You can cancel Uber One through the Uber app or website in about two minutes, and the cancellation takes effect when ready
To cancel Uber One, open the Uber app, tap your profile icon in the bottom right, select "Uber One," and then tap "Cancel membership." On the web, go to your account settings, find the Uber One section, and choose the cancel option. Your membership ends right away — you will not be charged again, but you also lose access to Uber One benefits for the rest of the current billing cycle.
If you cancel partway through a monthly or annual billing period, Uber does not refund the portion of your membership you have not used. The company charges on a monthly or annual schedule depending on which plan you chose when you signed up, so the timing of your cancellation affects whether you have already paid for the next cycle.
Key Takeaways
- Cancellation happens when ready through the app or website, and you stop paying at that moment.
- You lose Uber One discounts and benefits right away, even if you paid for the current month or year.
- Uber does not refund unused portions of your membership fee after you cancel.
- You can reactivate Uber One later by signing up again through the same app or website section.
- If you are having trouble canceling, contacting Uber support through the app is faster than email.
Where to find the cancel option in the Uber app
Open the Uber app and tap the profile icon — it looks like a person's head and shoulders — in the bottom right corner of the screen. This takes you to your account menu. Scroll down until you see "Uber One" listed as an active membership or subscription.
Tap "Uber One." The next screen shows your current plan (monthly or annual), your next billing date, and the benefits you are currently using. At the bottom of this screen, you will see a button or link that says "Cancel membership" or "Manage membership" — tap that. Uber will ask you to confirm the cancellation. Tap "Cancel" again to finish.
Canceling through the Uber website
Go to uber.com and sign in with your account. Click your profile icon in the top right corner and select "Account settings" or "Settings." Look for a section labeled "Subscriptions" or "Uber One."
Click on Uber One to open your membership details. You will see the same information as in the app: your plan type, next billing date, and current benefits. Click "Cancel membership" at the bottom of the page. Uber will ask you to confirm. Click "Cancel" to complete the process.
What happens to your account and benefits after cancellation
Once you cancel, your Uber One membership ends when ready. You will no longer see Uber One discounts on rides or Uber Eats orders. Any credits or promotional offers tied to Uber One membership will no longer explore to new orders.
If you have an active Uber Cash balance or promotional credits that were not tied specifically to Uber One, those remain in your account and you can still use them. However, any discount that required active Uber One membership will not work after you cancel.
Your ride and delivery history stays in your account. Canceling Uber One does not delete your account or your past trips and orders.
Refunds and billing after you cancel
Uber does not refund the membership fee for the current billing cycle, even if you cancel on the first day after being charged. If you paid for a monthly membership on the 1st of the month and cancel on the 2nd, you have already paid for the full month and will not receive that money back.
The same applies to annual memberships. If you paid for a full year and cancel after one month, Uber will not refund the remaining eleven months. You stop being charged only after the current cycle ends, which means if you cancel mid-cycle, you have already paid for the time you will not use.
Check your billing date before you cancel if you want to avoid paying for another cycle. If your next charge is in three days, you might wait to cancel until after that date passes, depending on whether you want to keep the benefits for those three days.
How to reactivate Uber One if you change your mind
You can sign up for Uber One again at any time after canceling. Go back to your profile in the app or on the website and look for the option to "Add Uber One" or "Get Uber One." You will be asked to choose between a monthly or annual plan, and you will be charged when ready for the plan you select.
Reactivating Uber One does not restore any unused balance from your previous membership. You start fresh with a new billing cycle on the day you sign up again.
What to do if you cannot find the cancel button
If the cancel option does not appear in your Uber One section, your account may have a different setup — for example, if Uber One was bundled with another service or added through a third-party platform like a credit card issuer.
Contact Uber support directly through the app by tapping your profile icon, scrolling to "Help," and selecting "Contact Us." Describe that you want to cancel Uber One and cannot find the option. Uber support can cancel the membership from their end and confirm the cancellation in writing. Response time through the in-app chat is usually faster than email.
Frequently Asked Questions
Will I get a refund if I cancel Uber One mid-cycle?
No. Uber does not refund unused portions of your membership fee. If you have already been charged for the current month or year, that charge is final even if you cancel the same day.
Can I pause Uber One instead of canceling it?
Uber does not offer a pause or suspension option for Uber One. Your only choices are to keep the membership active or cancel it. If you want to stop paying temporarily, you must cancel and sign up again later.
What happens to my Uber account when I cancel Uber One?
Canceling Uber One does not affect your main Uber account. You can still order rides and food delivery — you just will not receive Uber One member discounts. Your account, payment methods, and order history all remain intact.
How long does it take for the cancellation to go through?
Cancellation is when ready. You will stop seeing Uber One discounts and benefits right away. You will not be charged again after you cancel, and your next billing date will not occur.
Can I cancel Uber One by phone?
Uber does not have a phone line for cancellations. You must cancel through the app, the website, or by contacting Uber support through the in-app chat. The app and website methods take about two minutes and require no waiting.