Where to Find Your Rating in the Uber App
Your Uber rating appears in your account profile, which you can reach in about 30 seconds. Open the Uber app, tap the account icon (usually a person's silhouette) in the lower right corner, then tap your name at the top of the screen. Your rating shows as a number between 4.6 and 5.0 stars — Uber does not display ratings below 4.6 to riders, though drivers can see the full range.
The number you see is your average rating across all your trips. It updates after each ride once the driver has rated you, which usually happens within a few hours but can take up to 24 hours. If you have taken very few trips, your rating may not appear yet — Uber typically waits until you have completed at least one or two rides before showing a number.
On the same profile screen, you will also see a breakdown of how many trips you have taken and your cancellation rate. This information is visible only to you; drivers cannot see your full profile the way you cannot see theirs until after a ride is complete.
Key Takeaways
- Your rating is found by opening the Uber app, tapping your account icon, and selecting your name — it displays as a number out of 5.0 stars.
- Ratings update after each trip once the driver submits their rating, which usually takes a few hours but can take up to 24 hours.
- Uber hides ratings below 4.6 from the app display, though the system tracks them and drivers can see them before accepting your ride request.
- Your rating is based on driver feedback across all your trips and affects whether drivers will accept your ride requests.
- Cancelling rides frequently or arriving late to pickups are the most common reasons ratings drop.
What Your Rating Actually Affects
Your rating influences whether drivers will accept your ride requests. When you request a ride, nearby drivers see your rating before they decide whether to take the trip. Drivers with high ratings themselves often decline low-rated passengers, which means your wait time increases and your pickup location matters more — drivers are less likely to travel far to pick you up if they think the ride will be difficult.
If your rating falls significantly low, Uber may deactivate your account. The exact threshold varies, but accounts with ratings consistently below 4.6 are at risk. Uber does not publish a specific cutoff, but most deactivations happen when ratings drop below 4.4 and remain there over multiple trips.
Your rating does not affect your price — Uber charges the same fare to all riders for the same route regardless of rating. It also does not affect your access to promotions or discounts, which are based on location and demand rather than your account history.
Why Your Rating Might Be Lower Than Expected
Drivers rate you based on how the trip went, not just on the destination. Common reasons for lower ratings include arriving late to the pickup location, having the driver wait while you finish getting ready, being rude or dismissive, eating or drinking in the car without permission, or leaving trash behind. Drivers also rate down if you cancel after they have already started driving toward you.
If you cancel frequently — even before a driver accepts — your cancellation rate becomes visible on your profile and may discourage drivers from accepting your requests. Cancellation rate is separate from your star rating but affects driver behavior the same way.
One low rating from a single trip will not tank your overall score if you have many trips. A rating of 4.7 with 200 trips is much more stable than a 4.7 with 5 trips, because one bad rating moves the average less. If you have taken only a few trips, a single 3-star or 4-star rating can noticeably lower your average.
How to Improve Your Rating
The fastest way to raise your rating is to be ready when the driver arrives. Have your location pin accurate, stand outside or in the lobby, and be ready to get in the car within 30 seconds of the driver pulling up. Drivers rate down when they have to wait, and this is the single most common complaint.
During the ride, be courteous and quiet. Do not eat or drink unless you have asked the driver first. Keep the car clean — do not leave trash, spills, or personal items behind. If you need to make a stop, ask the driver before requesting it in the app; some drivers will accommodate a quick stop, and asking first prevents a low rating if they decline.
If you need to cancel, do it as soon as you know you cannot make the trip. Cancelling before a driver accepts your request has no rating impact. Cancelling after a driver has accepted and started driving toward you will result in a cancellation fee and may prompt a low rating.
What Happens If Your Rating Drops Very Low
If your rating falls below 4.6 and stays there, Uber will send you a message explaining that your rating is low and asking you to improve your behavior on future trips. This is a warning, not an when ready deactivation. You have the opportunity to take more trips and raise your average back up.
If your rating continues to drop or stays below a certain threshold for an extended period, Uber may deactivate your account without warning. Once deactivated, you cannot request rides. You can contact Uber support to appeal, but reinstatement is not may provide. The best approach is to take the warning seriously and focus on the specific behaviors that improve ratings: punctuality, cleanliness, and courtesy.
Checking Your Rating on Different Devices
Your rating syncs across all devices where you use your Uber account. If you check your rating on your phone and then open the app on a tablet, you will see the same number. The rating is tied to your account, not to any single device.
If you use Uber on a web browser instead of the app, you can also view your rating by logging into your account and navigating to your profile. The process is the same: log in, go to your account settings, and look for your rating display. The web version shows the same information as the mobile app.
Understanding Rating Differences Between Riders and Drivers
Drivers also have ratings, and you can see your driver's rating before you accept a trip. Driver ratings work the same way — they are an average of rider feedback and range from 4.6 to 5.0 in the app display. Just as drivers can decline low-rated passengers, you can decline low-rated drivers by straightforward not accepting the trip.
Your rating as a rider and your rating as a driver (if you drive for Uber) are separate. They do not affect each other. A rider with a 4.9 rating could be a driver with a 4.7 rating, or vice versa. Each role has its own feedback system based on how the other party experienced the trip.
Frequently Asked Questions
Can I see what specific ratings drivers gave me?
No. Uber shows you only your overall average rating, not individual ratings from specific trips or drivers. You cannot see which trips resulted in 5-star ratings and which resulted in lower ratings. This privacy protects both riders and drivers from confrontation over individual ratings.
Does my rating reset if I do not use Uber for a while?
No. Your rating stays on your account indefinitely. If you take a break from Uber for months or years and then request a ride, your old rating is still there. However, if your rating is very low, taking a long break does not help — you need to take trips and receive good ratings to raise your average.
What if I think a driver rated me unfairly?
You cannot dispute individual ratings directly. If you believe a rating was given in error or that a driver was retaliating, you can contact Uber support through the app and explain the situation. Go to your account, select "Help," and describe what happened. Uber reviews the trip details and may adjust ratings in cases of clear abuse, but this is rare.
How often does my rating update?
Your rating updates after each trip once the driver submits their rating. This usually happens within a few hours but can take up to 24 hours. If you take multiple trips in one day, your rating may update several times as drivers rate you. The app will show your new average each time a rating is added.
Will Uber tell me why my rating is low?
Uber does not provide specific feedback about which trips lowered your rating or what drivers said about you. If your rating drops significantly, Uber will send a message saying your rating is low and encouraging you to improve, but it will not detail the complaints. You can infer common issues — punctuality, cleanliness, courtesy — and focus on those.