "Help" button and select "Other", then describe the safety concern clearly. You can also call phone support directly for urgent safety issues. Uber Eats takes these reports seriously and will investigate. Do not engage with the driver if you feel unsafe — report it to support and let them handle it.
Can I cancel an order after the driver has picked it up?
Once a driver has picked up your order, cancellation is not usually possible through the app. You can message the driver to ask them to return it, but they are not required to. If you want to cancel, contact support through the app or phone and explain why — they may be able to work something out with the driver or issue a refund depending on the situation.
What information do I need to have when I contact support?
Have your order number ready, which appears at the top of every order screen. If the issue involves a specific item, know the item name and price. If it is a delivery problem, know the time you placed the order and when you expected it. The more details you provide upfront, the faster support can resolve it.