Where to find your rating in the Uber app
Your Uber rating appears in the Uber app under your account profile. Open the app, tap the account icon (usually in the top left or bottom right corner depending on your phone), and look for a number with a star next to your name. That number is your rating, displayed on a scale from 1.0 to 5.0 stars.
The rating you see is your average across all your trips as a passenger. Drivers rate you after each ride, and Uber calculates your overall score from those individual ratings. If you have taken very few trips, your rating may fluctuate more noticeably after each new ride, since each rating carries more weight.
If you do not see a rating displayed, it may mean you have not completed enough trips yet for Uber to calculate one. Most accounts show a rating after three to five completed rides, though the exact threshold can vary.
Key Takeaways
- Your passenger rating is visible in your Uber app profile and shows your average score from all driver ratings.
- Ratings range from 1.0 to 5.0 stars, and each driver rates you after your trip ends.
- A rating below 4.6 stars may result in driver cancellations or account deactivation depending on your city.
- You cannot see individual ratings from specific drivers, only your overall average.
- Ratings improve by being courteous, arriving on time, and following the driver's instructions during the ride.
What your rating number actually means
A rating of 4.8 or higher is generally considered very good and means most drivers have rated you positively. A rating between 4.6 and 4.8 is acceptable in most cities. Below 4.6, you may notice drivers canceling your requests more often, because drivers can see your rating before accepting your ride.
Uber does not publish a specific threshold for account deactivation, but riders with ratings consistently below 4.6 have reported increased cancellations and, in some cases, account suspension. The exact policy varies by city and can change. If your rating drops significantly, Uber may send you a message explaining that your rating is low and suggesting ways to improve it.
Your rating reflects driver feedback only. It does not measure whether you were late, whether you had a short trip, or whether you tipped. It measures how drivers perceived your behavior as a passenger — whether you were respectful, whether you followed instructions, and whether you treated the vehicle and driver well.
Why drivers might rate you lower
Drivers rate lower when passengers are rude, arrive late to the pickup location, eat or drink in the car without permission, or leave trash behind. Slamming doors, playing loud music, or giving unclear directions also commonly result in lower ratings. Some drivers rate lower if a passenger cancels frequently, even though cancellations do not directly affect your rating.
A single low rating from one driver usually does not move your overall average much, especially if you have many trips. However, if you receive several low ratings in a short period, your average will drop noticeably. Conversely, consistently good behavior and positive ratings will raise your average over time.
You cannot see which specific trips resulted in low ratings, and drivers do not leave written comments with their ratings in most cases. This means you may not know exactly what caused a particular low rating, but the pattern of your behavior over multiple trips is what shapes your overall score.
How to improve a low rating
Be on time or early to your pickup location. Drivers rate lower when they have to wait or when passengers are not ready. Have your address entered correctly in the app before requesting a ride, and stand in a visible spot so the driver can find you quickly.
Treat the vehicle respectfully. Do not eat or drink unless the driver offers, do not smoke, and do not leave trash. Keep your hands and belongings off the driver's personal items. If you have luggage or a pet, mention it in the app notes before the driver accepts, so they can decline if they prefer.
Be courteous and follow the driver's instructions. If the driver asks you to sit in the back, do so. If they ask you not to touch the radio or windows, respect that. A straightforward greeting and thank you at the end of the ride also make a difference. Drivers appreciate passengers who treat them as people, not as a service.
Checking your rating on different devices
Your rating syncs across all devices where you use your Uber account. If you check your rating on your phone, tablet, or the Uber website, you will see the same number. The rating updates after each completed trip, though it may take a few minutes to appear.
If you use Uber on both iOS and Android, your rating is the same on both platforms because it is tied to your account, not your device. Switching phones or reinstalling the app does not change your rating.
What happens if your rating drops very low
If your rating falls below a certain threshold — typically around 4.6 stars, though this varies by city — you may experience increased driver cancellations. Drivers see your rating before accepting your ride request and can choose to decline. This means your wait times may increase and fewer drivers may be willing to pick you up.
In some cases, Uber may deactivate your account if your rating becomes extremely low or if you receive complaints about your behavior. Uber does not publish exact deactivation thresholds, and policies differ by location. If your account is deactivated, you can contact Uber support to understand why and whether you can restore it.
If you believe your rating is unfairly low, you can contact Uber support through the app. Explain your situation, but understand that Uber generally does not remove individual ratings from drivers. Your best path forward is to improve your behavior on future rides and allow your rating to recover naturally over time.
Frequently Asked Questions
Can I see which driver gave me a low rating?
No. Uber does not show you individual ratings from specific drivers or identify which trip resulted in which rating. You see only your overall average. This is by design, to prevent conflict between drivers and passengers.
Does my rating affect how much I pay for rides?
No. Your fare is calculated the same way regardless of your rating. However, a low rating may make it harder to find a driver willing to accept your request, which could mean longer wait times.
How long does it take for my rating to go up?
Your rating updates after each completed trip. If you receive positive ratings on several consecutive rides, your average will begin to improve within days or weeks, depending on how many total trips you have taken. Newer accounts with fewer trips see faster changes in their rating.
What if I disagree with a low rating I received?
You cannot dispute individual ratings directly. If you believe a rating was given unfairly, you can contact Uber support and describe what happened. Uber may review the situation, but they typically do not remove ratings. Focus on maintaining good behavior on future rides.
Is my Uber rating the same as my Uber Eats rating?
No. If you use both Uber for rides and Uber Eats for food delivery, you have separate ratings for each service. Your passenger rating does not affect your Uber Eats account, and vice versa.