Where to find your rating in the Uber app
Your Uber rating appears in your account profile, which you can reach from the main menu. Open the Uber app, tap the menu icon (three horizontal lines) in the bottom right corner, then tap your name or profile picture at the top. Your overall rating shows as a number between 4.6 and 5.0 stars — Uber displays ratings to one decimal place.
The rating you see is your average across all trips you have taken as a passenger. It updates after each completed ride, though the change may not appear when ready. If you have taken very few trips, your rating may still be calculating and might show as "Not yet rated" instead of a number.
Key Takeaways
- Your passenger rating is visible in your profile menu under your name and appears as a number between 4.6 and 5.0 stars.
- The rating updates after each trip based on feedback drivers leave about your behavior and the condition of the vehicle after your ride.
- Ratings below 4.6 stars may result in drivers declining your ride requests or Uber deactivating your account.
- You cannot see individual ratings from specific drivers, only your overall average across all rides.
- Tipping, arriving on time, and keeping the car clean are the most direct ways to maintain or improve your rating.
What your rating number actually means
Uber ratings work on a five-star scale, but the app only shows ratings from 4.6 to 5.0. This means a 4.6 is the lowest rating Uber displays to you. If your rating falls below 4.6, the app will show a message that your rating is below the community standard, but will not display the exact number.
A rating of 4.9 or 5.0 is considered very good and means most of your drivers have rated you highly. A rating between 4.7 and 4.8 is typical for regular riders who follow basic etiquette. The difference between 4.6 and 4.9 may seem small, but it affects whether drivers accept your ride requests — many drivers decline low-rated passengers to protect their own ratings.
How drivers rate you after each trip
After you complete a ride, the driver can rate you on a five-star scale. They rate based on how you behaved during the trip: whether you were polite, whether you were ready when they arrived, whether you damaged the vehicle, and whether you left trash or mess behind. Drivers also rate based on the destination — if you change your destination mid-trip or ask them to make unexpected stops, that can lower your rating.
You do not see which specific drivers rated you or what stars they gave. You only see your overall average. If one driver gives you one star and another gives you five stars, your rating reflects both, averaged together with all your other trips.
Why your rating matters for getting rides
Drivers can see your rating before they accept your ride request. A low rating makes drivers less likely to accept, which means your ride requests may take longer to match or may not match at all during busy times. If your rating drops below 4.6 stars, Uber may send you a warning message and may eventually deactivate your account if the rating does not improve.
Ratings below 4.6 are rare for casual riders, but they typically result from repeated complaints about behavior, cleanliness, or safety. Uber takes these ratings seriously because drivers are independent contractors who choose which rides to accept, and they prioritize passengers with higher ratings.
Steps to improve a low rating
If your rating is below 4.7, the most direct step is to focus on the basics: be ready when your driver arrives, be polite and respectful, do not eat or drink in the car unless the driver offers, and leave the vehicle as clean as you found it. These behaviors address the most common reasons drivers give low ratings.
Tipping also affects how drivers perceive you. You can tip through the app after your trip ends, and drivers often remember passengers who tip well. If you have had a specific problem — a driver said you were rude, or you spilled something — you can contact Uber support through the app to explain your side. Uber does not change ratings retroactively, but support can note the issue on your account.
Ratings improve slowly because they are an average of all your trips. If you have taken 100 rides and your rating is 4.5, you would need several consecutive five-star trips to move the needle. The more trips you take, the longer it takes for a single bad rating to affect your overall average.
What you cannot see about your rating
You cannot see comments drivers left about you, only the star rating itself. You cannot see which specific trips resulted in low ratings. You cannot see your rating broken down by category — Uber does not tell you whether your low rating is because of cleanliness, behavior, or something else. You also cannot see your rating as a driver if you use Uber to drive; driver ratings and passenger ratings are separate and do not affect each other.
Uber does not publish the exact algorithm for how ratings are calculated or weighted. Very recent trips may not yet be reflected in your overall rating, and trips from years ago still count toward your average unless Uber removes them for specific reasons.
Frequently Asked Questions
Can I see what a specific driver rated me?
No. You see only your overall average rating across all trips. Uber does not show you individual ratings from specific drivers or let you see which trips resulted in low stars. If you want to know why a particular trip affected your rating, you can contact Uber support, but they may not have detailed feedback from the driver.
What happens if my rating drops below 4.6?
Uber will send you a message saying your rating is below the community standard. Drivers can still see your rating and may decline your requests. If your rating stays below 4.6 for an extended period, Uber may deactivate your account, though this is rare. You can improve your rating by taking more trips and receiving higher ratings from drivers.
Does tipping improve my rating?
Tipping does not directly change your star rating, but it can improve how drivers perceive you on future trips. Drivers often remember passengers who tip and may rate them more favorably. Tipping through the app after your trip is the most visible way to show appreciation.
Why does my rating show as "Not yet rated"?
This usually means you have taken very few trips and not enough drivers have rated you yet. Uber needs a minimum number of ratings before it calculates and displays your overall average. Once you have completed several more trips, your rating will appear as a number.
Can Uber remove or change a rating I disagree with?
Uber does not remove individual ratings or change your overall rating after the fact. However, if you believe a rating was unfair — for example, if a driver rated you poorly for reasons outside your control — you can contact Uber support through the app to report it. Support can review the trip but cannot may provide the rating will be removed.