The fastest way to contact Uber is through the app itself, where you can message support about a specific trip without waiting on hold

Uber does not publish a phone number for general customer service. Instead, the company routes most inquiries through the Uber app, email, or the web-based help center. The method you use depends on what happened — a problem with a current trip, a charge you don't recognize, or a lost item — because Uber ties support requests to your account and trip history.

If you need to reach someone when ready about an active ride, the in-app messaging option is fastest. For billing disputes, lost items, or account issues, email or the web form usually gets you a response within 24 to 48 hours. Phone support exists but is not advertised as a primary channel; you may reach it by working through the app's support flow or by finding a callback option for certain issue types.

Key Takeaways

  • Open the Uber app, go to your current or recent trip, and tap "Help" to message support directly about that ride.
  • For billing or account issues, use the web form at help.uber.com or email support@uber.com, and expect a response in one to two business days.
  • Phone support is available for some issues but requires you to request a callback through the app or help center rather than calling a published number.
  • Lost items should be reported within 24 hours through the trip details in your app, where you can message the driver directly before escalating to Uber.
  • Uber's help center at help.uber.com has searchable articles for common problems like payment failures, account access, and safety concerns.

Contacting support through the Uber app

The in-app help option is the primary way Uber handles customer inquiries. Open the Uber app, find the trip you need help with (current or past), and tap the "Help" button. A menu appears with common issues: "I had an issue with my ride," "I need to contact my driver," "I was charged incorrectly," and others. Select the one that matches your situation.

After you choose a category, Uber shows you suggested solutions first — often a refund option or a direct message to your driver. If none of those resolve it, you can tap "Still need help" to open a chat with Uber support. You type your message, and a support agent responds within a few hours to a day. This chat stays tied to your trip, so the agent can see exactly what happened and pull up your payment and location data.

For issues not tied to a specific trip — account access, payment method problems, or general questions — go to the menu (three horizontal lines), tap "Help," and search for your issue or select "Contact Us" to start a new support conversation.

Using email and the web-based help center

You can also reach Uber support through email at support@uber.com. Include your account email, the trip number (if the issue involves a specific ride), and a clear description of what happened. Response times are typically one to two business days, sometimes longer during peak periods.

The web-based help center at help.uber.com is worth checking first. Search for your issue — "payment declined," "lost item," "driver behavior," "account locked" — and you will often find an when ready solution or a self-service option. For example, if you were overcharged, the help center may let you request a refund directly without waiting for an agent. If you cannot find an answer, the help center has a "Contact Us" button that opens a form where you describe your problem and choose how you want to be contacted (email, phone callback, or in-app message).

Requesting a phone callback

Uber does not list a customer service phone number on its website, but you can request a callback for certain issues. In the app, go to Help, describe your problem, and look for a "Call me" or "Phone support" option. Not all issue types offer this — it is most common for account security problems, payment disputes, and safety concerns.

When you request a callback, Uber calls the phone number on your account within a few hours to a day. The wait time depends on call volume. If you do not receive a callback within 24 hours, return to the app and check the status of your support request, or submit a new one.

Reporting a lost item

If you left something in an Uber vehicle, report it as soon as possible — ideally within a few hours. Open the app, find the trip, and tap "Help." Select "I lost an item in my ride." Uber will show you the driver's name and give you the option to message them directly through the app. Many drivers respond quickly and will hold items for you to pick up.

If the driver does not respond or does not have your item, tap "Still need help" to escalate to Uber support. Uber can contact the driver on your behalf and may be able to arrange a return or provide the driver's contact information (if they consent). The sooner you report it, the better your chances — drivers often turn in items within 24 hours, but after that the item may be discarded or kept.

Handling billing and payment disputes

If you see a charge you do not recognize or believe you were overcharged, open the trip in your app and tap "Help." Select "I was charged incorrectly." Uber will show you the fare breakdown — base fare, distance, time, surge pricing, tolls, and any fees. If you disagree with the amount, you can request a refund directly through this menu.

Uber reviews refund requests and usually responds within 24 to 48 hours. If the refund is approved, the credit goes back to your original payment method within three to five business days. If Uber denies the refund, you can dispute the charge with your credit card or bank, but having Uber's response in writing first will strengthen your case.

Safety concerns and account security

For safety issues — harassment, unsafe driving, or a driver who made you uncomfortable — report it when ready through the app. Go to the trip, tap "Help," and select the safety-related option. Uber takes these reports seriously and may offer you a refund, remove the driver from the platform, or both. You may also be offered phone support for this type of issue.

If your account has been hacked or you cannot log in, go to the Uber website (not the app) and tap "Help" at the bottom. Look for "Account access" or "I can't log in" and follow the steps to reset your password or verify your identity. If you cannot regain access, use the "Contact Us" form to request phone support, which is usually available for account security issues.

Frequently Asked Questions

Does Uber have a phone number I can call?

Uber does not publish a general customer service phone number. You can request a callback through the app for certain issues like account security or safety concerns. The callback usually comes within a few hours to a day, depending on call volume.

How long does it take to get a response from Uber support?

In-app chat support typically responds within a few hours to one day. Email and web form responses usually take one to two business days. Phone callbacks, when available, come within 24 hours. Response times are longer during peak periods or holidays.

Can I get a refund if I was overcharged?

Yes. Open the trip in your app, tap "Help," select "I was charged incorrectly," and request a refund. Uber reviews it within 24 to 48 hours. If approved, the credit returns to your original payment method in three to five business days. If denied, you can dispute the charge with your bank or credit card company.

What should I do if I lost something in an Uber?

Report it within 24 hours through the app. Go to the trip, tap "Help," and message the driver directly. If the driver does not respond or does not have your item, escalate to Uber support, which can contact the driver on your behalf or provide their contact information.

How do I report unsafe driving or harassment?

Open the trip in your app, tap "Help," and select the safety option. Describe what happened. Uber reviews safety reports and may refund your ride, remove the driver, or both. Phone support is usually available for safety issues if you need to speak with someone when ready.