How to reach Uber support by phone, chat, and email
Uber does not publish a single customer service phone number that works for all account types. Instead, the way you reach support depends on whether you are a driver, a rider, or a business account holder — and the fastest route is usually through the app itself rather than calling.
If you are a rider with an active trip or account issue, open the Uber app, tap your profile icon, select "Help," and choose your problem from the list. This opens a chat with Uber support that typically responds within minutes. If you need to speak to someone by phone, that option appears in the Help menu after you describe your issue — Uber will call you rather than giving you a number to dial.
If you are a driver, the process is similar: open the Driver app, tap your profile, go to "Help," describe the problem, and request a call. Driver support lines vary by region and are not published as general phone numbers because Uber routes calls based on your location and account status.
Key Takeaways
- The Uber app's Help section is faster than calling because support staff can see your account history and trip details in real time.
- Uber support will call you through the app rather than giving you a phone number to call, so you do not need to wait on hold.
- Driver support and rider support are separate teams, so you must use the correct app to reach the right department.
- For account security issues like a compromised password or unauthorized charges, report the problem through the app when ready so Uber can freeze your account if needed.
- Email support exists but is slower than in-app chat; use it only for issues that do not need an when ready response.
Using the Help menu in the Uber app
The Help menu is the fastest way to reach support for most problems. Open the Uber app, tap the profile icon (usually in the top left or bottom right depending on your phone), and look for "Help" or "Support." You will see a list of common issues: trip problems, payment issues, account access, driver behavior, lost items, and others.
Tap the category that matches your problem. Uber's system will then ask follow-up questions to narrow down what happened. After you describe the issue, you will see options to chat with support, request a callback, or in some cases submit a written report. Chat is usually available when ready; callbacks typically come within a few minutes during business hours.
Keep your phone nearby if you request a callback. Uber support will call the number associated with your account, and the call may come from a number that looks like a regular phone number rather than an obvious business line.
When to use email support instead of chat
Email support is available through the app's Help menu but is slower than chat or phone callbacks — responses typically take 24 to 48 hours. Use email only for issues that are not urgent: questions about your account history, requests for detailed receipts, or feedback about a past trip.
To send an email through the app, go to Help, describe your issue, and look for an option to "Email us" or "Send a message." You can also reply to any email Uber sends you (like a receipt or account notification) by hitting Reply and describing your new problem, though this is slower than using the Help menu.
Do not use email for account security problems, active disputes, or issues affecting your current ability to use the app. Those need when ready attention through chat or phone.
Support for drivers
Driver support operates separately from rider support and handles issues like trip cancellations, payment problems, account restrictions, and vehicle verification. Open the Driver app, tap your profile, select "Help," and describe your issue.
Driver support hours vary by region. In some areas, support is available 24/7; in others, it operates during specific hours. The Help menu will show you the current availability for your location. If support is offline, you can still submit a message and receive a response when the team comes back online.
For urgent driver issues — like your account being deactivated or a payment not arriving — request a callback when ready rather than using email. Callbacks usually come within 30 minutes during business hours.
Reporting safety and fraud issues
If you experienced unsafe behavior from a driver or rider, or if you believe your account has been compromised, report it through the Help menu under "Safety" or "Account Security." These reports go to a specialized team and are treated as priority.
For account security — like a password you did not change, charges you do not recognize, or a login from an unfamiliar location — report it when ready through the app. Uber can freeze your account to prevent further unauthorized use while they investigate. Do not wait for email support; use chat or request a callback.
If you were in an accident or had a safety concern during a trip, you can also report it directly from the trip receipt. Open the trip, tap "Report Safety Incident," and describe what happened. Uber will contact you to gather more details.
What information to have ready before you contact support
When you reach support through the app, have the following information available: your account email address, the phone number associated with your account, and details about the specific trip or issue (date, time, driver or rider name, and what went wrong). If the problem involves a payment, have your receipt or transaction ID ready.
For driver issues, also have your vehicle information and driver license number available. For lost items, describe what you lost, where you left it, and which trip it was on — support can contact the driver or the next rider to help locate it.
The more specific you are when describing the problem, the faster support can resolve it. Instead of "my trip was wrong," say "I was charged $45 for a 3-mile trip on Tuesday at 6 PM, but the fare estimate showed $28."
What to do if you cannot reach support through the app
If the Help menu is not loading or you cannot access your account, try logging out and logging back in. If that does not work, uninstall and reinstall the Uber app. Sometimes a corrupted app version prevents the Help menu from loading.
If you still cannot access support through the app, you can try reaching Uber through their website. Go to uber.com, scroll to the bottom, and look for "Help" or "Support." This will open a web version of the Help menu where you can describe your issue and request contact from support.
For account access problems specifically — like a forgotten password or a locked account — use the login screen's "Trouble signing in?" or "Forgot password?" link. This sends a reset email to your account address and does not require you to reach support first.
Frequently Asked Questions
Can I call Uber without using the app?
Uber does not publish a general customer service phone number because support is routed through the app based on your account type and location. If you do not have the app installed, install it, create or log into your account, and use the Help menu to request a callback. Support will then call you.
How long does it take to get a response from Uber support?
Chat responses typically come within a few minutes during business hours. Callbacks usually arrive within 30 minutes to an hour. Email responses take 24 to 48 hours. Wait times are longer during peak hours (evenings and weekends) and may vary by region.
What if I was charged for a trip I did not take?
Report it when ready through the Help menu under "Payment Issues" or "Charges." Describe the trip you were charged for, including the date and amount. Support can see the trip details in your account and will investigate whether the charge was legitimate or an error. Do not dispute it with your bank first — Uber can often reverse it faster.
Can I get a refund for a trip I completed but did not like?
Refunds are handled case by case. If you were overcharged, took the wrong route, or experienced a safety issue, report it through Help with details about what happened. Support will review the trip and may issue a refund or credit. Refunds for trips you straightforward changed your mind about are less common.
What should I do if a driver or rider was rude or unsafe?
Report it through the Help menu under "Safety" or "Driver Behavior" when ready after the trip ends. Describe what happened, and Uber will review the trip recording (if available) and take action. You can also rate the person low and leave a comment in the rating screen, which flags the trip for review.