Call Uber by dialing the number on your app or account page, or use the in-app phone button to connect with a driver
Uber does not operate a traditional phone line where you call to request a ride. Instead, you request rides through the Uber app on your phone, and the app connects you to a nearby driver. If you need to reach Uber support by phone — for example, if you lost an item or have a problem with a ride — you can find the support number in the app under your account settings.
If you do not have a smartphone or cannot use the app, Uber offers a phone-based option in some cities through their customer support line. You can also ask someone with the app to request a ride for you, or use a computer to book through the Uber website if your phone does not have the app installed.
Key Takeaways
- Uber rides are requested through the mobile app by entering your pickup location and destination, not by calling a dispatch number.
- The app shows you the driver's location, vehicle details, and estimated arrival time before you confirm the ride.
- If you need to contact Uber support by phone, the support number appears in the app under Account > Help.
- Some cities offer phone-based ride requests through Uber's support line if you cannot use the app.
- You can book a ride on a computer at uber.com if you do not have the app on your phone.
How to request a ride using the Uber app
Open the Uber app and enter your pickup location at the top of the screen. The app usually detects your current location automatically, but you can type a different address or intersection if needed. Then enter your destination in the "Where to?" field below it.
The app will show you available ride types — UberX (standard car), Uber Comfort, UberXL (larger vehicle), or others depending on your city. Select the ride type you want and confirm the estimated fare. Once you tap "Request," the app sends your ride request to nearby drivers. You will see the driver's name, photo, vehicle details, and real-time location on your screen as they head toward you.
The driver will arrive at your pickup location. You can message or call the driver directly through the app if you need to clarify where you are waiting. When the ride is complete, you rate the driver and the ride is charged to your payment method on file.
Contacting Uber support by phone
To reach Uber support, open the app and tap your profile icon in the bottom right corner. Select "Help" and choose the issue you need support with — such as a lost item, a problem with a ride, or a billing question. The app will show you a phone number to call for that specific issue.
Wait times for Uber support vary depending on your city and the time of day. The support line can help you with issues like a ride that did not arrive, a charge you do not recognize, or retrieving something you left in a vehicle. Keep your ride details or trip number handy when you call.
Requesting a ride without the app
If you do not have a smartphone, you can request an Uber ride on a computer by visiting uber.com. Log in with your account, enter your pickup and destination addresses, and request a ride the same way you would on the app. A driver will be assigned and you can track the ride on your computer screen.
In some cities, Uber offers a phone-based ride request service. Call the Uber support number in your area and tell them you want to request a ride. They will ask for your pickup location and destination, and dispatch a driver to you. This service may have longer wait times than the app because the support agent must manually enter your information.
What to do if you cannot reach a driver
If you request a ride and no driver accepts within a few minutes, the app will show "No drivers available." This usually means demand is high or few drivers are working in your area at that time. You can cancel the request and try again in a few minutes, or wait longer to see if a driver becomes available.
If a driver accepted your ride but has not arrived after the estimated time, check the app to see their real-time location. You can message or call the driver through the app to confirm they are heading to the right pickup spot. If the driver cancels or does not show up, you can request a new ride when ready.
Setting up your Uber account for phone requests
To use Uber, you need to create an account with a valid email address and phone number. You will also need to add a payment method — a credit card, debit card, or linked bank account. Uber charges the payment method on file after each ride, so you do not pay the driver directly.
Once your account is set up, you can request rides anytime. If you forget your password, tap "Trouble logging in?" on the login screen and Uber will send you a reset link by email. If you change your phone number, update it in your account settings so Uber can reach you about your rides.
Frequently Asked Questions
Can I call Uber to request a ride instead of using the app?
In most cities, you must use the app or website to request a ride. Some cities offer phone-based requests through Uber support, but this is not available everywhere. Call the Uber support number in your area to ask if phone requests are available where you live.
What if I do not have a smartphone?
You can request a ride on a computer at uber.com using the same login information as the app. You can also ask someone with the app to request a ride for you, or contact Uber support to ask about phone-based ride requests in your city.
How do I call the driver after I request a ride?
Once a driver accepts your ride, open the app and tap the driver's name or photo at the top of the screen. You will see options to call or message the driver directly through the app. The driver can also call or message you the same way.
What if I need to cancel a ride?
Open the app and tap the active ride at the bottom of the screen. Scroll down and tap "Cancel Ride." If the driver has already started heading to you, Uber may charge a cancellation fee. You can contact Uber support by phone if you believe the cancellation fee was unfair.
Is there a customer service phone number I can call with questions?
Yes. Open the Uber app, tap your profile icon, select "Help," and choose your issue. The app will show you a phone number for Uber support in your area. You can also visit help.uber.com on a computer to find contact information and submit questions in writing.