How to reach Uber Eats customer service
Uber Eats customer service is available through the app itself, not by phone. Open the Uber Eats app, tap the account icon in the bottom right, select "Help," and choose your issue from the list. The app will show you options to chat with support, view FAQs, or submit a request. Response times vary — chat support typically replies within minutes during business hours, while email requests may take 24 to 48 hours.
If you cannot access the app, you can also visit help.uber.com and select Uber Eats from the menu. From there, you can describe your problem and start a chat or submit a written request. You will need your Uber account email address to log in.
Uber Eats does not publish a general customer service phone number. If you have a safety concern or believe you are the victim of fraud, you should report it through the app's Help section, which will flag it for when ready review.
Key Takeaways
- Contact Uber Eats support through the app by tapping your account icon, selecting Help, and choosing your issue type.
- Chat support responds within minutes during business hours, while written requests typically take 24 to 48 hours.
- Common issues like missing items, wrong orders, or refund requests can often be resolved with a photo or receipt number.
- If your account is locked or you suspect fraud, report it through the Help section for priority review.
- Refunds for missing or incorrect items are usually issued to your original payment method within 3 to 5 business days.
What to do if your order arrives incomplete or wrong
When you open a chat with support about a missing or incorrect item, have your order number ready. You can find it in your order history in the app. Support will ask you to describe what was missing or wrong, and in most cases they will ask for a photo of the order as it arrived.
Take the photo before you throw away the food or packaging. Show the contents of the bag or container clearly, and include any receipt or label that came with the order. Support uses these photos to determine whether to refund you, issue a credit to your account, or send a replacement order.
Refunds for missing items are usually issued to your original payment method — the card, bank account, or Uber Cash balance you used to pay. The refund typically appears within 3 to 5 business days, though it may take longer depending on your bank.
Resolving payment and refund issues
If you were charged twice for one order, or if a charge appears on your account that you did not authorize, report it through the Help section. Select "Payments and refunds" and then "Unexpected charge" or "Duplicate charge." Support will review your account and transaction history.
If the charge was made by someone else using your account, change your password when ready after reporting it. You can do this in the app under Account Settings. If you believe your account was hacked, mention that in your support request — support may lock your account temporarily while they investigate.
Refunds for unauthorized charges are usually issued within 5 to 10 business days. If the refund does not appear after that time, you can dispute the charge with your bank or credit card company directly. Provide them with the case number from your Uber Eats support request.
What happens when your driver cancels or does not arrive
If your driver cancels after accepting your order, you will see a notification in the app. The app will automatically refund your order total to your original payment method or Uber Cash balance. You can place a new order when ready.
If the driver is taking much longer than the estimated delivery time, you can contact support through the Help section. Select "Order status" and describe the delay. Support can contact the driver or, if the driver is not responding, cancel the order and refund you.
If the driver never arrives and the order shows as delivered when it was not, report it as "Order not received" through the Help section. Support will investigate the driver's location data and either refund you or send a replacement order at no charge.
Account access and security issues
If you cannot log into your Uber Eats account, go to help.uber.com and select "Account access" under Uber Eats. You will be asked to enter your email address. Uber will send you a link to reset your password. Check your spam folder if you do not see the email within a few minutes.
If you do not remember the email address you used to create your account, you can try logging in with a phone number instead. The app will show you which email is associated with that number. If you still cannot recover your account, support can help you verify your identity and regain access.
If your account has been locked or suspended, the app will show a message explaining why. Common reasons include suspicious activity, multiple failed payment attempts, or a violation of Uber's terms of service. Contact support through the Help section to ask for a review. Provide any information that might help, such as a recent order number or the email address on your account.
Reporting a safety or fraud concern
If you feel unsafe during an order pickup or delivery, or if you believe a driver or restaurant has treated you unfairly, report it through the Help section. Select "Safety" and describe what happened. Include the date, time, and order number. Support will review the incident and may take action against the driver or restaurant.
If you believe someone has used your account without permission, or if you see orders you did not place, report it as fraud through the Help section. Change your password when ready and enable two-factor authentication in your Account Settings. This adds an extra layer of security by requiring a code from your phone when you log in from a new device.
Fraud reports are reviewed within 24 hours. If Uber confirms that your account was compromised, they will refund any unauthorized charges and may lock your account temporarily while they investigate.
Frequently Asked Questions
How long does it take to get a refund for a missing item?
Refunds for missing or incorrect items are usually issued within 3 to 5 business days to your original payment method. If you paid with a credit or debit card, your bank may take an additional 1 to 2 business days to post the refund to your account. If you paid with Uber Cash, the credit appears when ready in your app balance.
Can I call Uber Eats instead of using the app?
Uber Eats does not offer phone support for general customer service issues. All support requests must be made through the app or the website at help.uber.com. Chat support through the app is usually the fastest way to reach someone, with responses typically within minutes during business hours.
What if the restaurant made my order wrong, not the driver?
Report it the same way — through the Help section with a photo of what arrived. Support will investigate whether the restaurant packed the wrong items or the driver opened the bag. Either way, you will receive a refund or credit. If the restaurant is repeatedly making mistakes, support may flag them for additional quality checks.
How do I dispute a charge with my bank if Uber does not refund me?
Contact your bank or credit card company and tell them you want to dispute the charge. Provide them with the order number and the case number from your Uber Eats support request. Your bank will investigate and may reverse the charge while they review it. This process typically takes 7 to 10 business days.
What should I do if my account was hacked?
Change your password when ready in the app under Account Settings. Then report the unauthorized charges through the Help section under "Payments and refunds." Enable two-factor authentication in your security settings so that future logins require a code sent to your phone. Support will review your account and refund any fraudulent charges within 5 to 10 business days.