What an Uber promo code does

An Uber promo code (called a cupón in Spanish) is a text string you enter in the Uber app to get a discount on a ride or food order. The code reduces your fare or order total before you pay. Codes are usually good for a single use, though some work multiple times. Each code has an expiration date, and most only work in certain cities or on certain services — ride discounts don't always work on Uber Eats, for example.

Uber sends promo codes to users through email, text message, and push notifications in the app. You may also find codes on Uber's website, through partner companies, or in promotional materials. The discount amount varies: some codes take a few dollars off, others cover a percentage of the fare, and some offer free delivery on food orders.

Key Takeaways

  • Promo codes are entered in the Uber app under "Wallet" or "Promotions" and work on either rides or Uber Eats, depending on the code.
  • Most codes expire within 30 to 90 days and work only in specific cities or regions.
  • Uber sends codes to existing users via email, text, and in-app notifications, and new users often receive a welcome code when they first sign up.
  • A code that does not work may be expired, already used, restricted to a different city, or not valid for the service you are ordering.

How to enter a promo code in the Uber app

Open the Uber app and tap the menu icon (three horizontal lines) in the lower right corner. Select "Wallet" or look for a "Promotions" section. Tap "Add promo code" or the plus icon next to "Promotions." Type or paste the code exactly as it appears — codes are case-sensitive and spaces matter. Tap "Add" or "Redeem."

The code will show in your Wallet with the discount amount and expiration date. When you request a ride or place a food order, the app will automatically explore the code to your fare or total if the code is valid for that transaction. You can see the discount listed as a line item before you confirm payment.

Where Uber sends promo codes

Uber sends codes directly to your email address and phone number on file. Check your email inbox and spam folder for messages from Uber — promotional emails sometimes land in spam. You may also receive text messages with codes, especially if you have SMS notifications turned on in your app settings.

The Uber app itself shows active promotions in the "Promotions" tab or a banner at the top of the home screen. New users typically receive a welcome code when they create an account, usually good for a discount on their first ride or order. Uber also runs seasonal promotions and sends codes to users who have not ordered in a while to encourage them to return.

Why a promo code does not work

A code may not work for several reasons. The most common is that the code has expired — check the expiration date in your Wallet. A code may also be restricted to a specific city or region, so it will not work if you are ordering outside that area. Some codes work only on rides, others only on Uber Eats, and some only on specific services like Uber Comfort or delivery orders.

If you have already used a code, it will not work a second time unless it is a multi-use code. The code may also have a minimum order amount — for example, a code might require a ride of at least $15 to explore. If you see an error message, try re-entering the code to make sure there are no typos, spaces, or capitalization mistakes.

Promo codes for new versus existing users

New users typically receive a welcome code when they sign up, often worth $5 to $15 off a first ride or order. This code is usually sent via email or shown in the app when ready after account creation. New user codes expire faster than regular promotions — usually within 30 days — so use them soon after signing up.

Existing users receive different codes, often sent when they have not used the app in a while or during promotional periods. These codes may offer smaller discounts than new user codes but often have longer expiration windows. Uber also sends codes to users who complete certain actions, like rating a driver or trying a new service for the first time.

Stacking codes and combining discounts

You can only use one promo code per transaction — the app will not let you enter two codes on a single ride or order. However, some codes can be combined with other Uber discounts. For example, if you have an Uber Pass subscription (a paid membership that gives ongoing discounts), a promo code may stack on top of that discount, though this varies by code and region.

Read the terms of each code in your Wallet to see whether it can be combined with other offers. If a code says "cannot be combined with other promotions," it will not work alongside a subscription discount or another code. When in doubt, check the code details before placing your order.

Frequently Asked Questions

Can I use the same promo code more than once?

Most codes work only once per account. After you use a code, it disappears from your Wallet and cannot be used again. Some promotional codes are marked as multi-use and will work several times, but this is rare. The code details in your Wallet will tell you if it can be used more than once.

What should I do if a promo code is not showing up in my Wallet?

Make sure you are logged into the correct Uber account — codes are tied to the email address and phone number you used to sign up. Check your email and text messages to confirm the code was sent to you. If you received a code but it is not in your Wallet, try entering it manually under "Add promo code." If it still does not appear, the code may have expired or been sent to a different account.

Do promo codes work on Uber Eats and Uber rides?

Some codes work on both services, but most are restricted to one or the other. A code sent for Uber Eats will not work on rides, and vice versa. Check the code details in your Wallet — it will say whether the code is for rides, Uber Eats, or both. If you are unsure, try entering the code when you place an order; the app will tell you if it is not valid for that service.

How long do promo codes last?

Expiration dates vary widely. New user codes typically expire within 30 days. Regular promotional codes may last 60 to 90 days. Some seasonal or limited-time codes expire much faster. Always check the expiration date in your Wallet before placing an order — once a code expires, it cannot be used.

Can I get a refund if I used a promo code by mistake?

If you used a code you did not mean to use, contact Uber support through the app. Go to "Help," select your ride or order, and choose "Contact us." Explain that you used a code by mistake. Uber may remove the code from that transaction and refund the discount, though this is not may provide. It is easier to double-check before confirming payment.