Your Uber rating appears in your app under Account settings, not on a separate page
Open the Uber app on your phone, tap the account icon (usually your profile picture in the top left or bottom right), and select Account. Your rating shows as a number out of 5.0, displayed prominently near your name. This is the same rating that drivers see when you request a ride — it reflects feedback from drivers who have taken you as a passenger.
The rating updates after each trip. If a driver rates you, that rating is added to your average within a few hours. You can check your rating as often as you want; there is no limit to how many times you can look at it in the app.
If you use Uber on a web browser instead of the app, the process is similar: log into your Uber account, go to Account settings, and look for your rating in the same location.
Key Takeaways
- Your rating is visible in the Account section of the Uber app, displayed as a number between 1.0 and 5.0.
- Drivers rate you after each trip, and their ratings combine into your average, which updates within hours.
- A rating below 4.6 may make it harder to find drivers willing to accept your ride requests.
- You can see individual trip ratings by opening a past trip in your app history, though not all drivers rate every passenger.
What each rating number means to drivers
Drivers see your rating before they decide whether to accept your ride request. A rating of 4.8 or higher is considered very good and most drivers will accept. A rating between 4.6 and 4.7 is acceptable, though some drivers may decline. Below 4.6, many drivers will skip your request because they can choose other passengers with higher ratings.
A rating of 4.0 or lower signals to drivers that there may be issues — late pickups, damaged car, rudeness, or cancellations. At this level, you may wait much longer for a driver, or find that no drivers accept your request at all.
Ratings are based on driver feedback only. Passengers do not see or rate drivers in the same way — drivers have their own separate rating system that passengers view.
How to see ratings from individual trips
Open the Uber app and go to Your Trips (usually listed under Account or as a separate tab). Scroll through your trip history and tap on any completed trip. If the driver rated you, their rating for that trip appears on the trip details screen, along with any written comment they left.
Not every driver rates every passenger. If a trip shows no rating, it means the driver chose not to rate you — this is neutral and does not affect your average. Only trips with ratings count toward your overall score.
You can see ratings going back through your entire Uber history. This can help you spot patterns — for example, if most low ratings came after late-night trips, you might notice a trend in when issues occur.
Why your rating might be lower than expected
Common reasons drivers give low ratings include: arriving late to the pickup location, asking the driver to wait longer than expected, eating or drinking in the car, slamming doors, being rude or demanding, canceling trips after the driver has already started driving to you, or leaving trash in the vehicle.
Some low ratings come from misunderstandings — a driver might rate you poorly if the pickup address was wrong (which is often the passenger's error), or if there was confusion about the destination. Others reflect genuine issues like a passenger being intoxicated or aggressive.
One or two low ratings usually do not tank your overall average if you have many trips. A 4.2 rating after 200 trips suggests a pattern of issues, while a 4.2 after 5 trips might be one bad experience and several neutral trips.
Steps to improve a low rating
If your rating is below 4.6, the fastest way to improve it is to take more trips and receive higher ratings on those trips. Each new 5-star rating pulls your average up. Be ready at the pickup location on time, be polite to the driver, keep the car clean, and do not ask the driver to wait or make extra stops.
You cannot contact drivers who gave you low ratings to ask why or to dispute the rating. Uber does not offer a formal appeal process for individual ratings. However, if you believe a rating was given in error or reflects something outside your control, you can contact Uber support through the app — tap Help on a specific trip, then select the issue that best matches your situation.
Uber support can review the trip but rarely overturns individual ratings. Their main role is to address safety issues or clear misunderstandings about what happened during a trip.
What happens if your rating drops very low
If your rating falls below a certain threshold (Uber does not publish the exact number, but it is typically around 4.2 or lower), Uber may deactivate your account. You will receive a warning message in the app before this happens, usually giving you a window to improve your rating by taking more trips.
If your account is deactivated, you can contact Uber support to discuss what led to the low rating and whether you can reactivate. Reactivation is not may provide and depends on Uber's assessment of the situation.
Accounts are rarely deactivated for a single bad trip. Deactivation typically follows a pattern of low ratings, safety complaints, or violations of Uber's community guidelines.
Frequently Asked Questions
Can I see what drivers wrote in their comments about me?
Yes. When you open a completed trip in Your Trips, any written comment from the driver appears below their star rating. Not all drivers leave comments — many just give a rating with no text. Comments are visible only to you and Uber.
Does my rating reset or change if I stop using Uber for a while?
Your rating does not reset. It stays the same whether you take trips weekly or have not used Uber in months. The rating is based on your entire history as a passenger, not a rolling window of recent trips.
Can I see my rating on the Uber website instead of the app?
Yes. Log into your Uber account on the website, go to Account settings, and your rating appears in the same location as it does in the app. The rating is the same across all devices — app, web, and phone.
What if a driver rated me unfairly or for something that was not my fault?
You cannot dispute individual ratings directly. However, you can contact Uber support through the app by opening the trip, tapping Help, and describing the situation. Uber reviews the trip but rarely removes ratings. If the issue involved safety or a violation of Uber's policies, support may take action against the driver instead.
Does my passenger rating affect my driver rating if I use Uber as both a driver and passenger?
No. Passenger ratings and driver ratings are completely separate. Your driver rating (if you drive for Uber) is based only on feedback from passengers you have driven. Your passenger rating is based only on feedback from drivers who have driven you. The two do not affect each other.