How to reach Uber support

Uber's help center is built into the app and website, and that is where you will find answers to most account questions without waiting for a person. Open the Uber app, tap the menu icon (three horizontal lines), scroll to "Help", and you will see a search box where you can type what you need — "reset password", "lost item", "trip issue", "payment problem". The system will show you articles and self-service options first.

If you need to talk to a person, the same Help section has a "Contact Us" button at the bottom. Tap it and Uber will show you a list of contact methods available for your specific issue. Some problems — like a lost phone or a safety concern — let you message support directly through the app. Others offer a phone number or email. The method available depends on what you are reporting and which country you are in.

You can also visit help.uber.com on a computer or phone browser. The layout is the same: search for your issue, read the articles, and use the contact button if you need to reach a person. Keep your trip number or account email handy when you contact support, because they will ask for it to look up your account.

Key Takeaways

  • The Uber app's Help section has a search tool that answers most questions without needing to contact support.
  • Contact methods vary by issue type and location — some problems offer chat, others offer phone or email.
  • Have your trip number or account email ready when you message or call support so they can find your account quickly.
  • Response times are usually faster through the app than through email, though wait times vary by time of day and issue type.
  • If you are reporting a safety issue or lost item, use the in-app contact option rather than email for faster response.

Common reasons to contact support

Lost items are one of the most common reasons riders contact Uber. If you left something in a car, go to the Help section, search "lost item", and select that option. Uber will show you the driver's contact information and let you message them directly through the app. If the driver does not respond or does not have your item, you can file a report with Uber and they will investigate. Keep in mind that Uber cannot force a driver to return something, but they can help you connect with the driver and document the loss.

Trip issues — like being charged twice, a driver canceling after pickup, or a fare that seems wrong — are handled through the Help section under "Trip issues" or "Billing". Describe what happened and include the trip number. Uber will review the trip record and may issue a refund or credit to your account. This usually takes a few days to a week.

Account access problems, like a forgotten password or a locked account, can often be fixed through the app's login screen itself. Tap "Trouble signing in?" and follow the steps to reset your password or verify your identity. If that does not work, contact support through the Help section and they can walk you through account recovery.

What information to have ready

Before you contact support, gather the details that will help them find your account and understand your issue. Your account email address is the fastest way for support to locate you. If your problem is about a specific trip, have the trip number ready — you can find this in your trip history by opening the app, tapping the menu, and selecting "Your trips".

For payment issues, note the date the charge appeared and the amount. For driver or safety concerns, remember as many details as you can about when it happened and what occurred. If you took a screenshot of an error message or a receipt, have that ready to share. The more specific you are, the faster support can investigate and resolve the issue.

Response times and what to expect

Response times depend on how you contact support and how busy the support team is. In-app chat messages usually get a response within a few hours during business hours, though it can take longer during peak times or on weekends. Email responses typically take 24 to 48 hours. Phone support, where available, usually connects you to someone within 10 to 20 minutes, but wait times vary.

When support responds, they will ask clarifying questions about your issue and may request additional information like a photo or a screenshot. Be honest and specific in your replies — vague descriptions make investigations take longer. If your issue requires a refund or credit, support will tell you how long it takes to process. Most refunds appear in your original payment method within 3 to 5 business days.

Contacting support as a driver

Drivers use the same Help system but see different options. Open the Driver app, tap the menu, and select "Help". You will see categories like "Earnings", "Account", "Vehicle", and "Safety". Search for your issue or tap "Contact support" to message the driver support team. Driver support also handles questions about vehicle documents, background checks, and account deactivation.

Driver issues often require more detailed investigation, so response times may be longer than for riders. If your account has been deactivated or suspended, contact support when ready — they can explain why and tell you what steps you need to take to restore access. Keep copies of all documents you submit (license, insurance, registration) in case support asks you to resubmit them.

When to escalate your issue

If you have contacted support multiple times and your issue is not resolved, you can ask to escalate the case. In your message to support, clearly state that you have already been in contact about this issue and that you need it escalated to a supervisor or specialist team. Include the dates of your previous contacts and what responses you received.

Some issues — like disputes over charges, account closures, or safety concerns — may require escalation to a specialized team. Support will let you know if your case qualifies and what the next steps are. Escalations can take longer to resolve, but they are reviewed by someone with more authority to make decisions about refunds or account changes.

Frequently Asked Questions

How do I report a safety issue?

Use the in-app Help section and select "Safety" or "Report a safety concern". Describe what happened and include the trip number. Uber takes safety reports seriously and will investigate. If you are in when ready danger, call 911 first, then report to Uber.

Can I get a refund if I was overcharged?

Yes. Go to Help, select "Billing" or "Trip issues", and explain the overcharge. Include the trip number and the amount. Uber will review the trip and may issue a refund or credit. This usually takes a few days to a week to process.

What if support does not respond to my message?

If you have not heard back in 48 hours, try contacting support again through a different method — if you used chat, try email or phone. Include your previous case number if you have one. Mention that this is a follow-up to an earlier report.

How do I delete my Uber account?

Go to Help, search "delete account" or "close account", and follow the steps. You will need to confirm your identity. Once deleted, your account cannot be recovered, though you can create a new one later with the same email.

Is there a phone number I can call instead of using the app?

Phone support is available for some issues and in some locations, but not all. Check the Help section — if a phone number is available for your issue, it will be listed there. Chat and email are available for all account types and issues.